Stakeholder Analysis and Communication Plan

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Skip to main content eTextbook: Contemporary Project Management
  • descriptionCover Page
  • descriptionTitle Page
  • descriptionCopyright Page
  • descriptionPrefacei
  • descriptionAcknowledgmentsxxv
  • descriptionAbout the Authorsxxviii
  • keyboard_arrow_rightPart 1. Organizing Projects1
    • keyboard_arrow_rightChapter 1. Introduction to Project Management3
      • description1-1. What Is a Project?4
      • description1-2. History of Project Management6
      • keyboard_arrow_right1-3. How Can Project Work Be Described?
        • description1-3a. Projects versus Operations7
        • description1-3b. Soft Skills and Hard Skills
        • description1-3c. Authority and Responsibility
        • description1-3d. Project Life Cycle8
      • keyboard_arrow_right1-4. Understanding Projects
        • description1-4a. Project Management Institute
        • description1-4b. Project Management Body of Knowledge (PMBOK®...11
        • description1-4c. The PMI Talent Triangle12
        • description1-4d. Selecting and Prioritizing Projects
        • description1-4e. Project Goals and Constraints15
        • description1-4f. Defining Project Success and Failure16
        • description1-4g. Using Microsoft Project to Help Plan and Mea...
        • description1-4h. Types of Projects17
        • description1-4i. Scalability of Project Tools
      • keyboard_arrow_right1-5. Project Roles18
        • description1-5a. Project Executive-Level Roles19
        • description1-5b. Project Management-Level Roles20
        • description1-5c. Project Associate-Level Roles
      • keyboard_arrow_right1-6. Overview of the Book
        • description1-6a. Part 1: Organizing and Initiating Projects21
        • descriptionPart 2: Leading Projects
        • description1-6b. Part 3: Planning Projects22
        • description1-6c. Part 4: Performing Projects
      • descriptionPMP/CAPM Study Ideas24
      • descriptionSummary
      • descriptionKey Terms Consistent with PMI Standards and Guides25
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions26
      • descriptionPMBOK® Guide Questions27
      • descriptionSection Content
      • descriptionSection Content28
      • descriptionSemester Project Instructions29
      • descriptionSection Content30
      • descriptionReferences31
    • keyboard_arrow_rightChapter 2. Project Selection and Prioritization33
      • keyboard_arrow_right2-1. Strategic Planning Process
        • description2-1a. Strategic Analysis34
        • description2-1b. Guiding Principles35
        • description2-1c. Strategic Objectives37
        • description2-1d. Flow-Down Objectives
      • keyboard_arrow_right2-2. Portfolio Management
        • description Portfolio Example 38
        • description2-2a. Portfolios39
        • description2-2b. Programs
        • description2-2c. Projects and Subprojects40
        • description2-2d. Assessing an Organization’s Ability to Perfo...
        • description2-2e. Identifying Potential Projects43
        • description2-2f. Using a Cost-Benefit Analysis Model to Selec...45
        • description2-2g. Using a Scoring Model to Select Projects46
        • description2-2h. Prioritizing Projects
        • description2-2i. Resourcing Projects49
      • keyboard_arrow_right2-3. Securing Projects50
        • description2-3a. Identify Potential Project Opportunities
        • description2-3b. Determine Which Opportunities to Pursue51
        • description2-3c. Prepare and Submit a Project Proposal
        • description2-3d. Negotiate to Secure the Project52
      • descriptionPMP/CAPM Study Ideas
      • descriptionSummary
      • descriptionKey Terms Consistent with PMI Standards and Guides53
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions
      • descriptionPMBOK® Guide Questions54
      • descriptionExercises55
      • descriptionSection Content
      • descriptionSection Content56
      • descriptionSemester Project Instructions57
      • descriptionSection Content58
      • descriptionReferences59
    • keyboard_arrow_rightChapter 3. Chartering Projects61
      • description3-1. What Is a Project Charter?63
      • description3-2. Why Is a Project Charter Used?64
      • description3-3. When Is a Charter Needed?
      • keyboard_arrow_right3-4. Typical Elements in a Project Charter65
        • description3-4a. Title
        • description3-4b. Scope Overview66
        • description3-4c. Business Case
        • description3-4d. Background
        • description3-4e. Milestone Schedule with Acceptance Criteria67
        • description3-4f. Risks, Assumptions, and Constraints68
        • description3-4g. Resource Estimates
        • description3-4h. Stakeholder List
        • description3-4i. Team Operating Principles70
        • description3-4j. Lessons Learned
        • description3-4k. Signatures and Commitment
      • keyboard_arrow_right3-5. Constructing a Project Charter
        • description3-5a. Scope Overview and Business Case Instruction...71
        • description3-5b. Background Instructions72
        • description3-5c. Milestone Schedule with Acceptance Criteria ...73
        • description3-5d. Risks, Assumptions, and Constraints Instruct...
