CUSTOMERS, MARKETS AND TECHNOLOGY MODS 1-8

8

COURSE: CIS605: CUSTOMERS, MARKETS, AND TECHNOLOGY

MODULE: 1

SPAWN: 10-27-20 TO 12-21-20 (117W8)

DUE DATE: 11/02/20

RUBRIC GRADE: (You may have to zoom in to read the fine prints)

SUMMARY FEEDBACK:

Thank you for the submission. The above rubric represents the numerical grade you have received.

Please number the problems to match the assignment. This appears to be a general run-on paper. Specific solutions to each assignment problems are not very clear. The paper is all textual and on the terse side.

Given that this is a computer course, it is important to go beyond general descriptions/citations and explored the technical implications of the prevailing issues. Design diagrams for process flows would be helpful. Metrics and methodology with technical details could better define the implementation aspects of innovations.

Using visualizations (i.e. charts, graphs, tables, diagrams, images, etc.) would be highly desirable. Some answers are very brief. More content would help with the overall quality.

ADDITIONAL:

MODULE 1: STRATEGY PROCESS AND THE MANAGEMENT OF TECHNOLOGY AND INNOVATION (CHAPTERS 1 AND 2)

The problems for this week are:

1. Consider some new technology or process you have been involved with in the last two or three years. What issues affected you as an individual? What factors enabled you to be successful in adapting to the new process?

2. Use your favorite Internet search engine to find different definitions of technology and innovation. How would you characterize these definitions? How are they the same and how do they differ from the ones in the text? Why are there so many variations?

3. Find a large company in which you are interested. Once you have identified the company, find its industry and its major competitors. Then find the following:

1. Where the focal company ranks in responsibility toward its various stakeholders?

2. How does the firm’s level of social responsible actions affect its bottom line?

3. What innovative actions have been taken in the industry/organizations to improve its reputation?

All of this information should be available online. What would you say about the technology and innovation responsibilities of the focus company and its managers in its environment? Explain your answer with information from your analysis.

Strategy for success:

You will find that the assignments of this course require you to conduct successful student research. Please only use reputable sources. Do not include personal or blog sites. News and journals are great. Please always quote your sources. Do not cut & paste. Write in your own words.

This week’s assignment will require you to explore Customers, Markets and Technology both from a personal perspective (#1) and from a business perspective (#3-#7). You will need to define key definitions of technology and innovation (#2). In #1, you may want to use past professional experience (without disclosing sensitive information, of course). In #3-#7, it is important to find an interesting large company that will reflect the topics of this course effectively. Please be as technically involved as possible. Be specific about the actual systems suggested, algorithms intended, management paradigms used, and so on. Please make sure that there are analyses of performance (i.e. metrics, ROI, KPI, etc.), which may including financial outcome. The submission should not be textual, general descriptions. CIS knowledge and implementation should be comprehensive and methodical. Visuals are always helpful.

SUBMISSION FORMAT REMINDER: (Please ignore if your naming convention already conforms)

Please name your file in this format:

FIRSTINITIAL.LASTNAME-COURSENUMBER-MODULENUMBER

Example: J.Smith-540-1.docx

Better example: J.Smith-CIS675-1.docx

This will ensure accuracy during download.

The preferred file format is Microsoft Word *.docx

The preferred presentation format is PowerPoint *.pptx

The preferred video format is *.mp4

If multiple submissions are made to the same assignment, only the last and newest submission will be graded at the time of download.

Your effort is greatly appreciated.

Best regards,

Dr. Shiaw

CUSTOMERS, MARKETS AND TECHNOLOGY

Week 1

HYS8

October 27, 2020

MOD1

EpicCare

The technology I have been involved in the last two to three years is the EpicCare EHR system. The issue that affected me as an Advanced Practice Nurse in organizing patient records was the tiresome and tedious process of organizing daily hospital operations in a manual system. The EpicCare system solved this problem by enabling the easy management of hospital operations and processes. Many health organizations worldwide use the Epic Care system to manage daily operations such as payments, billing, and scheduling appointments. The factors that enabled me to adapt to the EpicCare system successfully were my willingness to embrace change and its design. The system is designed in a user-friendly way that easily allows new users to navigate through its various features. The use of the system has also improved my productivity and efficiency because I can attend to many patients quickly while also increasing hospital revenue.

Technology and innovation

The Oxford Dictionary defines technology as the application of equipment and machinery in industries for practical purposes (Languages.oup.com., 2020).

Technology is the transformation and study of machines, tools, and techniques by human beings. Technology empowers human beings to evolve and study the physical elements in their lives in great detail (Batra, 2017).

According to the Oxford Dictionary, innovation is the process or action involved in creating new products, ideas, or methods (Languages.oup.com, 2020). Innovation is to replace or improve something, such as a service, product, or process. In the context of companies, however, innovation is defined as the process that facilitates the renewal of a service, product, or domain by updating new techniques and ideas to create new value (Batra, 2017).

I would characterize these definitions as being insightful. These definitions do not differ from those in the text. However, variations exist because of the broad scope of applications of technology and innovation.

Caterpillar

Caterpillar is ranked highly in fulfilling the needs of its stakeholders. For instance, to address its customers' needs, Caterpillar ensures that it develops equipment that customers can use to develop natural resource assets, energy, and infrastructure that improve their living standards. To address employees' needs, Caterpillar assumes the full responsibility of ensuring that employees have a suitable work environment as they strive to fulfill the company's vision.

The firm's level of social responsibility affects its bottom line positively. Research shows that approximately 65% of consumers are willing to purchase products created by socially responsible companies. Caterpillar's commitment to social responsibility has improved the companies' revenues because more consumers are willing to purchase its products and services. The innovative actions that have been taken in Caterpillar to improve its reputation are such as the creation of the track-type tractor. Since its creation, the track-type tractor has been improved through electrification, automation, and a wide range of other breakthrough solutions (Caterpillar, 2019).

The technology and innovation responsibilities exhibited by Caterpillar are standards that should be emulated by other companies. The managers in its environment have proven that it is possible to invest in innovation consistently. For instance, the company spends approximately $2 billion annually to fund research and development activities that advance its innovation. The company's Bauma 2019 display, for instance, showed a machine that could be operated on remotely. Such innovations have enabled Caterpillar to maintain a significant share of its market (Caterpillar, 2019).

References

Batra, R. (2017). Guidelines for Creating a More Innovative Organization - New Product

Innovation & Development. New Product Innovation & Development. https://www.pdsxchange.com/guidelines-creating-innovative-organization/.

Caterpillar. (, 2019). Innovation in Construction.

https://www.cat.com/en_GB/campaigns/event/bauma2019/innovation. https://www.cat.com/en_GB/campaigns/event/bauma2019/innovation.html.

Oxford Languages and Google - English | Oxford Languages. Languages.oup.com. (, 2020).

https://languages.oup.com/google-dictionary-en/.