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Exercise 8.2 Needs Assessment: Person Analysis

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On the next page, you will find sample performance appraisal data for 10 employees at a bank. A rating of 1 is considered poor, 3 is satisfactory, and 5 is excellent. Due to budget constraints, we want to train any employee whose performance is less than satisfactory. Look at the data and determine:

a) What types of training are needed for all employees?

b) What training is needed by each employee?

Employee

Training Needed

Lynch

Coombs

Anderson

Trebek

Sajak

Karn

Strahan

Brady

Harvey

Carey

Performance Dimensions

Employee

A

B

C

D

E

F

G

Lynch

5

2

3

5

5

2

5

Coombs

4

5

1

5

5

4

1

Anderson

5

4

4

5

5

5

3

Trebek

5

5

2

4

5

4

5

Sajak

5

4

2

5

5

1

4

Karn

5

2

2

5

5

5

5

Strahan

4

5

4

5

5

2

4

Brady

4

5

1

3

5

3

4

Harvey

4

1

1

2

1

3

2

Carey

5

4

3

5

5

1

2

Note: A rating of 5 indicates excellent performance.

A = Accuracy of Data Input

B = Accuracy of Teller Drawer

C = Cross-Selling

D = Friendliness

E = Attendance

F = Knowledge of Bank Services

G = Knowledge of Customer Names