Manage innovation and continuous improvement

BSBMGT608

Manage innovation and

continuous improvement

Learner Workbook

Table of Contents Assessment instructions 3 Assessment requirements 6 Candidate Details 7 Activity 1A 8 Activity 1B 9 Activity-1C 10 Activity-1D 11 Activity-1E 13 Activity 1F 14 Observation checklist for assessor 16 Activity 1A-1E Checklist – for assessor 17 Activity-2A 19 Activity-2B 21 Activity-2C 23 Observation checklist for assessor 27 Activity 2B– 2C Checklist – for assessor 28 Activity 3A 30 Activity-3B 31 Activity-3C 33 Activity-3D 35 Activity-3E 37 Observation checklist for assessor 39 Activity 3A-3D Checklist – for assessor 40 Competency record to be completed by assessor 42

Instructions to Learner

Overview

Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task.

Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

· Address each question including any sub-points

· Demonstrate that you have researched the topic thoroughly

· Cover the topic in a logical, structured manner

· Your assessment tasks are well presented, well referenced and word processed

It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.

Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:

· Presenting any work by another individual as one's own unintentionally

· Handing in assessments markedly similar to or copied from another learner

· Presenting the work of another individual or group as their own work

· Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.

Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action.

Confidentiality

The college will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.

Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal via the complaint and appeal form which is available on the college website.

Learners will be able to have their previous experience or expertise recognised on request.

Learners with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately .

Assessment can be:

· Direct observation

· Product-based methods e.g. reports, role plays, work samples

· Portfolios – annotated and validated

· Questioning.

The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.

To demonstrate competence in this unit, you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.

Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for BSBMGT608 Manage innovation and continuous improvement.

Name: _____________________________________________________________

Learner ID: ______________________________________________________________

Email: _____________________________________________________________

Declaration

I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.

Signed: ____________________________________________________________

Date: ____________________________________________________________

If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:

This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1: ____________________________________________________________

Signed: ____________________________________________________________

Learner 2: ____________________________________________________________

Signed: ____________________________________________________________

Learner 3: ____________________________________________________________

Signed: ____________________________________________________________

Performance Criteria

Case Study

XYZ Corporation is a multinational organization that operates in various sectors, providing products and services globally. To ensure the efficient functioning of its critical systems and to maintain a competitive edge, and to achieve sustainability in operations, the company wants to have strategies to monitor and evaluate the performance of the key systems. Key systems of the organisation are identified as supply chain management, customer relationship management, IT infrastructure and Enterprise resource planning (ERP).

Question 1.

How XYZ corporation framed probable strategies to monitor and evaluate the performance and sustainability of the key systems? Explain. (Word limit 200 words).

Performance Criteria

Question-1.

Undertake an analysis of supply chains, operation, product and service delivery systems for an E- Commerce company.

Instructions for students

Undertake the whole process of supply chain for an E commerce company, starting from receiving the order from customers to deliver the order/product/services to customer. Include all the stakeholders, institutions and internet platforms that come into picture.

Performance Criteria

Case Study

Imagine you work for Cello retail company that sells electronic gadgets and appliances. The company operates several physical stores across different cities, and they also have an e-commerce website for online sales. The sales team is crucial to the company's success, as they drive revenue and customer satisfaction. The company's management has noticed a decline in sales performance over the past few months. They want to identify the factors contributing to this decline and implement measures to improve the sales team's performance.

Question 1.

Identify any 3 factors to measure the performance of sales team and the techniques to measure the performance. Also mention the points to evaluate the effectiveness of the sale team performance.

Performance Criteria

Question-1.

XYZ online company based in Australia sells gift, note that in Mid-December holiday season falls. Analyse the performance (Trend report data) from below graph data showing website traffic during last 6 month (October 2020- March 21). The graph below is indicating (x axis=month duration and Y axis=Number of viewers.)

Question-2.

Performance Criteria

Case scenario

Let's consider a food delivery company called "Delightful Dine," specialist in organic food chain line, which operates in several major cities of Australia. They offer an online platform and mobile app that connects customers with local restaurants, allowing them to order food for delivery or pickup to keep up the pace with competition, changing customer demands and meeting up the revenues.

Question-1.

Identify and analyse changing trends and opportunities relevant to the “Delightful Dine” organisation.

Performance Criteria

Question-1.

Seek advice from specialist to identify technology and electronic commerce opportunities.

Instruction to learners

To complete Question 1, perform Role play-you are required to seek advice from head of E commerce Services and digital web manager regarding identifying the e commerce and technological opportunities exist in your business, considering you are running an online software selling business and you need to seek advice regarding the opportunities which are here in your business. In a group of 2-3 people or as instructed by your trainer, play the role. This activity will be observed by the assessor, please make sure that you

· Confirm that all the members have gone through the instruction.