        • description3-5e. Resources Needed Instructions
        • description3-5f. Stakeholder List Instructions76
        • description3-5g. Team Operating Principles Instructions
        • description3-5h. Lessons Learned Instructions78
        • description3-5i. Signatures and Commitment Instructions
      • description3-6. Ratifying the Project Charter79
      • keyboard_arrow_right3-7. Starting a Project Using Microsoft Project80
        • description3-7a. MS Project 2016 Introduction81
        • description3-7b. Setting up Your First Project82
        • description3-7c. Define Your Project83
        • description3-7d. Create a Milestone Schedule84
      • descriptionPMP/CAPM Study Ideas
      • descriptionSummary
      • descriptionKey Terms Consistent with PMI Standards and Guides89
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions
      • descriptionPMBOK® Guide Questions90
      • descriptionExercises91
      • descriptionSection Content92
      • descriptionSection Content93
      • descriptionSemester Project Instructions
      • descriptionSection Content94
      • descriptionReferences95
  • keyboard_arrow_downPart 2. Leading Projects100
    • keyboard_arrow_rightChapter 4. Organizational Capability: Structure, C...101
      • keyboard_arrow_right4-1. Types of Organizational Structures
        • description4-1a. Functional104
        • description4-1b. Projectized105
        • description4-1c. Matrix106
      • keyboard_arrow_right4-2. Organizational Culture and Its Impact on Proj...
        • description4-2a. Culture of the Parent Organization110
        • description4-2b. Project Cultural Norms
      • keyboard_arrow_right4-3. Project Life Cycles112
        • description4-3a. Define-Measure-Analyze-Improve-Control (DMAI...
        • description4-3b. Research and Development (R&D) Project Life ...113
        • description4-3c. Construction Project Life Cycle Model
        • description4-3d. Agile Project Life Cycle Model
      • keyboard_arrow_right4-4. Agile Project Management114
        • description4-4a. What Is Agile?
        • description4-4b. Why Use Agile?
        • description4-4c. What Is an Agile Mindset?115
        • description4-4d. What Are the Key Roles in Agile Projects?
        • description4-4e. How Do You Start an Agile Project?
        • description4-4f. How Do You Continue an Agile Project?116
        • description4-4g. What Is Needed for Agile to Be Successful?
      • keyboard_arrow_right4-5. Traditional Project Executive Roles
        • description4-5a. Steering Team117
        • description4-5b. Sponsor118
        • description4-5c. Customer120
        • description4-5d. Chief Projects Officer/Project Management Of...
      • keyboard_arrow_right4-6. Traditional Project Management Roles
        • description4-6a. Functional Manager122
        • description4-6b. Project Manager123
        • description4-6c. Facilitator125
      • keyboard_arrow_right4-7. Traditional Project Team Roles
        • description4-7a. Core Team Members
        • description4-7b. Subject Matter Experts
      • description4-8. Role Differences on Agile Projects127
      • descriptionPMP/CAPM Study Ideas
      • descriptionSummary
      • descriptionKey Terms Consistent with PMI Standards and Guides
      • descriptionChapter Review Questions129
      • descriptionDiscussion Questions
      • descriptionPMBOK® Guide Questions130
      • descriptionExercises
      • descriptionSection Content131
      • descriptionSection Content
      • descriptionSemester Project Instructions132
      • descriptionSection Content133
      • descriptionReferences135
    • keyboard_arrow_downChapter 5. Leading and Managing Project Teams137
      • keyboard_arrow_down5-1. Acquire Project Team
        • description5-1a. Preassignment of Project Team Members139
        • description5-1b. Negotiation for Project Team Members140
        • description5-1c. On-Boarding Project Team Members141
      • keyboard_arrow_down5-2. Develop Project Team
        • description5-2a. Stages of Project Team Development142
        • description5-2b. Characteristics of High-Performing Project T...145
        • description5-2c. Assessing Individual Member Capability148
        • description5-2d. Assessing Project Team Capability149
        • description5-2e. Building Individual and Project Team Capabil...151
        • description5-2f. Establishing Project Team Ground Rules154
      • keyboard_arrow_right5-3. Manage Project Team
        • description5-3a. Project Manager Power and Leadership158
        • description5-3b. Assessing Performance of Individuals and Pro...
