Evaluations-Week7.ppt
- How important is the business need that the HPT effort is designed to address?
- What gains in performance are needed to justify the expense of an improvement effort?
- Which of several alternative HPT approaches is best?
- How well is the solution working so far? Is it on track?
- What changes should be made to keep the HPT effort on track and to make it more effective?
- How much good has the initiative done?
- What do clients think of the work and results that have been achieved?
- What lessons have been learned from this current work that soudl guide future practice?
- 1) Set HPT goals
- 2) Analyze Performance Issues
- 3) Design HPT initiative
- 4) Implement HPT initiative
- 5) Sustain impact
- Level 1 (Reaction)
- Level 2 (Learning)
- Level 3 (Behavior)
- Level 4 (Results)
- Level 1 (Reaction)
- completed participant feedback questionnaire
- informal comments from participants
- focus group sessions with participants
- Level 2 (Learning)
- pre- and post-test scores
- on-the-job assessments
- supervisor reports
- Level 3 (Behavior)
- completed self-assessment questionnaire
- on-the-job observation
- reports from customers, peers and participant’s manager
- Level 4 (Results)
- financial reports
- quality inspections
- interview with sales manager
- Sources of data:
- hardcopy and online quantitative reports
- production and job records
- interviews with participants, managers, peers, customers, suppliers and regulators
- checklists and tests
- direct observation
- questionnaires, self-rating and multi-rating
- Focus Group sessions
- Collecting information about the nature and soundness of HPT activities.
- Verifying assumptions and causal analysis.
- Assist stakeholders in making decisions to steer the HPT to the most successful possible conclusion
- Helps stakeholders to investigate past efforts
- Helps stakeholders decide what has and had not worked well.
- Helps stakeholders judge the worthiness of past efforts
- Addresses:
- Continuing efficiency
- Effectiveness
- Sustainability
- Value
- Alignment
- Kirkpatrick, D. L. (1959) Evaluating Training Programs, 2nd ed., Berrett Koehler, San Francisco.
- Kirkpatrick, D. L. (comp.) (1998) Another Look at Evaluating Training Programs, ASTD, Alexandria, USA.
- Pershing, J. A., Stolovitch, H. D., Keeps, E. J. (2006). Handbook of Human Performance Technology: Principles, Practices, and Potential, 3rd Edition, Pfeiffer (Wiley),
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