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Fall19670Class3.pptClass #3: Systematic Design of HRD Programs
The Purpose of the HRD Effort
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Lesson Topics
- What is purpose?
- How important is purpose?
- Formulating Purpose statement
- How is the purpose of an HRD Effort clarified?
- What are the effects of organizational philosophy and culture on the purpose of the HRD Effort?
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What is Purpose?
- Defines and guides the activities
- Announces where you are headed and why
- Leads to a comprehensive purpose statement
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Sometimes called the mission-the reason for the organizations existence
Defines the activities the organization performs or intends to perform or the kind of organization it intends to be
In HRD purpose is synonymous with “Intention”
Advantages:
Guides design and developmental efforts
(b) Helps learners understand what they are supposed to learn
c. provide reason to evaluate the relative success
Gives people the sense that they know “where they are going”, “Why they are doing what they are doing”
For the total organization, the statement [of purpose] should include the broad identification of the type of operation for which it is responsible, its major areas of service, clientele or user groups, organizational approach, plus the philosophical basis for its operation
Purpose statement answers the questions
What is our business? What should it be?
What are the major parts of the business? What should they be?
(3) Who are the customers? Who should the organization be serving?
(4) How is the business presently meeting the needs of the each customer group? How should it be meeting those needs?
(5) What do managers believe about the business, customers and methods of operation? What should they believe?
Direct your primary attention to customers
How Important is Purpose?
- Contribution to:
Organization
Performance improvement
- Clarifies (solidifies) HRD’s purpose in the organization
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Formulating Purpose Statement
Look at how well the HRD Effort is presently:
- Supporting strategic business plans
- Meeting future needs of managers & employees
- Helping indiv. realize their career aspirations
- Contribute to formulation of SBP & HR plans
- Providing artificial experience of the future
- Furnishing top mgrs w/ info. to use in planning
- Helping mgrs identify org’s strengths & weaknesses
- Educating managers about strategic thinking
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Choosing An Approach
- Each organizational setting is different.
- May to lead multiple approaches
Simultaneously
Sequenced
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How is the Purpose of an HRD Effort Clarified?
- 1) Begin with a formal purpose statement
- 2) Begin with existing relationships between HRD, SBP, and HR Plans
- Changing the purpose statement
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What are the Effects of Organizational Philosophy and Culture on the Purpose of the HRD Effort?
- Philosophy of HRD
- Organizational culture
7 major characteristics
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Philosophy: beliefs about what we do and why we do it
Culture: shared values, beliefs and norms unique to one’s organizational setting
Organizational Culture
- Individual autonomy
- Structure
- Support
- Identity
- Linkages between performance and rewards
- Conflict tolerance
- Risk tolerance
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Characteristics of culture:
a. Individual autonomy:
To what degree do people feel they are responsible for results? Are they independent in their work? Do they have freedom to exercise initiative?
b. Structure:
To what degree do people feel that their behavior is guided by organizational rules and regulations? Do they receive adequate supervision?
Support:
So the people feel they receive adequate assistance from their organizational superiors?
Do they experience close interpersonal relations with their superiors?
Identify:
Do the people identify with shared beliefs I the organization? What are those beliefs?
Linkages between performance and rewards:
To what extent do the people feel that explicit linkages exist between their performance and the rewards they receive?
Conflict tolerance:
Do the people feel the existence of destructive interpersonal conflicts, which mar relations among peers and between groups? Do they feel there is a willingness to be open and honest about differences if opions in the organizations?
Risk tolerance:
Do people feel they have enough freedom to take risks?
High Performance Work Systems (HPWS)
“A company that maximizes the competencies, commitment and abilities of the firm’s employees through HR practices.”
Examples of practices:
- 360 degree appraisals
- Training for workers at all levels
- Selection that is “job-related”
- Incentive pay to a large portion of the workforce
- Compensate at or above competitive levels
HRD Deliverables
- HRD performance drivers
Unique to organization
Depend on strategy implementation process
- HRD enablers
Reinforce drivers
Training on preventive maintenance would enable “on-time delivery” driver
- Enablers must be aligned with drivers
HRD drivers: retention of talent
Enablers: succession planning, development opportunities
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Seven-Step Model
- 1. Clearly define business strategy (mission/purpose/goals/objectives)
- 2. Build a business case for HRD as a strategic asset (purpose of HRD effort)
- 3. Create a strategy map (SWOT analysis)
- 4. Identify HRD deliverables (choose/design strategy)
Seven-Step Model
- 5. Align the HRD architecture with HRD deliverables (choose/design strategy)
- 6. Design the strategic HRD measurement system (choose/design strategy)
- 7. Implement management by measurement (implement strategy)
Assignment #1: Purpose of the HRD Effort
- The Organization—what it does and its mission/purpose
- Organizational structure
- Purpose of the HRD Effort
Role of HRD
Linkage of HRD to mission
HRD competitive advantage?
Examples of HRD Effort tied to Mission
Mission
HRD Effort
- Customer service excellence
- Customer service training
- Performance mgt-customer satisfaction part of reward
- Career development-career path leading to management
Examples of HRD Effort tied to Mission
Mission
HRD Effort
- Providing quality lawn services
- Technical training on repairs and plant science
- Performance management tying quality of technical service to rewards
- Career pathing
Examples of HRD Effort tied to Mission
Mission
HRD Effort
- Provide fresh food to customers
- Do so profitably
- Partnership with co-workers
- Training on how to purchase and recognize fresh food
- Rewarding purchasing of quality fresh food at best price (piece of the action?)
- Skill development in applying partnership on the job
Examples of HRD Effort tied to Mission
Mission
HRD Effort
- Providing quality mental health services to children
- Attract, develop, and retain valuable people
- Training and skill development on dealing with emotionally disturbed children
- Skill development and training in recruiting, selection, and retention
