Stress and Violence in the Workplace

Introduction

The following paper is presented to identify a new position that has been created for the mid size company Gotcha, Inc. Gotcha Inc, is a company contracted by the Transportation Security Administration to provide security screening services to airports throughout the United States. A discussion of the new position is presented and a delineation of the reasons this position is required is described in detail with discussion of necessary position elements. Accompanying this paper is a basic concept map that describes the task details. Legal considerations for the creation of this position are presented and compensation ranges provided.

Program Analyst Position

This position is being created to provide options for preventing, identifying, and resolving all types of conflict among Gotcha Inc. employees at all levels. Townend, 2007 contends that conflict is a reality of our daily lives and conflict is thus inevitable in a human workplace (Townend, 2007). This position will provide a resource for all Gotcha Inc. employees to utilize in an effort to reduce workplace conflict. The Program Analyst will primarily serve as a workplace conflict management subject matter expert. In this capacity, the incumbent will serve as a neutral party for interest based conversations among employees engaged in workplace conflicts. The incumbent will collaboratively work with all levels of management to institute programs and initiatives that will build improved communication into daily practices as well as improve competence in the workforce as it pertains to interpersonal conflict resolution. In order to accomplish this, conflict management instruction will be given throughout the year providing employees with tools and techniques to use that promote interpersonal communication. The incumbent will conduct workplace analysis based on collected data utilizing qualitative and quantitative methods and provide recommendations to senior management on the options available for the workforce to raise and resolve issues at all levels of the organization to include peer to peer and hierarchal. “Direct involvement in interpersonal conflicts at work has been shown to be associated with organizational well-being outcomes such as job satisfaction, organizational commitment and turnover intentions” (Frone, 2000). By managing workplace conflict and opening the avenues of communication among the workforce it is thought that the well-being of the organization will be improved thereby leading to organizational commitment and higher retention of the workforce. The incumbent of this position will be responsible for planning and coordinating workforce development programs that aim to improve communication and reduce conflict. The purpose of reducing workplace conflict is to provide the screening workforce an environment where they can focus on the screening of passengers thereby protecting the flying public and securing the homeland.

Legal Aspects