Business Continuity and Disaster Recovery BIA Analysis and BCDR Recommendations

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Appendix5

Workarea Requirements by Recovery Time Objectives Rockville, Maryland Client Home Office Jacksonville Technology/Image Center Jacksonville Regional Operations Work Area Requirement Totals
Corporate Finance Human Resources & Facilities Marketing Operations Underwriting and ReportingA Imaging Center OCR/Repair Claims Scanning Incoming Mail Prep Mail Out Customer Relations Claim Payment Activities Customer Phone Contact Utilization Management
Audit Services Accounts Payable Eligibility Eligibility Reconciliations Exception Processing Payroll Planning & Reporting Purchasing Treasury Services Human Resources Mail/Retrieval Corporate Training & Dev. Facilities Administration Services/Help Desk/Claim Team Rockville, Maryland Jacksonville, Florida Data Center Jacksonville, Florida Regional Office
Total # Employees in Department 26 6 4 7 22 7 7 3 6 12 8 2 3 21 29 NAA 86 NAB 10 43 7 311C 163 146 311
<4 HOURS
-Items Needed at Work Space
--Number of PCs 15 6 4 0 0 0 0 0 0 4 0 0 3 0 10 0 0 0 0 311 42 0 311
--Number of Desks 26 6 4 0 0 0 0 0 0 4 0 0 3 0 10 0 0 0 0 311 53 0 311
--Number of Phones 26 6 4 0 0 0 0 0 0 4 0 0 3 0 10 0 0 0 0 311 53 0 311
Total # Desks @Alt Site, 4 Hours 26 6 4 0 0 0 0 0 0 4 0 0 3 0 10 0 0 0 0 311 53 0 311
Total # PCs @Alt Site, 4 Hours 15 6 4 0 0 0 0 0 0 4 0 0 3 0 10 0 0 0 0 311 42 0 311
8 HOURS
-Items Needed at Work Space
--Number of PCs 15 6 4 0 0 0 0 0 0 4 0 0 3 0 20 0 0 0 0 311 52 0 311
--Number of Desks 26 6 4 0 0 0 0 0 0 4 0 0 3 0 20 0 0 0 0 311 63 0 311
--Number of Phones 26 6 4 0 0 0 0 0 0 4 0 0 3 0 20 0 0 0 0 311 63 0 311
Total # Desks @Alt Site, 8 Hours 26 6 4 0 0 0 0 0 0 4 0 0 3 0 20 0 0 0 0 311 63 0 311
Total # PCs @Alt Site, 8 Hours 15 6 4 0 0 0 0 0 0 4 0 0 3 0 20 0 0 0 0 311 52 0 311
1 DAY
-Items Needed at Work Space
--Number of PCs 20 6 4 0 0 0 0 1 6 4 0 0 3 0 29 0 0 0 2 311 73 2 311
--Number of Desks 26 6 4 0 0 0 0 1 6 4 0 0 3 0 29 0 0 0 2 311 79 2 311
--Number of Phones 26 6 4 0 0 0 0 1 6 4 0 0 3 0 29 0 0 0 2 311 79 2 311
Total # Desks @Alt Site, 1 Day 26 6 4 0 0 0 0 1 6 4 0 0 3 0 29 0 0 0 2 311 79 2 311
Total # PCs @Alt Site, 1 Day 20 6 4 0 0 0 0 1 6 4 0 0 3 0 29 0 0 0 2 311 73 2 311
2 DAYS
-Items Needed at Work Space
--Number of PCs 20 6 4 0 0 0 0 1 6 12 0 0 3 0 29 32 10 43 5 311 81 90 311
--Number of Desks 26 6 4 0 0 0 0 1 6 12 0 0 3 11 29 32 10 43 5 311 98 90 311
--Number of Phones 26 6 4 0 0 0 0 1 6 12 0 0 3 11 29 32 10 43 5 311 98 90 311
Total # Desks @Alt Site, 2 Days 26 6 4 0 0 0 0 1 6 12 0 0 3 11 29 32 10 43 5 311 98 90 311
Total # PCs @Alt Site, 2 Days 20 6 4 0 0 0 0 1 6 12 0 0 3 11 29 32 10 43 5 311 81 90 311
3 DAYS
-Items Needed at Work Space
--Number of PCs 20 6 4 0 0 0 1 3 6 12 2 0 3 0 29 32 10 43 7 311 86 92 311
--Number of Desks 26 6 4 0 0 0 1 3 6 12 8 0 3 11 29 32 10 43 7 311 109 92 311
--Number of Phones 26 6 4 0 0 0 1 3 6 12 8 0 3 11 29 32 10 43 7 311 109 92 311
Total # Desks @Alt Site, 3 Days 26 6 4 0 0 0 1 3 6 12 8 0 3 11 29 32 10 43 7 311 109 92 311
Total # PCs @Alt Site, 3 Days 20 6 4 0 0 0 1 3 6 12 2 0 3 11 29 32 10 43 7 311 86 92 311
1 WEEK
-Items Needed at Work Space
--Number of PCs 26 6 4 0 0 7 7 3 6 12 2 0 3 0 29 32 10 43 7 311 105 92 311
--Number of Desks 26 6 4 0 0 7 7 3 6 12 8 0 3 11 29 32 10 43 7 311 122 92 311
--Number of Phones 26 6 4 0 0 7 7 3 6 12 8 0 3 11 29 32 10 43 7 311 122 92 311
Total # Desks @Alt Site, 1 Week 26 6 4 0 0 7 7 3 6 12 8 0 3 11 29 32 10 43 7 311 122 92 311
Total # PCs @Alt Site, 1 Week 26 6 4 0 0 7 7 3 6 12 2 0 3 11 29 32 10 43 7 311 105 92 311
2 WEEKS
-Items Needed at Work Space
--Number of PCs 26 6 4 0 10 7 7 3 6 12 2 0 3 0 29 86 10 43 7 311 115 146 311
--Number of Desks 26 6 4 0 10 7 7 3 6 12 8 0 3 11 29 86 10 43 7 311 132 146 311
--Number of Phones 26 6 4 0 10 7 7 3 6 12 8 0 3 11 29 86 10 43 7 311 132 146 311
Total # Desks @Alt Site, 2 Weeks 26 6 4 0 10 7 7 3 6 12 8 0 3 11 29 86 10 43 7 311 132 146 311
Total # PCs @Alt Site, 2 Weeks 26 6 4 0 10 7 7 3 6 12 2 0 3 11 29 86 10 43 7 311 115 146 311
1 MONTH
-Items Needed at Work Space
--Number of PCs 26 6 4 7 10 7 7 3 6 12 2 2 3 0 29 86 10 43 7 311 124 146 311
--Number of Desks 26 6 4 7 10 7 7 3 6 12 8 2 3 11 29 86 10 43 7 311 141 146 311
--Number of Phones 26 6 4 7 10 7 7 3 6 12 8 2 3 11 29 86 10 43 7 311 141 146 311
Total # Desks @Alt Site, 1 Month 26 6 4 7 10 7 7 3 6 12 8 2 3 11 29 86 10 43 7 311 141 146 311
Total # PCs @Alt Site, 1 Month 26 6 4 7 10 7 7 3 6 12 2 2 3 11 29 86 10 43 7 311 124 146 311

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