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Department X (DEPARTMENT X)

Quality Management (QM)

Project Quality Planning

Department X (DEPARTMENT X)

Quality Management (QM)

Project Quality Planning (PQP)

Attachment A

Project Quality Planning (PQP)

Project Name: Project XYZProject (XYZ)

Department: Department X (DEPARTMENT X) / Department Y

Focus Area: Osborne Area, City of City ABC, MI.

Product-Process: 100 Home Weatherization Pilot

Prepared By:

Project Quality Plan Version Control

Version	Date	Author	Change Description
00	5/10/10	J. Doe/Vic Doe	Initial Plan
01	5/25/10	J. Doe/S. Smith	Final Plan
02	8/02/10	V. Doe	Update XYZ Field Checklist
03	8/04/10	V. Doe/J. Doe	Update XYZ Field Checklist removing material inspection and before and after pictures for meter move out, update change description for version 2.0 from ‘Field Checklist’ to ‘Audit Checklist’, remove U-SNAP-BAC from section 6 and section 3 ‘project deliverables’ to reflect current scope, and update section 2.4 quality control to be consistent with section 4.

TABLE OF CONTENTS

1 PROJECT QUALITY PLAN PURPOSE 3

2 QUALITY MANAGEMENT METHOD 4

2.1 Quality Plan Processes 4

2.2 Project Overview 4

2.3 Quality Standards 5

2.4 Quality Tools 5

2.5 Quality Lead ’s Responsibilities 6

3 PROJECT QUALITY CONTROL 6

3 .1 Project Deliverables 6

4 PROJECT AUDITS & QUALITY REVIEWS 9

5 MANAGEMENT ESCALATION PLAN 9

6 QUALITY Team ROLES & RESPONSIBILITIES 9

7 QUALITY PLAN AUDIT LOG 10

8 QUALITY PLAN APPROVALS 11

9 APPENDICES 11

PROJECT QUALITY PLAN PURPOSE

The purpose of this project quality plan is to ensure measures are in place to verify compliance with state, local building codes, support/pilot agency, and Company XYZ process workflow and technical requirements as applicable to the ‘Project XYZProject – Osborn 100 Home Pilot.’ This pilot project is a joint effort between the City of City ABC (CoD), Department Y and Department X (DEPARTMENT X) department of XYZ/Company ABC, providing consulting project management services..

This project quality plan will be verified by an independent audit and field inspection performance elements to ensure the following:

1. Assistance is provided only to qualified residents

2. Pre-audit inspection/testing is completed

3. Only approved contractors perform the work

4. Contractors provide itemized materials/labor cost invoicing

5. Contractor work is consistent with pre-audit/testing results

6. Unauthorized work is not performed

7. Post-audit inspection/testing is completed

8. Resident acceptance is obtained

9. Resident energy education training occurs

10. AMI electric meter installations and gas meter relocation to home exteriors occur

11. Gas mains surveyed and repaired

12. Gas service lines surveyed and repaired

13. Meter move-outs completed

14. Homeowner Paperwork complete

a. Ownership Deed

(One of the following if above deed not present)

Purchase papers, Quick Claim Deed, Mortgage Coupon or Payment Coupon

15. Renter Paperwork complete

a. Rental agreement/lease

b. Rent receipt

16. Aid Paperwork complete (Home Heating Credit, SER from MDHS, THAW )

QUALITY MANAGEMENT METHOD

Due to the low complexity level and low risk nature of this project, the quality plan will employ two common methods that are simplistic in nature as the quality management methods for this project. The quality methods employed will be administrative compliance audit reviews of the completed documentation required by the identified standards and in-process field inspections of identified activities. The methods employed will both use checklists to document results. The completed audits and filed inspections will be recorded and logged.

Quality Plan Processes

· Quality Assurance

Quality assurance activities focus on the processes being used to manage and deliver the solution to evaluate overall project performance on a regular basis. Quality assurance is a method to ensure the project will satisfy the quality standards and will define and record quality reviews, test performance, and customer acceptance.