· verbally explain questions to group members 

· Focus on oral communication

· seek advice by showing teamwork and cooperation.

· engage in a two-way conversation and uses active listening and questioning techniques to confirm understanding 

· maintains an appropriate tone, body language, and eye contact with the audience. 

· Use formal language which appropriates the context discussed

Instruction to Assessor

To complete Questions 1, Assessors are required to follow the instruction below.

· Learners are required to make a group of 2-3 people; learner is to play the role of business man having online software selling business and seek advice from head of E commerce Services and digital web manager.

· Learners are required to seek advice using language and feature appropriate to group members.

· Learners are encouraged to focus on oral communication.

· Learners are required to seek advice by showing teamwork and cooperation.

· Assessors are required to complete an observation checklist for this activity.

· Observation checklist for this activity is attached after activity 1F.

This should be used by the trainer/assessor to document the learner’s skills, knowledge, and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. 

If the learner correctly completed the task mentioned in the marking checklist, the assessor would be required to highlight/circle/tick “Yes”. Otherwise, highlight/circle/tick “No” 

Performance Criteria

Question-1.

Communicate (brief) the groups in organisation on performance improvement and innovation necessary for competition.

Instruction to learners

To complete Question 1, perform Role play-you are required to Communicate (Brief) the groups in organisation on performance improvement and innovation necessary for competition. In a group of 2-3 people or as instructed by your trainer, you play the role of manager and brief the other groups about their performance improvement and innovation. This activity will be observed by the assessor, please make sure that you

· Confirm that all the members have gone through the instruction.

· Communicate the groups using language and features appropriate to the audience (group members).

· verbally explain questions to group members 

· Focus on oral communication

· engage in a two-way conversation and uses active listening and questioning techniques to confirm understanding 

· maintains an appropriate tone, body language, and eye contact with the audience. 

· Use formal language which appropriates the context discussed.

· Communicate (brief) the groups in organisation on performance improvement and innovation necessary for competition showing teamwork and cooperation.

Instruction to Assessor

To complete Questions 1, Assessors are required to follow the instruction below.

· Learners are required to make a group of 2-3 people, communicate (brief) the groups in organisation on performance improvement and innovation necessary for competition

· Learners are required brief the groups using language and feature appropriate to group members.

· Learners are encouraged to focus on oral communication.

· Assessors are required to complete an observation checklist for this activity.

· Observation checklist for this activity is attached after Activity 2D.

Performance Criteria

Question 1.

Being an HR Manager in a multinational company, where there is diverse employee background, how would you foster creative climate and organizational learning by promoting interaction within and between work groups.

Case scenario

Instructions for students- Read the below case study and answer question number 2.

A retail company named "Eco Trends," based in Australia, which specializes in environmentally friendly and sustainable products. Eco Trends has a strong commitment to innovation and wants to encourage entrepreneurial behavior among its employees to stay at the forefront of the sustainable retail industry. The company aims to foster a culture that values and rewards new ideas and entrepreneurial initiatives. But Eco Trends faces several challenges in encouraging and recognizing new ideas and entrepreneurial behavior in terms of lack of ideas, risk aversion culture and recognition of employees.

Question 2.

Provide methods/ways to encourage, test and recognize new ideas and entrepreneurial behavior.

Performance Criteria

Case study-A

Google's self-driving car project, now known as Waymo, serves as a compelling real-life case study that exemplifies the acceptance of failure during the trialing phase of a groundbreaking idea. Waymo is a subsidiary of Alphabet Inc. and focuses on developing autonomous driving technology. The development of self-driving cars posed numerous challenges, including complex technical requirements, legal and regulatory hurdles, and public safety concerns. The project's success depended on overcoming these challenges while maintaining a commitment to safety and innovation so as to bring success into system.

Question-1.

Following case study- A, how Google accepted the failure Waymo Automatic driving technology and brought success out of this idea? Read, research and explain.

Case Study- B

"Tech Solutions", software company handles software development projects. The company involves in the idea of developing a new web-based application for managing customer data and integrating it with their existing CRM system. But the project involves several risks including technical risk and resources risk and external risks. The development team consists of five software engineers, one project manager, and one quality assurance specialist.

Question 2

Following case study-B, Undertake the risk management for the idea of developing new web-based application for managing customer data. (Word limit-200 words).

Question-3.

International Finance Ltd is planning to undertake one project idea related to a new investment project. It has two alternatives, with the following benefits and costs . Undertake cost-benefit analysis, which project the company should choose? Solve the problem using MS Excel workbook. Attach the screenshots in your answers. Given,

Alternative 1

· The total value of the Costs from project 1 = $ 60 million.

· Benefits available from project 1 = $ 100 million

Alternative 2

· The total value of the Costs from project 2 = $ 10 million.

· Benefits available from project 2 = $ 21 million

Case Study- C

Question 4.

