costumer evaluation service homework

Try to use specific examples in your writing, if possible. For example, one of the best companies I worked for in my life was General Instrument in San Diego. They manufactured satellite dishes. I worked there for one summer and three more months after that when I was a student at San Diego State University. I worked in customer support. One customer called about six times on an issue she had with her satellite dish. She lived in a remote mountain community about 60 miles from the nearest town. GI paid for two technicians to go to her house and they stayed for about four hours until they solved the problem. One of the managers of the company got arrested for a DUI. His entire job involved driving since he was a district manager. GI helped him out by giving him an inside sales job for six months until he got his license back. It worked out well for the company since this employee ended up setting several major sales milestones at this job. I just liked how they were loyal to their employees and inturn employees were loyal to them. -------------------------------------------------------------------------------------------- Conversely, a student in this class last year worked for Comcast. Comcast constantly raises rates and does not provide very good customer service. One customer called into customer support and the student in my class answered the call. This customer had very poor internet band width and several other major problems with internet, e-mail, and cable. The worst part was he was a huge Penn State fan and two weeks in a row he was unable to watch Penn State football. The student was advised to "upsell" the customer. In other words, try to increase the services he buys from Comcast. Now I don't know about you, but if I had awful service and products from a company, I would try to get less of what they offered and not more. She also said that technicians who were troubleshooting problems over the phone only were given so many minutes to solve the problem. If it wasn't solved after so many minutes, they would have to end the call. -------------------------------------------------------------------------------------------- One student in this class worked for a very good law firm in Greensburg. She said that the husband and wife owners of the firm were kind to the employees, but they also expected employees to go the extra mile with their clients. The student worked as a receptionist and one day a husband and wife came in very angry about some real estate transaction that did not go as expected. Instead of just saying, "The attorney will be with you in a few minutes" she ended up talking to this couple for about five minutes to try to calm them down. Employees were encouraged to do that. She said that the attorneys would come in at night, weekends, etc, to help their clients. As a result, they had very loyal clients. Also, she said if an attorney was out of the office and a client called, they tried to return the call in an hour. It's very rare that you see that sort of service these days. ------------------------------------------------------------------------------------------ I am the Chair of the Cultural Programming Committee at WCCC. For two years in a row we had Dr. Cryil Wecht come to speak. Both times he filled Commissioners Hall. In the newspaper and sometimes on TV he is portrayed as egotistic, money hungry, and difficult to work with. He does bring in quite a bit of business to his Wecht and Associates firm in Pittsburgh. He does autopsies, is in charge of the Wecht Institute at Duquesne University, and is often on TV. The interesting part about this, though, is that they really do have a smaller operation. His wife works with him and so does his secretary, Flo. Both times I worked with him, I had to call his office. Sometimes he would answer the phone. No wonder his firm does such good business, because he has a few people he trusts to keep track of what he is doing. It also surprised me that when he came to speak he drove his own car and carted in the books that he would sell and sign afterwards. I know Dr. Wecht and Allegheny County DA Zappala do not get along. However, all of my dealings were positive. Their customer service seemed to be very good. Hope these examples are helpful.