Six sigma project
War_re
EVAL2014224.pptxCheck- In KIOSK
EVAL Class of 2014
Speaking points:
don’t call out each team members, instead state “presented by EVAL class of 2014”
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Overview and Goals
Overview
Michael E. DeBakey Veterans Affairs Hospital has been a leader in quality care since the 1930s, by serving, honoring, providing care to the men and women who are America’s Veterans. We have upgraded the facility and enriched technology to better meet the needs of our veterans- we are now excited to introduce a first-ever check-in kiosk .
Goals
To create KIOSK enthusiasm and grow confidence by increasing users understanding of its functionality, purpose and benefit.
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What Are Patient Kiosk?
Designed for Self Check-in task
Insurance Verification
Update Demographics
Appointment Check-in Confirmation
Printing Future Appointment
Thanks!!!
New system to reduce
Veteran Check-in Wait time.
Faster
Easier
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Check-in Kiosk
Strategic Analysis
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Advantages
Disadvantages
Labor reductions
Initial Cost
Wait time reduction
Convenience
Customization
Software Development
Maintenance
Space constraints
Employees not trained on Vet Link software
Visual impaired
Employee refusal to utilize the Kiosk
Best Practices for Implementing Kiosk
System Selection
Select a kiosk with the physical location in mind.
Considering more than one kiosk per area/department.
Take advantages of branding opportunities.
Deployment
Start in areas with high numbers of frequency.
Start with check-in/ insurance verification.
Use a greeter during the initial rollout.
Choose an obvious and convenient location.
Enable as many languages as reasonable.
Policies and Procedures
Make use of the patient kiosk optional.
Assign basic oversight responsibilities.
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Target Audience
Older
Veterans
Younger Veterans
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3 Ways of Marketing KIOSK
Instructional Video
Pamphlets
Signage
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Marketing Plan:
VA Publications
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Pop-up sign
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Guerilla Marketing
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Quarter review of marketing plan
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Educational Television
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Sign affixed to KIOSK
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Michael E. DeBakey VA Kiosk Pamphlet
CHECK-IN TODAYS APPT.
SCREEN 1
CHECK IN TO APPOINTMENT OR
VIEW FUTURE APPT.
SCREEN 2
I DON’T HAVE ID OR SCAN CARD OR SWIPE
SCREEN 3
PLEASE ENTER BIRTH DATE
.CONFIRM OR EDIT
SCREEN 4
IS THIS YOUR NAME
SCREEN 5
CONTACT INFORMATION
EDIT OR PROCEED
SCREEN 6- PROCEED
INSURANCE INFORMATION
SCREEN 7- PROCEED
NEXT OF KIN
SCREEN 8
TODAY’S APPT DO YOU WANT PRINT
CONFIRMATION FOR CHECK-IN APPT
SCREEN 9
DO YOU WISH TO PRINT FUTURE APPT
If you have any questions or concerns, please contact the coordinator (Larry Wilkerson) @:
713-791-1414 ext.
!!!!! ATTENTION VETERANS !!!!!!
SELF CHECK- IN NOW AVAILABLE
FOR APPOINTMENTS
NO NEED TO WAIT IN LINE, READ THE BACK FOR STEP BY STEP INSTRUCTIONS
EVAL 2014
“Where We Care with our Hearts First”
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Michael E. DeBakey VA Kiosk Signage
Check- In
Here
Michael E. DeBakey VA Kiosk Pop- Up Signage
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Execution Timeline
Month 1
Month 2
Increase kiosk check-in by 5-10%
Increase kiosk check- in by 15%
Month 3
Increase kiosk check-in by 20%
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Kiosk Interactions By Kiosk 04/01-04/30
Kiosk Check-In's
Transactions
Kiosk Check-In's Dental Clinic Dermatology Clinic Eye Clinic 579 495 850
Kiosk Interaction By Kiosk 05/01-5/13
Kiosk Check-In's
Transactions
Kiosk Check-In's Dental Clinic Dermatology Clinic Eye Clinic 273 445 373
Closing Summary
The plan is to create confidence and enthusiasm by show casing our new method of checking in veterans. Through increase visibility, education, and repetitive instruction, the KIOSK Check in will be the premier innovation for veterans access to care.
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Michael E. DeBakey Veteran Affairs Hospital: Where We Care with our Hearts First
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Discussion
Questions & Answers
References
WWW.VA.GOV
THANK YOU FOR YOUR SERVICE
Checking in for an appointment is easier and quicker: USE THE CHECK-IN KIOSK
**Located in all Primary and Specialty Clinics**
FOR A SPEEDY CHECK-IN (SCHEDULED APPOINTMENTS)
UPDATE YOUR DEMOGRAPHICS, CONTACT AND INSURANCE INFORMATION
PRINT OUT FUTURE APPOINTMENTS
