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· How do they Managing data? Managing information?

In JiZhan Tech Inc. CIO told us they manage data into different categories including: customer information, sales information, transport information, employee information, product information, stock information etc.

· For customer information, mainly there are two categories one is the customer who purchase custom battery has specific requirements (such as design, capacity, waterproof ), another one is the customer which need mass production.

· For product information, because of the different require from customers the BMS(Battery Management System) and packaging information is extremely important, Safety is the most important and that information can somehow protect the battery from over discharge, overcharge, and over temperature.

CIO mention that they use Excel to store the stock information, others use Access. Traditionally the data and information are written by hand, it is really hard to store, locate and management.

· Explain how they use a three-level database

Jizhan Tech Inc. database mode is pretty similar with what we learn on class, the first level is conceptual and external sense and a general idea of the information for their customers and products. Second is that they gather the resource and information from upstream and downstream connect items and element with the database, it is really important for the global trade. Third is they store the information and data into the physical database.

· Explain how they would go through the steps in the Database Analysis Life Cycle

Because of JiZhan is not a huge business company, so that they might not hire someone to write a database program these days maybe in future they will, right now they are comfortable with excel, the six steps Database Analysis Life Cycle is kind the similar way what they want in future

· What type of Support/Help Desk do they have?

Jizhan is a Startups company does not have much employee right now. The Jizhan has similar support/help desk to other competitors. They do not have a hotline for customer, but they so have a stable email and apps for up and down stream business company.

· How do they manage operations? Internal/External measures?如何运营

Because of Jizhan is a startup company they more focus on Research and development of the product also Quality Control, their response time depends on different customer’s request, which include (size, capacity, rechargeable, battery life, using temperature, safety and waterproof etc. )

· Outsourcing

There are three main area outsourcing which are finance, legal service and tax, all the outsourcing contract are Short-term contract so far, also if the outsourcing company needs an outsourcing from a third company we have to be notified.

· Outsourcing advantages and disadvantages

· advantages	· disadvantages
reduced costs	cost of outsourcing
more focus on product	comply with outsourcing company rules
reliability and stability	contract
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· Relate and explain each company category in business and IT (3 each)

Tools are important for the company, it organizes data and information of the company, stores the information, and ensure that when the information is needed, they can trace it right away.

The major of company is product innovation

They usually go to Exhibition CES(Consumer Electronics Show) to establish relationship with customer

· Relate how they manage staff (8 areas)

A. usually Headhunting and then interview talk about salary and welfare

B. salary and welfare are based on educational background and work experience

C. the startup team already has experience

D. good employee gets bonus welfare

· Relate how they manage risk – assess, mitigate, adjust

at first, they trying to use Flexible battery technology to make Flexible battery also stretchable but technically is not working so they change a method which is use material technology to series multiple battery

· Relate how they use Kurt Lewin’s Force Field Analysis and Phases of Change

They use KPI(Key Performance Indicators) and bonus to Driving Forces and Restraining Forces

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