course project topic - travel agency inc IT upgrade powerpoint presentation
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1.Analyze2.Purchase3.Reduce4.Implement5.Trainppt/slides/_rels/slide17.xml.rels
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Problem StatementCurrent transition to Online agentsIssues with recruiting cost, acquiring, training and retaining personnelMultiple locations across the country which networks must interconnectCost saving offers Budget should not exceed 1.5 million per year over a 3 year periodppt/slides/slide15.xml
Implementation plan1.Compare what is efficient and what can be reused2.Routers, Switches , Firewalls and Cables3.Reducing Atlanta location 4.Carry out the break down of Atlanta and new site resources5.Train current new employees on using new network and the current style.visibilityppt_xppt_ystyle.visibilityppt_xppt_ystyle.visibilityppt_xppt_ystyle.visibilityppt_xppt_yppt/slides/slide16.xml
Milestones and measurementsCat6 cable installation NetworkingSwitch connection and configuration NetworkingRouter connection and configuration NetworkingInstallation of server NetworkingInstallation of PBX NetworkingConfiguring database DatabaseBackup and recovery implementation of data DatabaseOffsite backup location configured DatabaseFirewalls configured for network Security Anti-virus software implemented on each system Security Security cameras and cages installed SecurityProximity Badge Door Locks Securityppt/slides/slide17.xml
Training and follow upType of Training Method:- Blended learning (combination of instructor-led training and e-learning)Project Closure Process:- Review any open issues- Plan for knowledge transfer- Establish project value- Communication closure related topics- Perform a post implementation reviewppt/slides/slide4.xml
Competitive analysisNew MarketsE-commerceSpeedppt/slides/slide3.xml
Trends and projections Travel Agency through the project has toured the innovations, already in use, in test phase or still under study that will change the way of working of travel agents. Here are a few. The virtual reality helmets Augmented reality on tablets and smartphonesPayment in B2BThe digital travel diaryppt/slides/slide2.xml
General Information about industry• A travel agency can be defined as a private or public service that provides travel and tourism services to the public• The first travel agency was created by Thomas Cook in the 19th century• It was not until the 1920’s travel agencies became popular• Travel agency were mostly used by the middle and upper class consumers because they had the income to spend on vacationsppt/slides/slide14.xml
Findings, Conclusions and Recommendations{5C22544A-7EE6-4342-B048-85BDC9FD1C3A}FindingsConclusionsRecommendationsSevere problems relating cost of personnel, recruiting, acquiring, training and retaining personnel. 43% turn overVirtual offices can potentially reduce employee turn over and increase sales and transactions.500 calls per hour.Each location will need at 75 employees in order to answer all calls on the required time period which is 30 seconds, schedules should be made accordingly. Implementation of the network is highly encouraged to reduce turn over and increase sales and personnel retention. Upgrade existing phone networkGive the call center ability to work remotelySwitch the current PBX service for VoIPImplement data recovery systemUtilize Microsoft RDC & allow workers to connect through VPN or remote desktop web (RDweb)ppt/slides/slide13.xml
Approaches RDC vs. RDWEBRemote Desktop Connection Remote Desktop Webppt/slides/slide12.xml
Network designppt/slides/slide7.xml
Assumptions and risk Project Assumptions The employees should be able to see the database and understand how it works prior to it being finished. The database system design process should be done before the actual start of the project. Understanding of the how the database will work with the network should be done before starting the project. All employees should be trained on how the database works, that way they can add or change things in the system if needed. Project RisksBudget is a big limiting factor due to the high initial cost, but after that the cost is fairly low. Training, we will need to train the employees of the law office on how to use the database system.Time could be a constraint depending on when the company needs the work done. Data security is a constraint that must be addressed early, when dealing with credit cards and cash you need to make sure you have all the security options considered.ppt/slides/slide8.xml
Current network configuration style.visibilityppt_xppt_yppt/slides/slide9.xml
Existing customer equipmentThe Travel Agency Incorporation currently has five reginal call processing site in● Los Angels● New York● Atlanta● Dallas● ChicagoIn addition to call processing centers, the Travel Agency Inc. has three data centers● Atlanta● Pittsburg● Phoenixppt/slides/slide10.xml
