final paper

Evolution Paper

As you prepare to end your second internship within the hospitality industry, look back and explore the evolution of your attitudes, skills, and philosophy of service and leadership. Where are you now as a hospitality professional and how did you get here? How have you changed? In doing this, please compare and contrast the organizations in which you worked for your two internships, which is Starbucks manager and Hilton housekeeping supervisor. Explore the organizational structure, company culture, industry recognition, staff morale, training and development, customer perceptions, etc. and how they contributed to your evolution of thought and skills. Further, explore how the roles you assumed in these organizations varied, examining your transferable and adaptable skills. Identify which organization type you most preferred working in and how this may impact your job search post-graduation. Draw upon your Hospitality Leadership in-class learning, and any other real world experiences you have had. Really use this paper to take serious stock of who you are today and how you got here. Paper should be at least 5 pages. Typos, incorrect words, and sloppy grammar reflect poorly on you and will be reflected in your grade for the paper – so proofread out loud (double spaced, all margins 1 inch or less).

Additional Information on my task while I am a hotel housekeeping Supervisor:

Job Description – Hotel Housekeeping Supervisor

-Hiring and Interview housekeeper/housemen staff

-Train and supervise housekeeper/housemen on cleaning, safety, and maintenance tasks

-Set up hotel rooms to brand standard.

-Check rooms and common areas, including hallway, elevator, swimming pool, breakfast area, bathroom, laundry area, fitness center, and meeting space.

-Assign rooms to housekeeper and replacement for DND rooms.

-Assign floor and tasks to housemen.

-Respond to Customer complaints and fulfill special requests.

-Oversee hotel’s furniture and room condition by replacing or contact engineer.

-Motivate team member and oversee staff daily assignment progress.

-Perform cleaning tasks when staff are shorthanded

-Inventory management

-Knowing daily vip guest and deliver vip goods

-Record lost and found items

-Ensure room status is vacant at checkout time

-Create checklists, guidelines that is beyond brand standard

-weekly assignment include communicate with guests at breakfast and lobby area.