e x a m on communication class

Dr. J. Rodriguez EXAM 2 COMM 110

REVIEW SHEET: STUDY GUIDE CHAPTER 5 • The process of observing and interpreting behaviors of other people is referred to as ______________ • When a person attends to information that verifies what she or he already believes, and therefore, manages to find all the evidence to support her or his expectations. • ________ is defined as the tendency to use a small set of traits to make inferences about other traits that a person may possess. • The attributional dimension that determines the degree to which someone’s behavior is caused by the internal attributes of the person or by external circumstances is called ________________ • The tendency to underestimate the situational causes for an individual’s negative behavior, and engage in the act of blaming the person is referred to as ________________. CHAPTER 6 • The mental process of imagining the thing, idea, or experience triggered by the symbol is ______________________ • ________________ is vocabulary used by people who share some kind of group, membership, where as ________________ is usually technical or field-specific vocabulary. • Which of the following statement(s) apply to the Sapir-Whorf Hypothesis? • _____________ emphasizes that because our language inevitably determines our thoughts and perceptions, with each different language comes a different experience. • The process of initiating, maintaining, and closing a conversation with another person is known as:

CHAPTER 7 • One way that we manage verbal messages is by... • Leakage cues are verbal messages that indicate….

• Nonverbal cues are multi-channeled; they come from...

• Arousal includes feelings of interest and excitement communicated by such nonverbal cues as...

• The information we gather from nonverbal cues are... CHAPTER 8 • Which of the following statement(s) is not a myth about conflict? • Triggered from miscommunication or misunderstanding, _________ conflict occurs when we create a different meaning from a message than the one that was intended by the sender. • If, after a conflict, both people feel understood by each other and closer to one another, then the conflict was _________. • Conflict is managed by using a creative and thoughtful approach to achieve the most positive solution for both people involved. Which of the following conflict management style best describes this approach? • Emotions are reactions based on _______________