Organizational development

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1. What is one of the most critical dimensions preventing organizational effectiveness?

		bureaucratic structures
		out of date technology
		poor communication
		government regualtions
		centralized organizations

2.5 points

QUESTION 2

1. A strategic approach to change means ______.

		developing a programmed system
		developing workable control procedures
		developing strong leadership skills
		developing a strategy compatible with a culture
		all of the above

2.5 points

QUESTION 3

1. Work groups can have common operating problems such as ________.

		maintaining focus on a common objective
		interpersonal differences
		too many members
		all of the above
		answers 1 and 2

2.5 points

QUESTION 4

1. High performance systems require leaders who will _____.

		See that excessive layers of structure within the organization are removed
		emphasize participation across functional barriers
		display energy for the task being worked on
		encourage communication across the organization
		all of the above

2.5 points

QUESTION 5

1. Which of the following is a primary measure of the effectiveness of an OD program?

		stability of the OD effort
		maintenance of innovation within the system
		development of quality improvement program within the organization
		all of the above
		answers 1 and 2

2.5 points

QUESTION 6

1. The corporate culture reflects the organization's _____ and is often deeply rooted in the firm's _____.

		past; history, and mythology
		strategy; strategic plan
		management philosophy; policies and procedures
		structure; communication process
		success; salaries and benefits

2.5 points

QUESTION 7

1. Steps in the survey research approach include ______.

		involvement of top management in preliminary planning for the survey questionnaire
		administration of the survey questionnaire by the human resource staff to organization members
		meeting of individual work teams for data feedback
		all of the above
		answers 1 and 3

2.5 points

QUESTION 8

1. A central idea of employee empowerment is to _____.

		change the flow of work throughout the organization
		delegate power and decision making to lower levels
		improve the flow of the formal communications throughout the organization
		increase the size of an employee's Johari Window
		all of the above

2.5 points

QUESTION 9

1. Organization _____ refers to drastic changes in how an organization functions and relates to its enviornment.

		chaos
		development
		structure
		transformation
		disorganization

2.5 points

QUESTION 10

1. Team development places an emphasis upon _______.

		getting members together
		exploring the team's functioning and processes
		increasing productivity and profitability
		identifying how members can become better managers
		identifying new leaders

2.5 points

QUESTION 11

1. The ______ ego state demonstrates an independent set of feelings, attitudes, and behaviors involving the basis of objective facts.

		public
		unconditional
		We're OK
		parent
		adult

2.5 points

QUESTION 12

1. Groupthink _____.

		may occur when members adopt a soft line of criticism to other's ideas
		usually results in improved group decisions
		can result from group cohesivness
		all of the above
		answers 1 and 3

2.5 points

QUESTION 13

1. Building innovation and commitment to change into the organization's values requires development of a _______.

		client-practitioner relationship
		self-renewal capacity
		sociotechnical system
		feedback loop
		answers 1 and 4

2.5 points

QUESTION 14

1. Which of the following is NOT a core characteristic of culture?

		individual autonomgy
		benefit plans
		support
		risk behavior
		all of the above are core characteristics of culture

2.5 points

QUESTION 15

1. The effectiveness of an organization is a function of _____.

		the skills of the individual members
		how effectively the needs of individual members are integrated with overall objectives
		the manager's leadership style
		the integration of its sociotechnical system with that of the individual members
		the relationship of a manager's motivation to the overt communication patterns of his/her subordinates

2.5 points

QUESTION 16

1. The two underlying purposes of implementing management by objectives in an organization is to ______.

		evaluate and control employees' goals
		administer organization goals and to reward performance
		clarify organization goals at all levels and to gain increased motivation among employees
		serve as a check and balance on employees and to build support for the OD program
		reward employees who meet their objectives and reprimand employees who do not

2.5 points

QUESTION 17

1. Self-managed work teams normally reward members _____.

		in a way similar to reward systems in traditional organizations
		based on an hourly rate
		based on skills, gain sharing, and employee ownership
		based on evaluations of supervisors
		answers 1 and 4

2.5 points

QUESTION 18

1. OD techniques for dealing with intergroup problems include ______.

		third-party consultation
		organization mirror
		intergroup team building
		all of the above
		none of the above

2.5 points

QUESTION 19

1. Each organization is a system formed of subsystems. For the purpose of intergroup development, which of the following is not a subsystem?

		division
		work team
		department
		group
		corporation

2.5 points

QUESTION 20

1. Moving to a learning organization means the organization must ______.

		redesign the formal structures of the organization but allow the informal and less obvious interactions of people to develop without interference
		redesign the patterns of interaction between people and processess
		incorporate transactional thinking and learning
		all of the above
		answers 1 and 3

2.5 points

QUESTION 21

1. ________ is a complex dilemma in values that are facing OD practitioners at this time.