        • description5-3c. Project Team Management Outcomes160
      • description5-4. Relationship Building Within the Core Team161
      • keyboard_arrow_right5-5. Managing Project Conflicts162
        • description5-5a. Sources of Project Conflict163
        • description5-5b. Conflict-Resolution Process and Styles164
        • description5-5c. Negotiation165
      • keyboard_arrow_right5-6. Communication Needs of Global and Virtual Tea...
        • description5-6a. Virtual Teams
        • description5-6b. Cultural Differences
        • description5-6c. Countries and Project Communication Preferen...167
      • descriptionSummary168
      • descriptionKey Terms from the PMBOK® Guide
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions169
      • descriptionPMBOK ® Guide Study Tips and Questions170
      • descriptionSection Content171
      • descriptionReferences172
      • descriptionSection Content174
    • keyboard_arrow_rightChapter 6. Stakeholder Analysis and Communication ...177
      • keyboard_arrow_right6-1. Identify Stakeholders179
        • description6-1a. Find Stakeholders180
        • description6-1b. Analyze Stakeholders181
        • description6-1c. Document Stakeholders184
      • keyboard_arrow_right6-2. Plan Stakeholder Engagement
        • description6-2a. Creating a Stakeholder Engagement Assessment...185
        • description6-2b. Planning to Build Relationships with Stakeho...186
      • description6.3. Manage Stakeholder Engagement188
      • description6-4. Monitor Stakeholder Engagement
      • keyboard_arrow_right6-5. Plan Communications Management
        • description6-5a. Purposes of a Project Communications Plan189
        • description6-5b. Communications Plan Considerations190
        • description6-5c. Communications Matrix192
        • description6-5d. Manage Project Knowledge193
      • keyboard_arrow_right6-6. Manage Communications
        • description6-6a. Determine Project Information Needs
        • description6-6b. Establish Information Retrieval and Distribu...194
        • description6-6c. Project Meeting Management195
        • description6-6d. Issues Management198
      • descriptionPMP/CAPM Study Ideas
      • descriptionSummary200
      • descriptionKey Terms Consistent with PMI Standards and Guides
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions201
      • descriptionPMBOK® Guide Questions202
      • descriptionSection Content
      • descriptionSection Content203
      • descriptionSemester Project Instructions204
      • descriptionSection Content205
      • descriptionReferences207
  • keyboard_arrow_rightPart 3. Planning Projects210
    • keyboard_arrow_rightChapter 7. Scope Planning211
      • description7-1. Plan Scope Management212
      • keyboard_arrow_right7-2. Collect Requirements213
        • description7-2a. Gather Stakeholder Input and Needs214
      • keyboard_arrow_right7-3. Define Scope
        • description7-3a. Reasons to Define Scope
        • description7-3b. How to Define Scope218
        • description7-3c. Defining Scope in Agile Projects219
      • keyboard_arrow_right7-4. Work Breakdown Structure (WBS)
        • description7-4a. What Is the WBS?221
        • description7-4b. Why Use a WBS?222
        • description7-4c. WBS Formats223
        • description7-4d. Work Packages225
        • description7-4e. How to Construct a WBS227
      • description7-5. Establish Change Control230
      • keyboard_arrow_right7-6. Using MS Project for Work Breakdown Structure...
