Lean Six Sigma- Analyze
nehneh1
File1.pptxProject Progress Overview
Key Deliverables:
List of Customer(s) and Project CTQs
Team Charter
High Level Process Map (COPIS/SIPOC)
Stakeholder, Commitment, Involvement, or Forcefield Analysis
CTQ
Operational definition, Specification limits, target, defect definition for Project Y(s)
Data Collection Plan
Measurement System Analysis
Process Capability or Sigma
Value Stream or Time Value Mapping
Cause and Effect Diagram
FMEA (optional)
Statistical Goal Statement for Project
List of Statistically Significant Xs
Hypothesis Testing
Error Proofing
Assessment Criteria
Change Management
Prioritization Matrices
Solution Screening
Pilot
Key Performance Indicators
Statistical Process Control
Control Charts
Standardized Processes
Tollgates:
Planned
Completed
mm/dd/yyyy
9/20/2019
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
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Define
Measure
Analyze
Improve
Control
Overview
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1
Working through a Problem
ANALYZE: Change to a Statistical Problem
-Set realist goals
Set yearly performance reviews
Review discipline actions (in handbook)
Establish Process Capability
Set Performance Objectives
Identify Variation Sources
IMPROVE: Develop a Statistical Solution
Screen Potential Causes
Discover Variable Relationships, Propose Solutions
Establishing Operating Tolerances, Pilot Solutions
CONTROL: Implement the Practical Solution
Maintain the improvements by standardizing the work methods or processes. Documents change processes, train employees, continue tracking metrics.
Validate X Measurement Systems
Determine Process Capability
Implement Process Control
DEFINE: Formulate the Practical Problem
Develop Team Charter
Define Process – COPIS/SIPOC
Voice of Customer
-Reduce employee turnover by 20% (as requested by the stakeholders).
-Update employee handbook.
-Improve employee feedback
-Capture a baseline data for employee turnover
-Ensure handbook regulations are updated
Select the CTQ characteristic
Define CTQ Performance Standards
Data Collection Plan & MSA
MEASURE: Investigate the Practical Problem
Y
x
y
y
y/x
Develop and implement solutions that reduce employee turnover.
Measure
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2
By reducing employee turnover rate by 20 percent, as requested by stakeholders, the company would still be in a position to oversee operational activities. Any number above the 20% threshold would reduce the number of workers below the minimum number needed for efficient operations. Currently, employee turnover rate stands at 33.33% or 5 workers per annum. An employee register will help in determining the impact of company policies, procedures, behavioral expectations, working conditions on employee motivation and turnover. An up dated employee register is essential in identifying the necessary measures required to lower the rate staff turnover by 20 percent. Yearly performance reviews will also be conducted to assess the impact of employee turnover of performance and customer reviews.
Measure
Define CTQ Performance Standards
CTQ
Start with the VOC Translation Matrix in Step 1
Needs Statement
Reduce employee turnover by 20%.
Project Y Measure
-Improve employee turnover cost
-Employ satisfied employees
Operational Definition
- At least 10 employees will be required to oversee daily operations
Target/Nominal Value
20%
Specification/Tolerance limit(s)
-Upper limits at 95% interval
-Lower limits at 95% interval
(Delete this box prior to tollgate)
You can copy this page as many times as necessary to cover the CTQ’s identified (delete slide if not used)
Basic Statistics for Continuous Data
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1. Addresses: What Does the Customer Want? What is a Good Product/Process? What is a Defect?
2. Goal of Performance Standard is to Translate the Customer Need into a MEASURABLE Characteristic.
3. Operational Definition is a Precise Description that Tells How to get a Value for the Characteristic You are Measuring.
If you have more than one Project CTQ, you can either duplicate this page to show the additional CTQ’s or you can add additional boxes.
Measure
Select the CTQ Characteristic (Y)
(Delete this box prior to tollgate)
Double-click to open Excel Worksheet and enter data. You can use this QFD instead of prior page info if you prefer (delete slide if not used).
QFD
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4
Each variable has been assigned a different weight as follows:
Employee satisfaction-5
Expectations- 4
Culture fit- 3
Discipline occurrence- 2
Measurements
Year end performance
Employee surveys
Employee file
Employee Handbook
Customer Requirement (CTQ)
CTQ
Importance
Weighting
Employee satisfaction 5 10131515
Expectations 4 11151515
Culture fit 2 1210913
Discipline occurrence 3 301314
Overall Relationship Score127 145 192 203 - -
D-QFD
| 0 | Define - QFD | |||||||||||||
| Quality Functional Deployment (QFD) | ||||||||||||||
| Measurements | ||||||||||||||
| Year end performance | Employee surveys | Employee file | Employee Handbook | |||||||||||
| Customer Requirement (CTQ) | CTQ Importance Weighting | |||||||||||||
| Employee satisfaction | 5 | 10 | 13 | 15 | 15 | |||||||||
| Expectations | 4 | 11 | 15 | 15 | 15 | |||||||||
| Culture fit | 2 | 12 | 10 | 9 | 13 | |||||||||
| Discipline occurrence | 3 | 3 | 0 | 13 | 14 | |||||||||
| 0 | ||||||||||||||
| 0 | ||||||||||||||
| 0 | ||||||||||||||
| 0 | ||||||||||||||
| 0 | ||||||||||||||
| 0 | ||||||||||||||
| Overall Relationship Score | 127 | 145 | 192 | 203 | - | - | - |
