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Which quality technique was developed to demonstrate what businessmen called the "80-20 Rule" - meaning that 80% of problems originate from 20% of various causes?

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A flowchart

A Gantt chart

A control chart

A Pareto chart

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Question 2

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When we are designing and documenting complex processes, we often create a(n) ________ to help ensure that we are designing a quality product.

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A work breakdown schedule

A Pareto diagram

A flowchart

A Gantt chart

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Question 3

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The best project managers allot about twice as much time to _____ than do less-skilled project managers.

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Project communication

Keeping project plans/documents updated

The user acceptance testing phase

The planning phase

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Question 4

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Who should be invited to a project close-out meeting?

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The project team members

The project champion

The project stakeholders

All of the above

Only A and B

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Question 5

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Resource leveling:

Select one:

Creates a smoother distribution of work usage

Resolves resource conflicts by delaying tasks

Is a network analysis technique

All of the above

Only A and C

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Question 6

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Which of the following is the value of completed project work, as of a given point in time?

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Actual value

Earned value

Planned value

None of the above

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Question 7

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The purpose of a _________ is to keep stakeholders informed, to document when and how they want to receive information (what format), and to identify who will be sending 'what' information to 'whom'.

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Communications register

Knowledge matrix

Communications management plan

Information distribution plan

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Question 8

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The most common reason for closing a project is project _______.

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Disjunction

Extinction

Integration

Obsolescence

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Question 9

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A graphical rendering of some process that shows the flow of, and relationships among, process steps is known as:

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An Ishikawa diagram

A fishbone diagram

A flowchart

A hierarchical chart

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Question 10

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When someone is motivated to do something for their own enjoyment or sense of accomplishment, we call this:

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Extrinsic motivation

Intrinsic motivation

The hygiene theory of motivation

Esteem-driven motivation

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Question 11

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High project management maturity results in ________ direct costs of project management.

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Noticeably higher

Somewhat higher

Lower

About the same

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Question 12

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The following diagram helps pinpoint:

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Analysis of a project's current status

The causes and effects of a problem

Work breakdown for change control

A problem check sheet

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Question 13

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At some point, 'real or live' data will have to be used in the final stage of project testing.

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True

False

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Question 14

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The following is an example of a(n):

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Work histogram

Pareto chart

Ishikawa diagram

Gantt chart

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Question 15

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When a project manager calculates how well a project is doing by comparing actual values against the baseline that was set back in the planning phase, we call this:

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Earned value management

Budget management

Cost-benefit management

Scope management

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Question 16

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Which of the following is not a best practice for project managers?

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Managing issues and risks

Managing procurement

Eliminating stakeholder competition

Meeting the budget baselines for the project

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Question 17

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Some risks have a positive impact on the project.

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True

False

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Question 18

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Ignoring a project's stakeholders can:

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Allow the project manager to focus on project execution

Streamline the project's progress

Help the project team focus without outside interference or influence

All of the above

None of the above

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Question 19

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The main point of a project change request is:

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To re-establish the project baseline

To ensure the sponsor/stakeholders approve the change

To avoid unplanned scope creep

All of the above

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Question 20

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Which of the following would the project manager want to capture at a "lessons learned" meeting?

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What worked well

What surprises the project team encountered

Whether the project achieved its goals

All of the above

Only A and C

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Question 21

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The testing report is a vital communication tool in the project execution and monitoring/controlling phases.

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True

False

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Question 22

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The following image is known as a(n):

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Budget completion graph

Earned value chart

Cost variance graph

None of the above

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Question 23

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Which statement is true?

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Most of the traits of the best project managers can be learned.

Most organizations find it easy to practice good project management practices.

Companies with high maturity levels spend more money on project management.

A project "gauge" is the name for criteria that's used to determine the degree to which an outcome is achieved.

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Question 24

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When quality is planned, designed, and built in, as opposed to looking for defects during inspection, we call this:

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Quality proactivity

Prevention over inspection

Defect prevention

Proactive prevention

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Question 25

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__________ is a project technique that integrates time, scope and cost data to perform performance measurement.

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Forecasting

Earned value management

Baseline control

Budget management

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Question 26

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The primary reason that the testing phase is compromised is:

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Insufficient funds left in the budget

Insufficient hours left on the project (lack of time)

Poor quality control

All of the above

Only A and B

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Question 27

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Quality should always be determined by:

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The project manager

The person actually creating the project deliverables

The end user

The project sponsor

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Question 28

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Which of the following is not a true statement?

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The project manager should include tasks in the WBS for project closing activities.

The closing activities should have resource(s) assigned to them.

The project manager handles all closing activities.

These are all true statements

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Question 29

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Maria's project has expended $10,000 actual cost to date. The earned value = $12,000. What is its cost variance?

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$2,000

($2,000)

83%

1.2

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Question 30

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Which of the following is an output of the executing phase of the project management lifecycle?

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The risk probability matrix

The communications plan

Project management plan updates

The work breakdown structure

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Question 31

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What quality technique uses a collection of data points to display values for two variables in a graphic image, as collected from a set of data (such as defects, causes, etc.)?