        • description7-6a. Set Up a WBS in MS Project233
      • descriptionPMP/CAPM Study Ideas238
      • descriptionSummary
      • descriptionKey Terms Consistent with PMI Standards and Guides
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions240
      • descriptionPMBOK® Guide Tips and Questions241
      • descriptionExercises
      • descriptionSection Content
      • descriptionSection Content242
      • descriptionSemester Project Instructions
      • descriptionSection Content243
      • descriptionReferences244
    • keyboard_arrow_rightChapter 8. Scheduling Projects245
      • description8-1. Plan Schedule Management247
      • description8-2. Purposes of a Project Schedule
      • description8-3. Historical Development of Project Schedules248
      • description8-4. How Project Schedules Are Limited and Created249
      • description8-5. Define Activities250
      • keyboard_arrow_right8-6. Sequence Activities254
        • description8-6a. Leads and Lags255
        • description8-6b. Alternative Dependencies
      • keyboard_arrow_right8-7. Estimate Activity Duration256
        • description8-7a. Problems and Remedies in Duration Estimating257
        • description8-7b. Learning Curves259
      • keyboard_arrow_right8-8. Develop Project Schedules
        • description8-8a. Two-Pass Method260
        • description8-8b. Enumeration Method264
      • keyboard_arrow_right8-9. Uncertainty in Project Schedules
        • description8-9a. Program Evaluation and Review Technique265
        • description8-9b. Monte Carlo Simulation267
      • description8.10. Show the Project Schedule on a Gantt Chart
      • keyboard_arrow_right8-11. Using Microsoft Project for Critical Path Sc...269
        • description8-11a. Set up the Project Schedule270
        • description8-11b. Build the Network Diagram and Identify the ...271
      • descriptionPMP/CAPM Study Ideas276
      • descriptionSummary
      • descriptionKey Terms Consistent with PMI Standards and Guides277
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions278
      • descriptionExercises279
      • descriptionPMBOK® Guide Questions281
      • descriptionSemester Project Instructions283
      • descriptionReferences285
    • keyboard_arrow_rightChapter 9. Resourcing Projects287
      • keyboard_arrow_right9-1. Abilities Needed When Resourcing Projects
        • description9-1a. The Science and Art of Resourcing Projects
        • description9-1b. Considerations When Resourcing Projects289
        • description9-1c. Activity- versus Resource-Dominated Schedule...290
      • description9-2. Estimate Resource Needs
      • keyboard_arrow_right9-3. Plan Resource Management
        • description9-3a. Identify Potential Resources291
        • description9-3b. Determine Resource Availability294
        • description9-3c. Decide Timing Issues When Resourcing Project...295
      • keyboard_arrow_right9-4. Project Team Composition Issues
        • description9-4a. Cross-Functional Teams
        • description9-4b. Co-Located Teams
        • description9-4c. Virtual Teams296
        • description9-4d. Outsourcing
      • keyboard_arrow_right9-5. Assign a Resource to Each Activity297
        • description9-5a. Show Resource Responsibilities on RACI Chart
        • description9-5b. Show Resource Assignments on Gantt Chart
        • description9-5c. Summarize Resource Responsibilities by Time ...298
      • keyboard_arrow_right9-6. Dealing with Resource Overloads
        • description9-6a. Methods of Resolving Resource Overloads301
      • keyboard_arrow_right9-7. Compress the Project Schedule
        • description9-7a. Actions to Reduce the Critical Path304
        • description9-7b. Crashing305
        • description9-7c. Fast Tracking308
      • keyboard_arrow_right9-8. Alternative Scheduling Methods
        • description9-8a. Critical Chain Project Management (CCPM)310
        • description9-8b. Reverse Phase Schedules
        • description9-8c. Rolling Wave Planning
        • description9-8d. Agile Project Planning
        • description9-8e. Auto/Manual Scheduling311
      • keyboard_arrow_right9-9. Using MS Project for Resource Allocation
        • description9-9a. Step 1: Defining Resources312
        • description9-9b. Step 2: Set Up a Resource Calendar
        • description9-9c. Step 3: Assigning Resources314
        • description9-9d. Step 4: Finding Overallocated Resources316
        • description9-9e. Step 4: Dealing with Overallocations317
        • description9-9f. Crashing a Critical Path Activity318
      • descriptionPMP/CAPM Study Ideas
      • descriptionSummary320
      • descriptionKey Terms Consistent with PMI Standards and Guides