· Quality Control

Quality control activities are performed continually in-process to verify that project management and project deliverables are of high quality and meet quality standards. Quality control also helps uncover causes of unsatisfactory results and establish lessons learned to avoid similar issues in this and other projects.

· Project Deliverables and Processes Acceptance Criteria

Project team members and key stakeholders agree at the project planning stage on formal project processes and major deliverable acceptance criteria that will be used to evaluate final deliverable results before the results are formally approved.

Project Overview

Company XYZ, the City of City ABC and their partners are implementing a plan to apply a comprehensive package of energy assistance measures to a large contiguous block of mixed income homes. The impacts on energy affordability and neighborhood quality will be measured and this program may be duplicated in other areas of the city and/or state if successful.

113 homes identified by the City of City ABC in the Osborn neighborhood have been chosen for implementation of these energy assistance measures, at no cost to the homeowners (reference Attachment A for a complete list of home addresses). A Home Energy Audit will be performed on each home in the project which will fully determine the scope of weatherization work required for each home to successfully pass this audit (reference Attachment B for the results of the Home Energy Audits). Gas lines in this neighborhood will also be surveyed to identify and repair any gas leaks.

Gas meters will be replaced with new gas meters and gas meters in the basements will be moved outside. Residents will receive energy conservation training and related energy bill payment assistance training.

Advanced Metering Infrastructure (AMI) modules will be installed on the gas meters. All electric meters will also be replaced by the new AMI meters.

Home roofs will be repaired or replaced as necessary. Baseline customer energy usage data will be collected and trended in 2010 and 2011. For more details see project work scope document.

Quality Standards

State of ABC Technical Weatherization Policies

City of City ABC Human Services Application and Evaluation Forms

City of City ABC Audit Documents

NEAT audit for homes requiring furnace replacement

Approved Material/Labor Cost Schedules

Use of Approved Contractors

Quality Tools

· QUALITY ASSURANCE ACTIVITY

XYZ Quality Assurance Audit Checklist will be used for administrative compliance audits of final resident package that includes the following information:

a. CoD/WARM Resident Application/Approval Forms

· DHS Central Intake Form

· DHS Weatherization Assistance Application Form

· DHS Insulation Agreement Form

· DHS Receipt Home Weatherization Complaint/Appeal Procedure Form

b. CoD/WARM home pre-audit/inspection/testing forms

c. CoD/WARM home post- audit/inspection/testing forms

d. Contractor Invoicing forms

e. Contractor Work Order Forms

f. CoD/WARM home post- audit/inspection/testing forms

g. CoD identification and delivery of additional family services

XYZ Quality Assurance Audit verification of project analysis completion and activities as described in table 3.1

· QUALITY CONTROL ACTIVITY

XYZ Quality Control field inspection checklist will be utilized for independent in-process activities:

10% (~ 10 homes) will be in field process inspected for each category listed:

· Pre-audit inspection/testing

· Contractor in-process work inspection

· Post-audit inspection/testing

· JOINT QUALITY ASSURANCE/CONTROL ACTIVITY

XYZ inspection checklist will be utilized for:

· AMI installation verification

· Gas meter relocation verification

· Corrective Action Request System

CARs will be generated for project deficiencies identified and recommended improvements. This will allow evaluation, corrective action, capture of lessons learned for the pilot.

Quality Lead Responsibilities

Bill Doe will be the overall project Quality Consultant for the project. This will be a part-time role. Bill will provide guidance to the project team for quality plan development and implementation of identified quality methods/processes. Anyone can identify quality related deficiencies applicable to this project. Robert Doe is responsible for the overall quality of construction activities. Notification of quality related deficiencies to Bill, the Project Construction Manager and the Project Manager are mandatory.

PROJECT QUALITY CONTROL

Project Deliverables

Milestone

Deliverable

Baseline Data

· CoD of Human Services and Company XYZ will interview each family and collect data to measure income level, arrears status, actual 2009 energy consumption, actual aid received in 2009, family size, number of children, and a baseline assessment of each home’s energy efficiency.

Measurement criteria:

Spreadsheet developed to include data for the identified information and ensure baseline data capture for each family and future comparison to 2010 and 2011 energy usage.

