WK 3 Com
Thomas1122
Example1.COM6303.E1HBRCaseStudy.pptx
Johnson
29 September, 2023
COMM 6303.E1
Communication for results in Organization
HBR CASE STUDY
CONTENT INDEX
What is identity?
Identify the issues or problems
Solutions
Application to the workplace
Reference
IDENTITY DIFFERENCES AND AGING IN ORGANIZATIONS
What is identity?
Identity is our self-concept; it includes our distinctive characteristics, such as age, gender, cultural background, beliefs, and political views (Eisenberg et al., 2017, p.197).
Our identity can affect our behaviors and performance in the workplace.
Organizations exert a dominant influence on employee’s identities (Eisenberg et al., 2017, p. 199).
Identity regulation in the organization
Organizations use identity regulations to define employees, such as curtailing leadership by position, describing motivation that drives employees, promoting specific morals and values, and reinforcing hierarchical dynamics (Eisenberg et al., 2017, p.200-201).
Identify the issues
Identity types
Organizations have various identity types due to organizational influence, including self-doubter, struggler, surfer, storyteller, strategist, stencil, and soldier. These identities are manifested as products of corporate efforts to regulate members (Eisenberg et al., p.201-210).
Identify the issues
Demographic transformation
Aging is taking place in the organization globally (Irving, 2018). Organizations use discourses of aging to create stencil identity, producing a negative narrative of decline and loss (Eisenberg et al., p.208). Older workers find themselves discriminated against and marginalized.
Identify the issues
Solutions
Communicating identity differences
Being conscious of your own words, behavior, and attitudes
Note your own social identity (self-concept), assumptions, and stereotypes in your responses
Reframe negative approaches to identities
(Eisenberg et al., 2017, p.222)
Take actions to initiate changes
Use initiative to create positive changes in your organization
Use flexibility in your approach
Response appropriately and positively to discriminatory behaviors or speech
Provide support through mentorship or networking
(Eisenberg et al., 2017, p.223).
Solutions
Solutions
Use communicative tools
Use active listening and create space for dialogue
Use critical thinking to build persuasive advice
Balance constraints with the needs
Connect differences of identities at work and in life
(Eisenberg et al., 2017, p.223).
Application to the workplace
Redefine workplace and workweek
Adjust work spaces for more space, use ergonomic desks and chairs, and use and restructure tasks to allow flexibility.
Allow flexible hours, flexible schedules, and telecommuting (Irving, 2018).
Application to the workplace
Recalibrate work processes
Change work structure, ergonomic office design, use mentorship (senior and junior) programs, and adjust performance assessment and retirement progressions (Irving, 2018).
Application to the workplace
Training and skill development
Educate employees on new work processes, manage multigenerational workers, increase technology education, and encourage multigenerational teamwork projects (Irving, 2018).
Application to the workplace
Redefine Human Resources best practices.
Use best practices on recruitment, compensation, health insurance, and retirement progressions (Irving, 2018).
Reference
Eisenberg, EM., Trethewey, A., LeGreco, M., & Goodall, HL, Jr. (2017). Organizational Communication: Balancing Creativity and Constraint. Bedford /St. Martins
Irving, P. (2018, November 7). When No One Retires. Harvard Business Review. https://hbr.org/2018/11/when-no-one-retires
Treisman, R. (2022, September 12). Cynt Marshall, the NBA’s first Black female CEO, recounts her journey in a new memoir. NPR. https://www.npr.org/2022/09/12/1122311422/dallas-mavericks-ceo-talks-about-beating-the-odds-in-her-new-memoir
image1.png
image2.jpeg
image3.png
image4.svg
image5.jpeg
image6.png
image7.svg
image8.png
image9.svg
image10.jpeg
image11.png
image12.svg