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions321
      • descriptionPMBOK?® Guide Questions322
      • descriptionExercises323
      • descriptionSection Content
      • descriptionSection Content325
      • descriptionSemester Project Instructions
      • descriptionSection Content326
      • descriptionReferences328
    • keyboard_arrow_rightChapter 10. Budgeting Projects329
      • description10-1. Plan Cost Management330
      • keyboard_arrow_right10-2. Estimate Cost331
        • description10-2a. Types of Cost332
        • description10-2b. Accuracy and Timing of Cost Estimates335
        • description10-2c. Methods of Estimating Costs336
        • description10-2d. Project Cost Estimating Issues339
      • keyboard_arrow_right10-3. Determine Budget
        • description10-3a. Aggregating Costs
        • description10-3b. Analyzing Reserve Needs343
        • description10-3c. Determining Cash Flow345
      • description10-4. Establishing Cost Control
      • keyboard_arrow_right10-5. Using MS Project for Project Budgets
        • description10-5a. Developing a Bottom-Up Project Budget Estim...346
        • description10-5b. Develop Summary Project Budget348
      • descriptionPMP/CAPM Study Ideas
      • descriptionSummary350
      • descriptionKey Terms Consistent with PMI Standards and Guides
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions351
      • descriptionPMBOK® Guide Questions
      • descriptionExercises352
      • descriptionSemester Project Instructions355
      • descriptionReferences357
    • keyboard_arrow_rightChapter 11. Project Risk Planning359
      • keyboard_arrow_right11-1. Plan Risk Management361
        • description11-1a. Roles and Responsibilities
        • description11-1b. Categories and Definitions363
      • keyboard_arrow_right11-2. Identify Risks
        • description11-2a. Information Gathering367
        • description11-2b. Reviews368
        • description11-2c. Understanding Relationships
        • description11-2d. Risk Register
      • keyboard_arrow_right11-3. Risk Analysis
        • description11-3a. Perform Qualitative Risk Analysis369
        • description11-3b. Perform Quantitative Risk Analysis373
        • description11-3c. Risk Register Updates
      • keyboard_arrow_right11-4. Plan Risk Responses
        • description11-4a. Strategies for Responding to Risks374
        • description11-4b. Risk Register Updates
      • descriptionPMP/CAPM Study Ideas378
      • descriptionSummary
      • descriptionKey Terms Consistent with PMI Standards and Guides
      • descriptionChapter Review Questions379
      • descriptionDiscussion Questions
      • descriptionPMBOK® Guide Questions380
      • descriptionExercises381
      • descriptionSection Content
      • descriptionSection Content382
      • descriptionSemester Project Instructions
      • descriptionSection Content383
      • descriptionReferences385
    • keyboard_arrow_rightChapter 12. Project Quality Planning and Project K...387
      • keyboard_arrow_right12-1. Development of Contemporary Quality Concepts
        • description12-1a. Quality Gurus389
        • description12-1b. Total Quality Management/Malcolm Baldrige390
        • description12-1c. ISO 9001:2008
        • description12-1d. Lean Six Sigma391
      • keyboard_arrow_right12-2. Core Project Quality Concepts393
        • description12-2a. Stakeholder Satisfaction394
        • description12-2b. Process Management395
        • description12-2c. Fact-Based Management397
        • description12-2d. Fact-Based Project Management Example399
        • description12-2e. Empowered Performance400
        • description12-2f. Summary of Core Concepts401
      • keyboard_arrow_right12-3. Plan Quality Management
        • description12-3a. Quality Policy402
        • description12-3b. Quality Management Plan Contents404
        • description12-3c. Quality Baseline
        • description12-3d. Process Improvement Plan
      • description12-4. Manage Quality405
      • keyboard_arrow_right12-5. Control Quality
        • description Monitor the Project Quality 407
      • description12-6. Cost of Quality
      • keyboard_arrow_right12-7. Develop Project Management Plan
        • description12-7a. Resolve Conflicts410
        • description12-7b. Establish Configuration Management
        • description12-7c. Apply Sanity Tests to All Project Plans
      • keyboard_arrow_right12-8. Kickoff Project411
        • description12-8a. Preconditions to Meeting Success
        • description12-8b. Meeting Activities412
      • description12-9. Baseline and Communicate Project Management ...