		Organization diagnosis
		The professionalism of OD
		Intergroup team building
		Force field analysis
		The learning laboratory

2.5 points

QUESTION 22

1. The key to a successful survey is for management to ______.

		select and OD practitioner whose values fit those of the organization
		clearly define the purpose of the survey and what will be done with the results
		delegate process responsibilities to the human resource department
		make sure that every person in the organization completes a survey
		funnel data to top management for sue in strategic planning

2.5 points

QUESTION 23

1. Team interdependence is ______.

		unimportant in organizations
		dysfunctional energy
		intentional sabotage
		mutual dependence between groups
		noncompliance of work rules

2.5 points

QUESTION 24

1. The leadership style of top management in combination with the norms, values, and beliefs of the organization's members combine to form the ________.

		strategic change model
		corporate culture
		strategy-culture fit
		corporate dynamic for change
		customer service strategy

2.5 points

QUESTION 25

1. Teamwork in a group is important when ______.

		interdependence exists between members
		all members have common personal objectives
		members are from different areas of the organization
		mind guards are present in the team
		none of the above

2.5 points

QUESTION 26

1. The goal-setting process in an OD program ______.

		typically does not begin until after intergroup development has taken place
		is the last intervention activity to take place in the program
		is usually used at the team and not individual level
		is an integral part of the program and typically occurs early in the program
		answers 3 and 4

2.5 points

QUESTION 27

1. A group of individuals depending on each other for the accomplishment of a common goal is __________.

		dependent iterations
		independence
		normally not desired in an organization since each individual should be technically qualified for their job
		a team
		a natural and automatic process of a team

2.5 points

QUESTION 28

1. How are objectives set between managers and subordinates under management by objectives?

		separately
		mutually
		through confrontation
		through competition
		none of the above

2.5 points

QUESTION 29

1. What is it called when the goals of operating divisions promote a division's self interest at the expense of the larger organization?

		intergroup conflict
		intergroup competition
		role ambiguity
		intergroup development
		suboptimization

2.5 points

QUESTION 30

1. ________ often determines organization effectiveness.

		Competition between work groups
		Collaboration between work groups
		Technical training
		A win-lose strategy
		answers 1 and 4

2.5 points

QUESTION 31

1. Methods of identifying and counteracting stress are _____.

		biofeedback and meditation
		diet and exercise
		wellness programs
		training programs in stress management
		all of the above

2.5 points

QUESTION 32

1. In organizations of the future, it will be necessary to simultaneously ______ and ______ functions, structure, and governance.

		inhibit; share
		centralize; decentralize
		reconfigure; disengage
		trust; innovate
		merge; downsize

2.5 points

QUESTION 33

1. The problem of goals becoming too difficult is that __________.

		the goal may not be accepted by people
		individuals involved may become discouraged
		the goal may be abandoned
		all of the above
		answers 1 and 3

2.5 points

QUESTION 34

1. Learning organizations have the following characteristics:

		People feel that they are doing something that matters
		Visions of the direction of the enterprise are developed at the top management level
		People treat each other as colleagues
		all of the above
		answers 1 and 3

2.5 points

QUESTION 35

1. Customer complaints being sent directly to the production floor is an example of ______ in job characteristics theory.

		work commitment
		job feedback
		task creativity
		work ownership
		skill improvement

2.5 points

QUESTION 36

1. Change can be stabilized and fade-out eliminated or reduced by ________.

		ascribing status to the change effort
		demonstrating effectiveness of the change
		integration into structure, norms, and culture
		all of the above
		answers 1 and 2

2.5 points

QUESTION 37

1. A criticism of management by objective is that it _____.

		is questionable if joint goal-setting among unequals, such as a manager and subordinate, is possible
		if often difficult to state goals explicitly and quantifiable for all facets of a job
		requires large quantities of time, money, and effort to be successful
		all of the above
		none of the above

2.5 points

QUESTION 38

1. Current changes in work design include ______.

		brining top management down to the lowest level within the workplace by doing away with formal organization structure
		creating clear and distinct lines of authority and responsibility
		designing the work of employees so as to improve productivity and employees' job satisfaction
		redesigning jobs so that each person has explicit job descriptions
		answers 2 and 4

2.5 points

QUESTION 39

1. _________ is NOT one of the five core job dimensions of the job characteristics theory.

		Skill variety
		Task identity
		Autonomy
		Motivating potential
		Feedback

2.5 points

QUESTION 40

1. Which of the following is a characteristic of total quality management?

		partnership with customers and suppliers
		small work teams meeting together where they make suggestions for quality improvement to upper management
		upper management identifying and implementing new ways to improve customer satisfaction
		middle managers developing new and improved production techniques
		all of the above

2.5 points

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