Weatherization

· Following a rigorous energy audit, each home will undergo a full weatherization to address any energy savings opportunities noted during the audit. The pilot will leverage the CoD’s existing home inspection methodology and will conduct a post weatherization audit to measure the physical improvement of each home.

Measurement criteria:

Customer energy usage data will be collected and trended for 12 months after project final completion date to evaluate achievement of 20%-30% savings.

Training

· Each family will be incented to attend a conservation/weatherization/maintenance training forum hosted by WARM and THAW. The forum combines presentations, take home materials, and hands-on displays to teach families how to maximize the efficiency of their newly weatherized homes.

Measurement criteria:

A comparison of homes weatherized and residents completing the training will be evaluated. A percentage derivative will be developed and monitored between trained households and non-trained households and compared to the energy data collected in the baseline deliverable.

Project Management Plan

· Defined processes required to ensure that all parts of the project, from initiation to final project close-out, are fully integrated to complete the project successfully.

Measurement criteria:

Project Management Plan is approved by May 27, 2010

Scope Management Plan

· Directs the DEPARTMENT X Project team as to how the project scope will be defined, documented, verified, managed and controlled for the duration of the project.

Measurement criteria:

Scope Management Plan is approved by May 27, 2010

Project Work Scope Document

· Written description of the work to be performed during the project and includes a milestone schedule, cost estimate and a list of deliverables.

Measurement criteria:

Project Work Scope Document is approved by May 27, 2010

Procurement Plan

· Description of items and services to be procured for the project.

Measurement criteria:

Procurement Plan is approved by May 27, 2010

Communication Plan

· Description of how the Project team will communicate project-related information to project stakeholders.

Measurement criteria:

Communication Plan is approved by May 27, 2010

Risk Management Plan

· Description of the process for identifying and managing risks throughout the life of the project.

Measurement criteria:

Risk Management Plan is approved by May 27, 2010

Project Schedule

· Defined schedule of project home weatherizations

Measurement criteria:

· Base Line Schedule is approved by 30, 2010

· Weekly Schedule Performance Indicator (SPI) is equal or more than 0.9

· Project Substantial Competition date is August 13, 2010

· Project final Completion date is September 13, 2010.

Quality Management Plan

· Description of how the project team will implement the project quality policy.

Measurement criteria:

Quality Management Plan is approved by May 27, 2010

Owner/Resident Qualification

· Completed CoD DHS Central Intake Form

· Completed application for weatherization assistance

· Qualified as low or non-low income project status

Measurement criteria:

Audit results

Approved Weatherization Contractor

· Contractor Certification by CoD

· PO established with contractor

Measurement criteria:

Audit results

Approved Audit Contractor

· Defined list of project audit inspectors (Thaw, Warm, etc.)

Measurement criteria:

Audit results

Approved Materials/Cost List

· Defined list of approved Materials/costs to be used for weatherization activities

Pre-Inspection Audit

· Residence is qualified for weatherization

· Completed audit of residence prior to any weatherization activity

· Audit conducted by approved audit agency

· Audit identifies residence weatherization needs and obtains client and auditor/inspector signatures

· Photos of pre-existing conditions obtained

Measurement criteria:

Audit results

Contractor In-Process Work

· Completed work order for weatherization activity

· Bill of materials/invoice for activity

· Work completed by approved contractor agency

· Scope additions identified are approved prior to performance

Measurement criteria:

Audit results

Post-Inspection Audit

· Completed work matches pre-audit

· Client sign-off concurrence for weatherization completion obtained

Measurement criteria:

Audit results

Resident Energy Education

· Documented attendance for THAW energy education seminar

Measurement criteria:

Audit results

Realized Savings

· Scheduled follow-up with clients 2nd quarter 2011 for review of projected energy bill savings to verify 20-25% savings.

Measurement criteria:

Audit results

PROJECT AUDITS & QUALITY REVIEWS

Project Audits will be performed as listed below;

· 10 % Pre-Inspection.

· 10% In-Process

· 10% Post inspection

· 100% audit review of completed home package documentation.

