final
QUESTION 1
1. 1. The field of MIS deals with ____ issues as well as technical issues.
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Development |
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Use and Behavior |
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Impact |
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Specifications |
2 points
QUESTION 2
1. 1. The main parts of the FRAME for analysis of IS are:
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Purpose, Boundary, Environment |
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Management, Organization, Technology |
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Initiation, Development, Implementation |
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Market, Design, Sale |
2 points
QUESTION 3
1. Time shifting refers to business operating 24/7 rather than 9am-5pm.
True
False
2 points
QUESTION 4
1. 1. In private business, how much of business expenditures has been spent on IT?
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about 90% |
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about 20-30% |
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about 14-33% |
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about 55-72% |
2 points
QUESTION 5
1. 1. ESS stands for ____.
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Event-Based Systems Support |
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Environmental Support Systems |
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External System Selections |
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Executive Support Systems |
2 points
QUESTION 6
1. 1. The 6 Business Objectives do NOT include:
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Operational Excellence |
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Decision Making |
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Information Display |
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Survival |
2 points
QUESTION 7
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enhance |
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push |
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change |
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flatten |
2 points
QUESTION 8
1. 1. The ________Chain Model highlights adding to competitive advantage, for example with Information Systems.
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Value |
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Supply |
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Critical |
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Food |
2 points
QUESTION 9
1. 1. An example of how IS can enhance a business is _______.
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computerize billing |
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increase efficiency |
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promote sales |
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develop database |
2 points
QUESTION 10
1. 1. One way to organize IS functions is to ___.
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have a separate department under central control |
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put representatives in department with central control |
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decentralize but report to CIO |
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All of the above |
2 points
QUESTION 11
1. 1. Under Porter’s Competitive Forces Model, _________ is a force effecting strategic position.
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executives |
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database managers |
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customers |
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employees |
2 points
QUESTION 12
1. 1. Although it has several interpretations, _______________ once suggested that the power of microprocessors doubles every 18 months.
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Law of Mass Storage |
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Shannon’s Law |
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Moore’s Law |
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Metcalfe’s Law |
2 points
QUESTION 13
1. 1. Corporate networks and the web mainly use the single, common, worldwide standard protocol called ____.
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DOS |
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TCP/IP |
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WAN |
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LAN |
2 points
QUESTION 14
1. The most widely adopted collaboration system in small and medium businesses using Microsoft products and networks is _____.
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SharePoint |
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Google Wave |
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Lotus Notes |
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Wikipedia |
2 points
QUESTION 15
1. In an ESS, information is often delivered through a _____, which uses a web interface to present interpreted, personalized business content.
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DSS |
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portal |
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supply chain |
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spreadsheet |
2 points
QUESTION 16
1. 1. The widely known open source software (Linux) that was posted in 1991 was created by:
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Linus Torvald |
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James Gosling |
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Gordon Moore |
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Robert Metcalfe |
2 points
QUESTION 17
1. 1. In 1965, which computer machine thrived with the introduction of the IBM 360 operating system:
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vacuum tube computer |
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mainframe |
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mini-computer |
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personal computer |
2 points
QUESTION 18
1. 1. _________ are independent computer programs that copy themselves from computer to computer on their own.
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computer viruses |
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trojan horses |
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worms |
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spyware |
2 points
QUESTION 19
1. 1. In an denial of service (DoS) attack, hackers flood a network or Web server with thousands of________.
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zombies |
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phishes |
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HIPAAs |
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false requests |
2 points
QUESTION 20
1. 1. The three main LAN topologies are star, bus, and ______.
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packet-switching |
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ring |
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client-server |
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MAN |
2 points
QUESTION 21
1. 1. The ________networking standard is useful for creating small PANs.
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Wi-Fi |
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Wireless NIC |
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Bluetooth |
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Wi-Max |
2 points
QUESTION 22
1. Cloud Computingconsists of four types of service: (1) Cloud infrastructure as a service; (2) Cloud platform as a service; (3) Cloud software as a service; (4) Cloud applications as self-service with rapid elasticity.
True
False
2 points
QUESTION 23
1. 1. Returns to scale increase with network growth according to ___ who claimed in 1970 that the value of a network grows exponentially as a function of the number of members. [Note: so what about the web today!??!]
