· List five components of the communication model. Be able to differentiate between the components.
· What are the types of communication with examples?
· What are the barriers to communication?
· What are the keys to listening.
· Direct vs. indirect approach to writing.
· Sentence and paragraph structure
· Know the difference between primary and secondary research data
· Composing questions for a survey or questionnaire
· What is the importance of documenting sources?
· What is an executive summary and what is the purpose?
· What impact does culture have on communication?
· What are the kinds of presentations?
· There will be several scenario based questions that can be successfully answered with various responses.