MANAGEMENT ESCALATION PLAN

Escalation Level

Management Title

Name

1

Project Manager

Vic Doe

2

Project Customer

Mike Doe

3

Steering Committee Chairman

Bob Doe

QUALITY Team ROLES & RESPONSIBILITIES

Project Team Role

QA Responsibilities

QC Responsibilities

City of City ABC Inspectors (low income)

· Resident Application and Approval

· Pre-audit inspection & testing

· Post-audit inspection & testing

WARM Inspectors (non-low income)

· Resident Application and Approval

· Pre-audit inspection & testing

· Post-audit inspection & testing

THAW

· Resident energy education training

XYZ Field Inspector

· Pre-audit field inspection

· Contractor in-process work inspection

· Post-audit field inspection

· AMI meter installation verification

· Gas meter move-outs verification

XYZ DEPARTMENT X QM Auditor

(Independent of team auditing or inspection)

· Compliance audit resident package reviews

QUALITY PLAN AUDIT LOG

Quality Review Date

Activity Reviewed

Issue/CAR #

Resolution

QUALITY PLAN APPROVALS

Prepared By: Date:

Project Controls, Ahmed Awad

Reviewed By: Date:

Project Manager, Victor Doe

Approved By: Date:

Project Client, Mike Doe

=

APPENDICES

XYZ Audit Checklist – Attachment “A”

XYZ Field Inspection Checklist – Attachment “B”

XYZ AUDIT CHECKLIST

Address:

Audit Agency:

Surveillance Report No.

XYZ-XYZ-

Client:

Type of Audit:

Pre In-Process Post

XYZ Auditor:

ITEM

NO.

ITEM CHECKED

A/R/NA

INSPECTION REMARKS/

1

Assistance is provided only to qualified residents

2

Pre-audit inspection/testing is completed

3

Only approved contractors perform the work

4

Contractors provide itemized materials/labor cost invoicing

5

Contractor work is consistent with pre-audit/testing results

6

Unauthorized work is not performed

7

Post-audit inspection/testing is completed

8

Resident acceptance is obtained

9

Resident energy education training occurs

10

AMI electric meter installations and gas meter relocation to home exteriors occur

11

Gas mains surveyed and repaired

12

Gas service lines surveyed and repaired

13

Meter move-outs completed

14

Homeowner Paperwork complete

· Ownership Deed

(One of the following if above deed not present)

· Purchase papers, Quick Claim Deed, Mortgage Coupon or Payment Coupon

15

Renter Paperwork complete

· Rental agreement/lease

· Rent receipt

16

Aid Paperwork complete (Home Heating Credit, SER from MDHS, THAW )

Legend: A = Accept, R = Reject, NA = Not Applicable

Comments

XYZ Quality Auditor Signature

Date

XYZ FIELD CHECKLIST

XYZ Field Inspection

Address:

Inspection Agency:

CoD WARM Other _______________

Surveillance Report No.

XYZ-XYZ-

Client:

Type of Inspection:

Pre In-Process Post

XYZ Inspector:

Assigned Case Manager:

Contractor:

Resident Classification:

LI NLI

Completion Date:

ITEM

NO.

ITEM CHECKED

A/R/NA

INSPECTION REMARKS/

WEATHERIZATION

1

Verify with Energy Auditor that the contracted analysis has been performed( Refer to WARM contract)

2

Verify and review energy audit results and summary report with payback analysis

3

Approve items to be performed by contractor

4

Perform safety inspection during the weatherization work (random throughout duration of project)

5

Inspect contractor work upon completion

6

Verify the contracted work was performed in its entirety and that the customer is satisfied.

7

Verify and review post audit results.

