Role, Responsibility and General Duties of Supervisors / For WIZARD KIM

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Excellence in Supervision Essential Skills for the New Supervisor

Rick Conlow

CREDITS: Senior Editor: Debbie Woodbury Editor: Eileen Cohen Production Editor: Jill Zayszly Production Manager: Judy Petry Design: Nicole Phillips Cartoonist: Ralph Mapson

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means now known or to be invented, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system without written permission from the author or publisher, except for the brief inclusion of quotations in a review.

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Library of Congress Catalog Card Number 2001087418 Conlow, Rick Excellence in Supervision ISBN 1-56052-611-4

<i>Excellence in Supervision : Essential Skills for the New Supervisor</i>, edited by Debbie Woodbury, et al., Course Technology Crisp, 2001. ProQuest Ebook Central, http://ebookcentral.proquest.com/lib/apus/detail.action?docID=3116904. Created from apus on 2019-10-07 06:23:47.

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EXCELLENCE IN SUPERVISION

Learning Objectives For:

The objectives for Excellence in Supervision are listed below. They have been developed to guide you, the reader, to the core issues covered in this book.

THE OBJECTIVES OF THIS BOOK ARE:

1) To describe the new roles and responsibilities that accompany a promotion to supervisor

2) To explain the principles and processes of performance management

3) To provide guidelines for communicating effectively with employees, peers, and managers

4) To explore how effective coaching skills can lead to increased employee satisfaction and productivity

5) To provide supervisors with strategies for dealing with organizational change

ASSESSING YOUR PROGRESS

In addition to the learning objectives, Crisp Learning has developed an assessment that covers the fundamental information presented in this book. A 25-item, multiple-choice and true-false questionnaire allows the reader to evaluate his or her comprehension of the subject matter. To learn how to obtain a copy of this assessment, please call 1–800–442–7477 and ask to speak with a Customer Service Representative.

Assessments should not be used in any employee selection process.