Revised Start up Business

Recommendation 1: Culture

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Build the department of culture development:

Respect and celebrate festivals in different cultures

Solve the potential conflicts of mixing cultures

Train the managers to pay attention on diverse and inclusive cultures

Estimated Cost: 10K

Fee for celebrating: 5K

Potential conflicts solution: 3K

Training fee: 2K

Estimated Revenue: 12K

Revenue from reducing employees’ turnover: 5K

Revenue from reducing new employees’ training fee: 5K

Revenue from innovative employees: 2K

ROI = (12K - 10K)/10K = 20%

Recommendation 1: Balanced Scorecard

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Performance Metric	Metric Weighting	Performance Range		Your Performance	Metric Score	Balanced Score
		Worst Case	Best Case
Financial Goals: Increase revenue & productivity	20%	60%	90%	80%	67%	13.4%
Customer Goals: Customer satisfaction	10%	50%	85%	70%	57%	5.7%
Internal Process Goals: Operational quality	30%	30%	85%	75%	82%	24.6%
Learning & Growth Goals: Reduce turnover & training	40%	30%	90%	85%	92%	36.8%
Total	100%	N/A	N/A	N/A	N/A	80.5%