8

Review invoice for weatherization contractor and approve

METER MOVE OUT AND AMI INSTALLATION

9

Inspect inside and outside installation and verify that it performed within the guidelines of Department Y’s D&T Sys Manual

10

Inspect and verify that restoration has been completed and customer is satisfied

11

Verify that AMI gas and electric installation has been completed and gas meter has been programmed

Legend: A = Accept, R = Reject, NA = Not Applicable

Comments

XYZ Quality Inspector Signature

Date

Procedure No: SWI 16-400-000-0033 Company XYZ Internal Document Revision : 0

Verify Current Version Prior To Use - Page 1 of 1

Uncontrolled When Printed

Procedure No: SWI 16-400-000-0033 Company XYZ Internal Document Revision : 0

Verify Current Version Prior To Use - Page 13 of 13

Uncontrolled When Printed

Milestone	Deliverable
Baseline Data	· CoD of Human Services and Company XYZ will interview each family and collect data to measure income level, arrears status, actual 2009 energy consumption, actual aid received in 2009, family size, number of children, and a baseline assessment of each home’s energy efficiency. Measurement criteria: Spreadsheet developed to include data for the identified information and ensure baseline data capture for each family and future comparison to 2010 and 2011 energy usage.
Weatherization	· Following a rigorous energy audit, each home will undergo a full weatherization to address any energy savings opportunities noted during the audit. The pilot will leverage the CoD’s existing home inspection methodology and will conduct a post weatherization audit to measure the physical improvement of each home. Measurement criteria: Customer energy usage data will be collected and trended for 12 months after project final completion date to evaluate achievement of 20%-30% savings.
Training	· Each family will be incented to attend a conservation/weatherization/maintenance training forum hosted by WARM and THAW. The forum combines presentations, take home materials, and hands-on displays to teach families how to maximize the efficiency of their newly weatherized homes. Measurement criteria: A comparison of homes weatherized and residents completing the training will be evaluated. A percentage derivative will be developed and monitored between trained households and non-trained households and compared to the energy data collected in the baseline deliverable.
Project Management Plan	· Defined processes required to ensure that all parts of the project, from initiation to final project close-out, are fully integrated to complete the project successfully. Measurement criteria: Project Management Plan is approved by May 27, 2010
Scope Management Plan	· Directs the DEPARTMENT X Project team as to how the project scope will be defined, documented, verified, managed and controlled for the duration of the project. Measurement criteria: Scope Management Plan is approved by May 27, 2010
Project Work Scope Document	· Written description of the work to be performed during the project and includes a milestone schedule, cost estimate and a list of deliverables. Measurement criteria: Project Work Scope Document is approved by May 27, 2010
Procurement Plan	· Description of items and services to be procured for the project. Measurement criteria: Procurement Plan is approved by May 27, 2010
Communication Plan	· Description of how the Project team will communicate project-related information to project stakeholders. Measurement criteria: Communication Plan is approved by May 27, 2010
Risk Management Plan	· Description of the process for identifying and managing risks throughout the life of the project. Measurement criteria: Risk Management Plan is approved by May 27, 2010
Project Schedule	· Defined schedule of project home weatherizations Measurement criteria: · Base Line Schedule is approved by 30, 2010 · Weekly Schedule Performance Indicator (SPI) is equal or more than 0.9 · Project Substantial Competition date is August 13, 2010 · Project final Completion date is September 13, 2010.
Quality Management Plan	· Description of how the project team will implement the project quality policy. Measurement criteria: Quality Management Plan is approved by May 27, 2010
Owner/Resident Qualification	· Completed CoD DHS Central Intake Form · Completed application for weatherization assistance · Qualified as low or non-low income project status Measurement criteria: Audit results
Approved Weatherization Contractor	· Contractor Certification by CoD · PO established with contractor Measurement criteria: Audit results
Approved Audit Contractor	· Defined list of project audit inspectors (Thaw, Warm, etc.) Measurement criteria: Audit results
Approved Materials/Cost List	· Defined list of approved Materials/costs to be used for weatherization activities
Pre-Inspection Audit	· Residence is qualified for weatherization · Completed audit of residence prior to any weatherization activity · Audit conducted by approved audit agency · Audit identifies residence weatherization needs and obtains client and auditor/inspector signatures · Photos of pre-existing conditions obtained Measurement criteria: Audit results
Contractor In-Process Work	· Completed work order for weatherization activity · Bill of materials/invoice for activity · Work completed by approved contractor agency · Scope additions identified are approved prior to performance Measurement criteria: Audit results
Post-Inspection Audit	· Completed work matches pre-audit · Client sign-off concurrence for weatherization completion obtained Measurement criteria: Audit results
Resident Energy Education	· Documented attendance for THAW energy education seminar Measurement criteria: Audit results
Realized Savings	· Scheduled follow-up with clients 2nd quarter 2011 for review of projected energy bill savings to verify 20-25% savings. Measurement criteria: Audit results

