Research and complete and submit in a POWERPOINT PRESENTATION

Felicia M. Anderson

15506 Fair Elm Court Houston, Texas 77082

Home: (281) 589-2592 Cell: (832) 524-8377 Email: [email protected]

OBJECTIVE

To secure a clerical position that allows me to contribute my customer service, office support, computer and communication skills.

SUMMARY OF QUALIFICATIONS

Over ten years of experience with customer service skills face-to face, as well as over the phone communication skills. I am proficient in Excel, Microsoft Word, PowerPoint, Outlook, Data Entry, SAP Transactions, Filing, Scanning and Faxing. Detail oriented, Reliable, Flexible and recognized for assuming additional responsibilities. People oriented with excellent interpersonal skills and oral and written communication skills. I am also experienced with data entry, monthly budgets, bill collecting, opening, sorting, and routing incoming mail, answering correspondence, and preparing outgoing mail and sales representation. Specialized in the development of comprehensive Internet marketing, and campaigned for small to medium sized business. I am proficient in administrative and certain clinical duties under the direction of physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories and preparing patients for examination.

PROFESSIONAL RELATED EXPERIENCE

CUSTOMER SERVICE & RETURNS DEPARTMENT

Communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Complete and mail bills, contracts, policies, invoices, or checks. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Review files, records, and other documents to obtain information to respond to requests.

PROFESSIONAL RELATED HISTORY

UHS MEMORIAL CITY MEMORIAL HERMANN HOSPITAL - HST (Hospital Service Technician) Shift Lead. My role was to be proficient in the hospital system and all the Microsoft Office programs. I oriented, trained employees, served as a peer advisor. I was trained and certified to complete safety inspections on all hospital equipment within the account. I effectively addressed and resolved all customer issues. I did competency verification on all equipment inspections and preventative maintenance. I placed internal requisitions and assisted with inventory management of replacement parts. This job required me to balance multiple tasks, shift priorities, think quickly and adjust actions appropriately in rapid changing environments. I did rounds in the hospital daily, managed the specialty beds, I had morning meetings with the hospital staff daily. I have had extensive training on (HAI) Hospital Acquired Infections, OSHA, Digital Pressure Meter (DPM), Safety Analyzer, HIPAA, Fire Safety, Code of Business Conduct and Ethics, Care Fusion Smart Pump Management and Workday. My daily routine consisted of over- seeing billing and reports, managed equipment inventory, scheduled staff work week, worked onsite to coordinate equipment and product delivery, installation, usage, maintenance and resupply also to train users.09/2009-03/2014, FULL-TIME, 40hrs.

POPLABS HOUSTON, TX 77036 ACCOUNT EXECUTIVE I completed data entry, monthly budgets, bill collecting, opening, sorting, and routing incoming mail, answering correspondence, and preparing outgoing mail and sales representation. Specialized in the development of comprehensive Internet marketing, and campaigned for small to medium sized business.10/2002-07/2009 FULL-TIME 40hrs

IMPRESSION BRIDAL STAFFORD, TX 77477 DATA ENTRY CLERK & SENIOR CSR Communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Complete and mail bills, contracts, policies, invoices, or checks. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Review files, records, and other documents to obtain information to respond to requests. 01/1997/09/2002 FULL-TIME 40hrs

MEDICAL CENTER HEART INSTITUTE (TWELVE OAKS MEDICAL CENTER) HOUSTON, TEXAS 77027 MEDICAL ASSISTANT Administrative and certain clinical duties under the direction of physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories and preparing patients for examination. 02/1992-12/1996 FULL-TIME 40hrs

EDUCATION

Graduate, High School, Ruston High School, Ruston, Louisiana, 1990

Graduate, Nursing Assistant, Robinson Business College, Monroe, Louisiana, 1991