Following case study- C, how the marketing manager can obtain the approval for innovative sustainable packaging solution through agreed organizational processes.

This should be used by trainer and assessor to document the learner’s skill knowledge and performances relevant to the unit activity. Indicate the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or reassessment is required.

Performance Criteria

Question-1

Imagine yourself as a HR Manager of Panda’s Company, suggest ways to promote continuous improvement and sustainability essential to do business (provide your answer in 200 words).

Performance Criteria

Case Study-A

Superior Industries, a well-established manufacturer of automotive components, faced challenges due to shifts in market demands, increased competition, and technological advancements. To remain competitive and ensure long-term sustainability, the company decided to undergo a comprehensive organizational restructuring to streamline its operations, improve efficiency, and invest in innovative technologies. preparing for the restructuring, transparent communication, employee engagement and empowerment: skill development and training, internal career opportunities.

Question 1.

On the basis of the information given in Case study- A, address the impact of change in Superior Industries and consequences for people. Also implement the transition plan of restructuring.

Case Study-2

Eco Tech Solutions recognized the importance of aligning its operations with its environmentally conscious values. To create a more sustainable workplace, the company decided to implement a Green Office Initiative aimed at reducing its environmental footprint and promoting eco-friendly practices among employees. The company wants to ensures successful implementation of its Green Office Initiative by having clear objectives, timeframes, measures, and communication plans in place. The primary goals included reducing energy consumption by 20%, minimizing paper usage by 30%, employee engagement in sustainable practices by 50%. within 6 months span.

Question 2.

Being a CSR head, how would you ensure that objectives, timeframes, measures, and communication plans are aligned to manage implementation.

Performance Criteria

Case Study

Instructions from students- Read the below case and answer question 1.

Global Logistics Solutions (GLS), a multinational logistics company, operated a complex and extensive supply chain network, involving multiple international partners and suppliers. The outbreak of a novel coronavirus led to widespread lockdowns and travel restrictions, severely impacting logistics operations worldwide.

Question 1

How GLS implemented the contingency plan to fight with COVID, provide your explanation.

Question-2

Being the head of entrepreneurship development, in what ways you would follow up the failure by prompt investigation.

Question-3.

Imagine yourself as a team leader of HR Team, how would you manage emerging HR challenges and opportunities effectively.

Performance Criteria

Case Study-1

Tech Pro Solutions, a technology consulting firm operated in a competitive market where technological advancements and client expectations rapidly evolved. To stay at the forefront of their industry and deliver exceptional services, the company recognized the importance of learning from past experiences and incorporating those learnings into their future projects to foster continuous improvement. The firm conducted various learning programs/activities like- establishing knowledge management system, workshops, continuous improvement initiatives, training, mentoring, and coaching.

Question-1.

Following case study- 1, how to make sure that learning activities provided by firm are captured and managed for continuous improvement.

Case Study-2

Winners Manufacturing, a leading manufacturing company, has always emphasized the importance of continuous improvement to enhance efficiency, product quality, and customer satisfaction. To stay ahead in a competitive market, the company established a robust system to evaluate and refine its continuous improvement initiatives regularly. The company adopted some of the main continuous improvement strategies like- PDCA, Six sigma, KAIZEN etc.

Question 2.

Following case study- 2, mention the ways to regularly evaluate continuous improvement systems and processes.

Role play activity

Question-1.

Role play to communicate costs and benefits of innovations and improvements to relevant groups and individuals.

Instruction to learners

To complete Question 1, perform Role play-you are required to communicate costs and benefits of innovations and improvements. In a group of 2-3 people or as instructed by your trainer, you need to play the role of manager and communicate other groups about costs and benefits of innovations and improvements. This activity will be observed by the assessor, please make sure that you

· Confirm that all the members have gone through the instruction.

· Communicate the groups using language and features appropriate to the audience (group members).

· Focus on oral communication

· Communicate costs and benefits of innovations and improvements to relevant groups showing teamwork and cooperation.

Instruction to Assessor

· Learners are required to make a group of 2-3 people or as instructed and need to communicate costs and benefits of innovations and improvements

· Learners are required communicate the groups using language and feature appropriate to group members.

· Learners are encouraged to focus on oral communication.

· Learners are required to communicate costs and benefits of innovations and improvements by showing teamwork and cooperation.

· Assessors are required to complete an observation checklist for this activity.

· Observation checklist is attached after activity 3E.

This should be used by the trainer/assessor to document the learner’s skills, knowledge, and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. 

If the learner correctly completed the task mentioned in the marking checklist, the assessor would be required to highlight/circle/tick “Yes”. Otherwise, highlight/circle/tick “No” 

This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the overall unit. Indicate in the table below if the learner is deemed competent or not yet competent for the unit or if reassessment is required.

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