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A scatter diagram

A correlation analysis

A parallel analysis

A quality matrix

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Question 32

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Which statement is true?

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In general, the executing phase is the longest of the project management lifecycle phases.

Sometimes a project manager needs to break organizational rules in order to complete a project successfully.

An "issue" is a matter that could impede the success the project.

All of the above are true.

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Question 33

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An alpha project manager is one who:

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Has the most seniority among the project managers in an organization

Is experienced enough to be responsible for program and portfolio management

Is considered to be in the top 2% of project managers in terms of performance

Is consistently the most aggressive project manager in terms of handling stakeholders

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Question 34

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We learned that the best project managers send ________ e-mails per day and spend ____ time in meetings than typical project managers.

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more, more

fewer, more

fewer, less

more, less

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Question 35

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Which of the following is NOT a trait of the Manager X motivation theory?

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Managers must control workers

Workers seek responsibility

Workers seek security

Employees try to avoid work

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Question 36

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Maturity models are a way of benchmarking organizational processes used in many different industries.

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True

False

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Question 37

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Areas of focus in the monitoring and controlling phase include:

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Scope management

Time Management

Quality management

All of the above

Only A and B

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Question 38

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The following image is an example of a(n):

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Risk register

Communications log

Issues log

Status matrix

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Question 39

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The primary technique that a project manager would use for the monitoring and control phase are:

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Decision-making

Expert judgement

Data analysis

Meetings

All of the above

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Question 40

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When testing a finished software system, we can be assured that if it works in testing, it will work in production.

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True

False

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Question 41

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The best or "alpha" project managers do not enjoy their work more than their counterparts, but they generally get paid more.

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True

False

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Question 42

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______ is an uncertainty that may arise during the course of a project that will have a negative impact on the project's outcome.

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Variance

Conflict

Risk

An opportunity

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Question 43

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A framework adopted by an organization in order to improve processes by becoming increasingly organized is known as:

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Six Sigma

A maturity model

Systemic improvement

Systemic enhancement

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Question 44

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When we identify, evaluate, and manage changes throughout a project's life cycle we are carrying out:

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The monitoring and controlling phase

Change measurement and reinforcement

Integrated change control

Configuration management

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Question 45

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Which stakeholders should be involved in the planning phase to identify, analyze, prioritize and (hopefully) mitigate all possible risks?

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The project team and primary sponsor

The project manager and primary sponsor

The project team and project manager

As many stakeholders as possible

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Question 46

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The following is an example of a(n):

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Project schedule

Responsibility assignment matrix

Project communication plan

Risk matrix

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Question 47

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If a project closed successfully (on time, budget, and within scope) a "lessons learned" meeting isn't always necessary.

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True

False

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Question 48

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Which of the following is not a method of conflict management?

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Confrontation

Forcing

Smoothing

Escalation

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Question 49

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According to Maslow, once a "need" has been filled, it ceases being something that motivates an individual.

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True

False

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Question 50

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A project manager should have a good understanding of the various quality techniques that are available, so that they are able to select those techniques most suited to the project.

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True

False

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Question 51

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Which of Maslow's tiers of needs applies to a person who wants to be part of a team or have close-knit coworkers?

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Communal needs

Esteem needs

Cohesive needs

Social needs

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Question 52

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When addressing quality control, a Pareto chart might be used to determine:

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The most common sources of defects,

The highest-occurring types of defects

The most frequent causes for user/customer complaints

All of the above

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Question 53

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When trying to determine the level of commitment a project stakeholder will show your project, the best way to communicate with that individual is:

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Through email or other written communication

By meeting with the stakeholder

By having a phone conversation

The use of quick-response text messages.

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Question 54

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Project scope management is primarily focused on:

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Analyzing scope

Validating scope

Controlling scope

All of the above

Only B and C

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Question 55

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A chart that captures, by resource, the specific amount of time that the particular resource is scheduled to be worked over a predetermined time period is known as a:

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Gantt chart

Risk responsibility chart

Resource histogram

Responsibility assignment matrix

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Question 56

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Which of the following is not a quality control technique?

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A cause and effect diagram

A scatter diagram

An issue register

A flowchart

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Question 57

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In the workplace, the lowest tier on Maslow's pyramid may correlate to _______, according to an outside article we read.

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Having a full-time job.

Having a job that provides you with enough money to pay living expenses, and buy food and clothing.

Having a job that pays well enough that you may save money, in addition to paying for living expenses, food, and clothing.

Having a job that is in in a safe area of town.

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Question 58

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Newly-formed teams go through a predictive set of stages during their lifetime. The team formation stage with the highest accomplishments is called the ______ stage.

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Forming

Storming

Norming

Performing

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Question 59

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Negative numbers for the project's cost variance and schedule variance means that the project is ahead of its planned progress.

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True

False

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Question 60

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The following image shows outputs of the ______ phase of the project lifecycle.

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Monitoring and controlling

Planning

Executing

None of the above