Business issues and requirements43% personnel turn overVirtual offices need to be establish Budget limitations100% of calls must be answered within 30 seconds or two ringsAll new agents must have basic telecommunications equipmentNetwork integration must happened in a 12 month periodppt/slides/slide11.xml
Travel Agency Inc. provided a budget of $ 1.5 million per year for a total of three years. We envision that the transition would also include phones for each agent. In fact one of the solutions would be the installation of the Cisco SPA IP Phone.-Define the Direct Labor Cost (Charge and Duration,Load and Duration)-Estimate the Material Costs of the Project-Estimate the Cost of the Project Office-Define What Equipment Costs May Exist in the Project BudgetBudgetppt/slides/slide1.xml
Travel Agency, Inc. Network Plan Proposal SAMple projectppt/slides/slide6.xml
Goals and objectivesImproved Network Restructured PBXppt/slideLayouts/_rels/slideLayout2.xml.rels
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Project BudgetTravel Agency Inc. provided a budget of $ 1.5 million per year for a total of three years. Based on our calculation and our estimate, we think that this amount will be beneficial for the project. We believe that this budget is acceptable and that the work can be done within the budget. We envision that the transition would also include phones for each agent. In fact one of the solutions would be the installation of the Cisco SPA 303 IP Phone with 3 linesThe creation of a hurdle is not a part of the obstacle course but it remains a rather long and demanding adventure in which one should not embark without a minimum of preparation and knowledge. For that, one must be able to justify a sufficient financial guarantee with regard to his customers.It will be specifically for the purpose of the reimbursement of funds provided that it does not relate solely to transportation.Evaluation of the project costthe cost of the project is the sum of the costs:human resources of the projecthardware and software resources of the projectThis cost obviously depends on the duration of the projectBudgeting example budgeting of the project's human resources.Travel Agency Inc. provided a budget of $ 1.5 million per year for a total of three years. Based on our calculation and our estimate, we think that this amount will be beneficial for the projectA daily fee based on the competency profile is established. the number of days of intervention and its total cost.Basics: Charge and DurationThe LOAD represents a quantity of work required, regardless of the number of people. allows to obtain a forecast cost, expressed in month / man, helps to define the size of a project.Basics: Load and Duration, DURATION is the time consumed by the project.It depends on the number of people, is not 100 isotropic, people for one month are equivalent to one person for 100 months.At the stage of the stage, Order of magnitude: Weekly - Adjusting - Outsource - Schedule deadlines for scheduling the steps.At the level of the task - Increasing visibility of the project towards the task of planning.11ppt/slideLayouts/_rels/slideLayout3.xml.rels
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TRENDS AND PROJECTIONSHi Everyone, my name is Adolphe des Jackson, I presenting two topics that are Trends and Budget, first I am going talk about Projection.The sale of travel is in full swing. Gone are the days when the customer asked, "I want to go from point A to point B: what do you suggest to me? "The rise of new technologies, the deployment of big data and artificial intelligence allow the customer to be" inspired ", and at the best price! In this context, the travel agent is required to become an expert, serving a customer who wants to enjoy a unique travel experience. A trend that pushes him to interconnect more and more with the different actors of the trip. But by what means? And with what tools? Travel Agency through the project has toured the innovations, already in use, in test phase or still under study that will change the way of working of travel agents. Here are a few. - The virtual reality helmets are slowly entering the travel agencies, they allow the customer, quietly installed in a chair, to discover the product (hotel, beach, liner, etc.) that he is about to book for his holidays. "Showing a cruise aboard an MSC boat, for example, allows for a much more conscious purchase and gives you a taste of the dream at a time.This brings more transparency and trust between the travel agent and the customer. "- Augmented reality on tablets and smartphonesTourist Offices have taken the lead, but one could quite imagine travel agencies using augmented reality applications with their point of sale tablets.- Payment in B2BNothing revolutionary when it comes to virtual payment cards: they are already widespread, especially in business travel.- The digital travel diaryIt could provide real-time information before, during and after the trip: broadcast a promotion, get in touch with other customers, or share a taxi on arrival at the airport3ppt/notesSlides/_rels/notesSlide3.xml.rels
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