Discussion Board and Faith & Integration Replies

1. Read Luke 6:27-31, also known as the “Golden Rule.” Now consider the 3 major principles of total quality: Customer Focus, Participation and Teamwork, and Continuous Improvement and Learning. Write a short essay that explains possible ways in which a global operations manager could connect the Golden Rule concepts to the 3 major principles of total quality.

Luke 6:27-31, also known as the “Golden Rule”, can be closely related to the 3 major principles of total quality. First off, if we are going to be focused on the customer we must be willing to follow verse 29 as it says, “If someone strikes you on the cheek, turn him the other also. If someone takes your cloak, do not stop him from taking your tunic” (NIV). To be focused on the customer there must be an awareness that sometimes that customer will be the ones we need to turn the other cheek to and if they take our cloak we shouldn’t stop them from taking our tunic. While this may seem like a very hard thing to do and not good for business, it will set you apart and make people notice you are different. Consequently bringing in more loyal trusting customers which leads to a stronger business while also glorifying God. Participation and teamwork can be connected to verse 28 that says, “Bless those who cure you, pray for those who mistreat you” (NIV). If we are to come together as a business and participation we must be able to be at peace with our fellow employees even if they have caused issues for us in the past. This creates a solid base for teamwork and participation. Finally, continuous improvement and learning connects to verse 31 that says, “Do to others as you would have them do to you” (NIV). Do you expect the best from others and always have them be preforming at the highest level? Is it a benefit for you to have someone who is always improving and learning? Than be that person for someone else. Living by the Golden Rule is crucial in almost any aspect of business and specifically in the topic of the principles of total quality.

Citations

Holy Bible. (n.d.) New International Version