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INTERNSHIP AT AMERICAN REDCROSS

As I reflect upon myself as I wrote reflection paper at this time for past 8 weeks at American Red Cross, I am amazed at how much I have learned, grown, and developed as an individual and as a human services professional. Through the many different experiences of my internship, and subsequent reflections, I was able to develop important skills, gain a lot of knowledge, and developed dispositions that will help me in my personal and professional future. I also gained a lot of practice with regards to acting professionally by being respectful and punctual, by communicating well with clients and staff, and by being organized, efficient, and punctual in completing tasks and fulfilling responsibilities. I also gained a lot of important interpersonal and communication skills in my dealings with a variety of different fellow volunteers, American Red Cross employees, Interns community partners while participating in the weekly Blood drive event. One of my favorite things about this event was the diversity of people I got to work and deal with: people of all ages from different generations, different cultures, and different backgrounds. Other than this, I got opportunity to undergo a series of online and face to face training, as described briefly. Each training was followed by a graded quiz and I was awarded a certificate of completion after each training.

On the first day of Internship, I was given an Introduction by the Agency (American Red Cross) Director, She introduced me to other agency staff, showed me my office site, and gave me little tour of agency showing the agency office, kitchen and storage room (room housing stuff necessary for various agency activities and other office material. She then made me familiar with online American Red Cross website and asked me to complete a series of online and face to face training activities. She also told me about the various activities, events and programs which the agency organizes at certain time periods along such smoke alarm programs and some programs for kids. She provided me the link to website access to EDGE, the online American red cross portal which houses all the online trainings I had to undergo while being an intern. EDGE stands for Engagement, Development, Growth and Education. Each week I had to undergo a series of online trainings and occasionally face-to-face training.

During Week 1, I took the training on Basic food safety. The online Basic Food Safety 3.0 course instructs in English and Spanish on the topics of safe food preparation, handling and serving: foodborne illness, personal hygiene, handwashing, time & temperature, the food flow process, contamination and sanitation. At the end of training, I took a graded quiz and a certificate of completion was awarded to me. I also too social basics training, based on social philosophy, standards of practice and communication guidelines. The training helped me to get an overview of American red cross social engagement and learn some practical tips how to be a red crosser in the digital space.

During week 2, I took training on Introduction to affirmative action that teaches HR professionals and hiring managers the basics of the laws that govern the affirmative action regulation. The course ensures that the learner have basic knowledge of requirements, company benefit, and can significantly reduce the likelihood of discriminatory practices, by having employees who make thoughtful decisions with AA/EEO laws in mind.

During Week 3, I took training on Compliance and ethics FY 19. The Red Cross has traditionally demanded and received the highest ethical performance from its employees and volunteers. In an effort to maintain the high standard of conduct expected and deserved by the American public and to enable the organization to continue to offer its services, the American Red Cross operates under the Code of Business Ethics and Conduct outlined below. All employees and volunteers are required to sign the Code of Business Ethics and Conduct form certifying that, in delivering Red Cross services and in all other Red Cross activities, they shall be mindful of the following certain standards.

During Week 4, I took CAS 2.0 official damage assessments training. Public affairs essentials was the another training I took in week 4. It is a basic level, web-based course and provides a general overview for red cross volunteers and employers who may have contact with traditional media, or use social engagement sites such as twitter and face book.

During Week 5, I took the Advanced instructor fundamentals online training. This training helps prepare a current disaster basic instructor to become a certified disaster advanced instructor. Disaster Mental Health: Introduction was another online training I took in week 5.  It is a basic level, self-paced web-based course for presenting an overview of the services that Disaster Mental Health responders provide both on a local response and on a disaster relief operation and identifies the next steps to become a Disaster Mental Health volunteer. 

During Week 6, I took 2019 data privacy and information security information – gave detailed account of how to handle data privacy and security at red cross. It explained the responsibility of every employee to protect personal and confidential information and how and when to use appropriate data security measures. BIO05EHSOC058002 Ergonomics training during week 6, introduced principals and practice within occupational context.

During week 7, The advanced National Shelter system training in week focused on the technical readiness and operational tasks in the National shelter system (NSS). I also took training on Shelter Fundamentals during week 7. Shelter Fundamentals is a basic level course that introduces the guidelines and procedures for setting up, running and closing a shelter during a disaster. Referencing shelter checklists, participants will work on a case study that takes them through four of the six phases of the Sheltering Cycle: Opening, Organizing, Operating and Closing.

During week, 8, I took training on One red cross terminology (Humanitarian) which gave a detailed list of commonly used vocabulary for humanitarian services. Mission starter guide online training gave a detailed account of 5 lines of service to new employees. Ted talk-What makes us feel about work – this training shed very interesting facts about the work we do and why do we work? Work is not only about money, as contrary to conventional wisdom but neither is it joy. Most of us feel a sense of purpose when we think we progressed in our work and that’s how we thrive. I watched a video by behavioral scientist Dan Ariely showing two eye opening experiments that reveal our unexpected and nuanced attitudes towards meaning in our work.

Smoke Alarm Installation Campaign training was a face to face training. The Campaign is a nationwide effort to help prevent injury and saves lives by leading or participating on a team to help ensure install smoke alarms in homes across America. Working with local community partners and fire departments, Red Cross volunteer teams canvass at-risk neighborhoods and install life-saving smoke alarms.

Other than these online trainings, I actively took part at blood drive events being help at Holiday Inn, Hotel in Bowling Green each week. Not only that I worked along with other fellow volunteers and Interns, I myself donated blood which gave me great sense of satisfaction to be able to help mankind. My job during blood drive was to assist the paramedics and other staff. I also had to work at the front desk to greet the people coming for blood donations and to assist them with registration process. I would also follow up with people once they have donated the blood and to assist them with their future appointments.

In conclusion, I would say that the greatest way I have changed as a result of my internship at the American Red Cross has been the increase in self-confidence and professionalism I have gained. I was able to successfully face some personal and professional challenges, and I am quite proud of myself for overcoming them. I also feel great about all the positive feedback I received from my supervisor, as well as the fact that she seems to think that I have been able to over my weaknesses and improve my ability to self-validate myself and my work. Though there is always room for improvement, I believe I was successful in acting professionally and gaining important human services skills and knowledge. Thus, as a result of my internship at the American Red Cross for past 8 weeks, I feel much more accomplished as an individual and as a human services professional, and much more ready to face future internships as well as my future career.