Professional identity and practice

Duaa Mohammed LO1 – Key Answer

ACTIVITY 1

Examine the key benefits of on-going professional development for different stakeholders within a specific organisation by answering the following:

 Choose a hospitality organization( a hotel or a restaurant) then introduce it.

Lusin Hotel is one of the leading hospitality and entertainment firms in the Middle East. The

organizaiotn provides food, entertainment, lodging, and ammusement services to its clients. It

operates restaurants under different brand names depending on their geogrpahical locations and the

types of clients that it serves. Its hotels offer Arabian, Italian, and American cuisines since it serves a

diverse gorup of customers. Therefore, it is committed to provide dedicatd and single-minded

signature resturants.

 Choose one of the following job (Cook, Lundary attendant, Event planner) then identify it by

showing the job required skills and the job scale.

Job Selected: Event Planner

 Define what is the professional development

An events planner operates within the hospitality and entertainment industry. Employees who work

as event planners often provide public relaitons, communicaitons, and enetrtainment services. They

support their clients to design, plan, and deliver immersive expeeinces for their important audiences.

This helps to increase their levels of engagement and drive. Event planners are also not only creative

but also passionate problem-solvers.

 Then provide the following:

 Determine 3 benefits of importance of the undertaking on going professional and personal

development for the selected job for each of the following with details 1. Employer 2. Empolyee

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Duaa Mohammed

3. Government or customer or Societ

1. Employer

1.Improves creativity and innovation, which enhances competitive advantage.

2.It increases job retention rates and reduces the costs of hiring and recruiting new workers frequently.

…………………………………………………………………………………………………….

3.It boosts corporate efficiency thorugh employee satisfaction and motivation.

………………………………………………………………………………………………………

2. Employee

1. ……Professional development improves the skills required for employees to operate in a competitive

professional environment………………………………………………..

2. ……It unlocks their ability to pursue jobs with decent wages.

………………………………………………….

3. …It increases their capacity for career growth and progression through promotions.

…………………………………………………..

3. Government/ customer

1. …Customers get the expereince that they desire from professsionally-nurtured

employees……………………………………………………..

2. …It also increases the quality of services rendered to clients.

……………………………………………………..

3. ……Professional development helps a govenrment to ipromote economic development by narrowign the

skilsl gaps.……………………………………………………..

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Duaa Mohammed

Investigate professional employer expectations of skills and competencies within a specific

organisational context for your selected job by answering the following questions:

 Find out 4 required soft skills (ethics , attitude( for the chosen job role.

1. Communicaiton skills………………………………………………………

2. Problem-solving skills and competencies.…………………………………

3. Leadersip skills……………………………………………………….

4. Team work…………………………………………………………

 Find out 4 required hard skills (competencies) for the chosen job role. (technical skills)

1. ICT competencies………………………………………………….

2. Ability to manage budgets……………………………………………………..

3. Administrative skills and competencies………………………………………………………

4. Must know how to write and deliver public

speeches……………………………………………………...

 Evaluate the imprtance of on-going professional development on the selected job by explaining the

following:

1. The positive aspects of on-going professional development.

2. The negative aspects of on-going professional development.

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Duaa Mohammed

Postive aspects Negative aspects

Increases job satisffaciton and

employee engagement

The costs of launching and supporting

professional development programs

are high.

Increases quality of services

provided to customers

Highly skilled workers are likely to be

porched by other firms that compete

with an organization.

Reduces employee turnover

intentions

Employees who are highly skilled and

competent may demand for more pay

than the firm can realistically offer.

Boosts corporate competitive

advantage since employees gain

skills needed to drive their

companies to success.

Professional development programs

may lower employee productivity,

especially when they spend a

significnat fraction of their time

training rather than working.

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Duaa Mohammed

 Provide valid conclusion or reason judgement.

……Event managers eprform some of the most strategic and competitive tasks in the hospitality industry.

They interact with clients and persuade them to purchase the organization’s products and services. They also

plan and organize business and social events, thereby improving their companies’ overal image and

reputation. Since they perform strategic roles, they require regular skills building to remain reelevant in a

continually changing business environment. Therefore, they should be incorporated into profesional

development programs for the organization to improve its comeptitive advantage.

…………………………………………………………...

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Assessor Feedback: (Please provide holistic guidance to the students on how they have met the learning outcomes and assessment criteria )

*Please note that constructive and useful feedback should allow students to understand:

a) Strengths of performance b) Limitations of performance c) Any improvements needed in future assessments

Feedback should be against the learning outcomes and assessment criteria to help students understand how these inform the process of judging the overall grade.

Feedback should give full guidance to the students on how they have met the learning outcomes and assessment criteria.

Grade: Assessor Signature: Date:

Resubmission Feedback:

Grade: Assessor Signature: Date:

Internal Verifier’s Comments:

Signature Date:

* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place and grades decisions have been agreed at the assessment board.

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