MANAGERS ROLE IN CHANGE

FEEDBACK FOR MANAGERS ROLE IN CHANGE 01/13/2022

1) Explains the proposed change, reason for the change, and intended outcome in the change management plan with sufficient detail. NOT YET MASTERED!!!!!

1/12/22- Not quite. Specifically, to the call center, what is the proposed change? Why is there a change being made? What is the intended outcome of the change? What are the benefits or gains from implementing such change specifically in the call center? 

2) Explains potential stakeholder impact from an organizational change including both potential benefits and potential perceived adverse effects. NOT YET MASTERED!!!!!

1-12-22- Identify internal and external stakeholders explaining their potential benefits and adverse effects of the change. 

3) Uses language throughout the presentation that is employee-facing and demonstrates an understanding of audience as a manager. NOT YET MASTERED!!!!!

1-12-22- Consider revising some of the content that specifically applies to the call center. Some of the content outlined in the presentation has a generic tone to the audience. 

4) Creates solutions for employees based on potential perceived adverse effects of change. NOT YET MASTERED!!!!!

1-12-22- Content is missing. Identify solutions for employees based on potential perceived adverse effects of change.