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Linus Torvald |
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James Gosling |
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Gordon Moore |
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Robert Metcalfe |
2 points
QUESTION 24
1. 1. The _______ measures the number of customers who stop using or purchasing products or services; important indicator of the growth or decline of a customer base.
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operational CRM |
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analytical CRM |
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churn rate |
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data warehouse |
2 points
QUESTION 25
1. 1. Sites like Kaboodle, ThisNext, and StyleHive provide the ____ e-commerce experience.
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tweeting |
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social shopping |
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podcasting |
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syndicating |
2 points
QUESTION 26
1. In backward chaining, the expert system inference engine begins with the information entered by the user and searches the knowledge base to reach conclusion.
True
False
2 points
QUESTION 27
1. 1. ______ decisions are those in which the decision maker must provide judgment, evaluation, or insight into a problem.
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operational management |
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structured |
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semi-structured |
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unstructured |
2 points
QUESTION 28
1. 1. A good _____ provides both a single view of customers to improve sales and marketing, and a single view of the company by customers no matter how many touch points.
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CRM |
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SAP |
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ERM |
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PRM |
2 points
QUESTION 29
1. 1. Which is the kind of knowledge that resides in the minds of employees but has not been documented?
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tacit |
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explicit |
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wisdom |
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organizational learning |
2 points
QUESTION 30
1. 1. Major League Baseball (MLB) has set up _____ online to provide a high tech connection to fans and improve sales of tickets and other items.
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soft data |
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hard data |
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retail outlets |
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web sites |
2 points
QUESTION 31
1. 1. ___ uses data, tools, and systems to enhance collaboration between a company and its selling partners.
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CRM |
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ERM |
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PRM |
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CLTV |
2 points
QUESTION 32
1. 1.
1. A ___ displays two or more dimensions of data in a convenient format using spreadsheet information.
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group dictionary |
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pivot table |
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GIS |
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GDSS |
2 points
QUESTION 33
1. 1. _____ are the most successful solutions or problem-solving methods in an industry for consistently and effectively achieving a business objective.
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best practices |
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enterprise systems |
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supply chains |
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SAP |
2 points
QUESTION 34
1. 1. The underlying problems in group decision making have been the length and number of ___.
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group dictionaries |
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meetings |
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questionnaires |
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GDSS tools |
2 points
QUESTION 35
1. 1. In _____ chaining strategies for Expert Systems, the inference engine begins with information entered by users and searches the knowledge base.
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backward |
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forward |
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value |
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supply |
2 points
QUESTION 36
1. 1. ___ testing consists of testing each program separately and tries to make sure programs are error free, but that is unrealistic.
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Unit |
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System |
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Acceptance |
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Iterative |
2 points
QUESTION 37
1. 1. Under ____ it is the responsibility of all people and functions in an organization to watch out for quality.
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Six Sigma |
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BPR |
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PRM |
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TQM |
2 points
QUESTION 38
1. 1. ____ models of management suggest that the actual behavior of managers is less systematic and reflective, but more informal and reactive.
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classical |
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behavioral |
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structured |
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reengineering |
2 points
QUESTION 39
1. Scope refers to the specific work that is to be included in a project, which project managers can always control so easily as they make sure that customers avoid "scope creep" and ensure that work is never expanded during a project.
True
False
2 points
QUESTION 40
1. The rate of profit that an investment is supposed to earn is the ____.
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ROI |
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NPV |
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IRR |
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CSF |
2 points
QUESTION 41
1. 1. A ___ chart visually represents the timing and duration of different tasks in a project.
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ERD |
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Gantt |
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PERT |
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CSF |
2 points
QUESTION 42
1. 1. Taking actions on the basis of personal or narrow characteristics is known as ___ and rejects the concept of a global culture.
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semi-structured decision making |
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unstructured decision making |
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particularism |
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Phishing |
2 points
QUESTION 43
1. 1. ___________________ is one way businesses are using information technology to improve processes, that is, by applying tools to analyze current processes, design new processes, and/or optimize processes.
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Total quality management |
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Business process management |
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Rationalization of procedures |
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Automation |
2 points
QUESTION 44
1. 1. The open source programming language Linux is based on ___.
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UNIX |
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Java |
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C |
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C++ |
2 points
QUESTION 45
1. Customer Relationship Management systems help large firms achieve customer _____ by capturing and analyzing data, interacting with customers, and promoting loyalty through service as if a small firm.
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value |
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intimacy |
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churn |
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lifetime value |