      • keyboard_arrow_right12-10. Using MS Project for Project Baselines
        • description12-10a. Baseline the Project Plan414
        • description12-10b. Create the First Time Baseline
        • description12-10c. Subsequent Baselines415
        • description12-10d. Viewing Baselines and Variances416
      • descriptionPMP/CAPM Study Ideas417
      • descriptionSummary
      • descriptionKey Terms Consistent with PMI Standards and Guides418
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions
      • descriptionPMBOK® Guide Questions419
      • descriptionExercises420
      • descriptionSection Content
      • descriptionSection Content
      • descriptionSemester Project Instructions421
      • descriptionSection Content422
      • descriptionReferences424
  • keyboard_arrow_rightPart 4. Performing Projects426
    • keyboard_arrow_rightChapter 13. Project Supply Chain Management427
      • keyboard_arrow_right13-1. Introduction to Project Supply Chain Managem...429
        • description13-1a. SCM Components430
        • description13-1b. SCM Factors
        • description13-1c. SCM Decisions431
        • description13-1d. Project Procurement Management Processes
      • keyboard_arrow_right13-2. Plan Procurement Management
        • description13-2a. Outputs of Planning
        • description13-2b. Make-or-Buy Decisions432
      • keyboard_arrow_right13-3. Conduct Procurements434
        • description13-3a. Sources for Potential Suppliers435
        • description13-3b. Approaches Used When Evaluating Prospective...436
        • description13-3c. Supplier Selection437
      • keyboard_arrow_right13-4. Contract Types439
        • description13-4a. Fixed-Price Contracts440
        • description13-4b. Cost-Reimbursable Contracts
        • description13-4c. Time and Material (T&M) Contracts441
      • description13-5. Control Procurements
      • keyboard_arrow_right13-6. Improving Project Supply Chains442
        • description13-6a. Project Partnering and Collaboration443
        • description13-6b. Third Parties
        • description13-6c. Lean Purchasing
        • description13-6d. Sourcing
        • description13-6e. Logistics448
        • descriptionInformation
      • descriptionPMP/CAPM Study Ideas
      • descriptionSummary449
      • descriptionKey Terms Consistent with PMI Standards and Guides
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions450
      • descriptionPMBOK® Guide Questions451
      • descriptionExercises
      • descriptionSection Content452
      • descriptionSection Content
      • descriptionSemester Project Instructions
      • descriptionSection Content453
      • descriptionReferences454
    • keyboard_arrow_rightChapter 14. Determining Project Progress and Resul...457
      • description14-1. Project Balanced Scorecard Approach
      • keyboard_arrow_right14-2. Internal Project Issues459
        • description14-2a. Direct and Manage Project Work460
        • description14-2b. Monitor and Control Project Work461
        • description14-2c. Monitoring Project Risk464
        • description14-2d. Implement Risk Responses465
        • description14-2e. Manage Communications466
        • description14-2f. Monitor Communications468
      • keyboard_arrow_right14-3. Customer Issues
        • description14-3a. Manage and Control Quality470
        • description14-3b. Control Scope476
      • keyboard_arrow_right14-4. Financial Issues
        • description14-4a. Control Resources
        • description14-4b. Control Schedule and Costs
        • description14-4c. Earned Value Management for Controlling Sch...477
      • keyboard_arrow_right14-5. Using MS Project to Monitor and Control Proj...
        • description14-5a. What Makes a Schedule Useful?481
        • description14-5b. How MS Project Recalculates the Schedule Ba...
        • description14-5c. Current and Future Impacts of Time and Cost...
        • description14-5d. Define the Performance Update Process482
        • description14-5e. Steps to Update the Project Schedule483
      • description14-6. Replanning If Necessary487
      • descriptionPMP/CAPM Study Ideas488
      • descriptionSummary
      • descriptionKey Terms Consistent with PMI Standards and Guides489
      • descriptionChapter Review Questions
      • descriptionDiscussion Questions490
      • descriptionPMBOK® Guide Questions491
      • descriptionExercises492
      • descriptionSection Content493
      • descriptionSection Content
      • descriptionSemester Project Instructions494
      • descriptionSection Content495
      • descriptionReferences497
    • keyboard_arrow_rightChapter 15. Finishing the Project and Realizing th...499
      • description15-1. Validate Scope501
      • keyboard_arrow_right15-2. Terminate Projects Early
        • description Mutual Agreements 502
      • keyboard_arrow_right15-3. Close Project
        • description15-3a. Write Transition Plan
        • description15-3b. Knowledge Management504
        • description15-3c. Create the Closeout Report509
      • keyboard_arrow_right15-4. Post-Project Activities
        • description15-4a. Reassign Workers
        • description15-4b. Celebrate Success and Reward Participants510
        • description15-4c. Provide Ongoing Support
        • description15-4d. Ensure Project Benefits Are Realized511
      • keyboard_arrow_right15-5. Using MS Project for Project Closure512
        • description15-5a. Creating Project Progress Reports512
        • description15-5b. Archiving Project Work513
      • descriptionPMP/CAPM Study Ideas515
      • descriptionSummary
      • descriptionKey Terms Consistent with PMI Standards and Guides
      • descriptionChapter Review Questions516
      • descriptionDiscussion Questions
      • descriptionPMBOK® Guide Questions517
      • descriptionExercise
      • descriptionSection Content
      • descriptionSection Content518
      • descriptionSemester Project Instructions
      • descriptionSection Content519
      • descriptionReferences521
  • descriptionAppendix A. PMP and CAPM Exam Prep Suggestions523
  • descriptionAppendix B. Agile Differences Covered527
  • descriptionAppendix C. Answers to Selected Exercises533
  • descriptionAppendix D. Project Deliverables538
  • descriptionAppendix E. Strengths Themes as Used in Project Ma...540
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