Escalation Level	Management Title	Name
1	Project Manager	Vic Doe
2	Project Customer	Mike Doe
3	Steering Committee Chairman	Bob Doe

Project Team Role	QA Responsibilities	QC Responsibilities
City of City ABC Inspectors (low income)		· Resident Application and Approval · Pre-audit inspection & testing · Post-audit inspection & testing
WARM Inspectors (non-low income)		· Resident Application and Approval · Pre-audit inspection & testing · Post-audit inspection & testing
THAW		· Resident energy education training
XYZ Field Inspector		· Pre-audit field inspection · Contractor in-process work inspection · Post-audit field inspection · AMI meter installation verification · Gas meter move-outs verification
XYZ DEPARTMENT X QM Auditor (Independent of team auditing or inspection)	· Compliance audit resident package reviews

Quality Review Date	Activity Reviewed	Issue/CAR #	Resolution

XYZ AUDIT CHECKLIST
Address:	Audit Agency:	Surveillance Report No. XYZ-XYZ-
Client:	Type of Audit: Pre In-Process Post	XYZ Auditor:
ITEM NO.	ITEM CHECKED	A/R/NA	INSPECTION REMARKS/
1	Assistance is provided only to qualified residents
2	Pre-audit inspection/testing is completed
3	Only approved contractors perform the work
4	Contractors provide itemized materials/labor cost invoicing
5	Contractor work is consistent with pre-audit/testing results
6	Unauthorized work is not performed
7	Post-audit inspection/testing is completed
8	Resident acceptance is obtained
9	Resident energy education training occurs
10	AMI electric meter installations and gas meter relocation to home exteriors occur
11	Gas mains surveyed and repaired
12	Gas service lines surveyed and repaired
13	Meter move-outs completed
14	Homeowner Paperwork complete · Ownership Deed (One of the following if above deed not present) · Purchase papers, Quick Claim Deed, Mortgage Coupon or Payment Coupon
15	Renter Paperwork complete · Rental agreement/lease · Rent receipt
16	Aid Paperwork complete (Home Heating Credit, SER from MDHS, THAW )
Legend: A = Accept, R = Reject, NA = Not Applicable
Comments
XYZ Quality Auditor Signature	Date

XYZ FIELD CHECKLIST XYZ Field Inspection
Address:	Inspection Agency: CoD WARM Other _______________	Surveillance Report No. XYZ-XYZ-
Client:	Type of Inspection: Pre In-Process Post	XYZ Inspector:
Assigned Case Manager:	Contractor:	Resident Classification: LI NLI	Completion Date:
ITEM NO.	ITEM CHECKED	A/R/NA	INSPECTION REMARKS/
	WEATHERIZATION
1	Verify with Energy Auditor that the contracted analysis has been performed( Refer to WARM contract)
2	Verify and review energy audit results and summary report with payback analysis
3	Approve items to be performed by contractor
4	Perform safety inspection during the weatherization work (random throughout duration of project)
5	Inspect contractor work upon completion
6	Verify the contracted work was performed in its entirety and that the customer is satisfied.
7	Verify and review post audit results.
8	Review invoice for weatherization contractor and approve
	METER MOVE OUT AND AMI INSTALLATION
9	Inspect inside and outside installation and verify that it performed within the guidelines of Department Y’s D&T Sys Manual
10	Inspect and verify that restoration has been completed and customer is satisfied
11	Verify that AMI gas and electric installation has been completed and gas meter has been programmed
Legend: A = Accept, R = Reject, NA = Not Applicable
Comments
XYZ Quality Inspector Signature	Date