Employee Development and Performance

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Exhibit 7-1

Step in the The Training Process

Step 1: Assessing needs - We conduct a needs assessment to determine what training is necessary to improve performance.

Step 2: Selecting how to shape behavior We select a method of shaping employee behavior based on learning theories so that we can change employee behavior to improve performance. We will discuss this step in this chapter’s section “Learning and Shaping Behavior.”

Step 3: Designing training We design the training and development based on the needs assessment. We must determine which training methods we will use to shape employee behavior. We discuss this step in this chapter’s section “Design and Delivery of Training.”

Step 4: Delivering training Before we actually conduct the training and development, we must select the delivery method. We also discuss the delivery options in the section “Design and Delivery of Training.”

Step 5: Assessing training After we complete the training, our last step is to assess how effective the training was at developing the needed skills. We do this by determining our success at shaping behavior. We discuss this step in this chapter’s section “Assessing Training.”