Business Correspondence Claim Letter Assignment

ENGL 361 FALL 2021

Business Correspondence: Claim Letter Assignment

Directions: Choose one of the following ineffective claim letters and rewrite it so that meets the standards of effective claim letter. Scenario A

Hello President,

As a frequent flier of Skyway Airlines, I am extremely frustrated with my most recent

experience with your company. I arrived early for my scheduled flight to Hawaii but when I got

to the airport, I noticed my flight was delayed. Lies! The flight ended up being cancelled due to

the equipment issues. I kept asking the agent, but she kept telling me my flight was only

delayed and would update passengers when a departure time was given. That never happened.

Later I called the airlines from my cell to see if they could gimmie more information and that’s

when I found out my flight had been cancelled due to equipment issues an hour after I got to

the terminal. Absolutely ridiculous! I expect something to be done immediately before I call my

lawyer and sue you.

Scenario B

Dear Karen Kombs-Keeler;

I understand the pandemic has stressed folk out but the service I received from your textbook

company is beyond horrible. I ordered my accounting textbook in July in order for it to arrive

before classes began on August 30, 2021. Not only was the textbook expensive, but the amount

I paid for expedited shipping was also a pretty penny. The book is still not here. Nobody seems

to be able to find the book or tell me when it is going to get here. This is not a good look for

Allbooks.com who claims to be the “best source” for all college textbooks. So now I have had to

take matters into my own hands. But what are you going to do to make this situation right?

Please get back to me as soon as possible.

Scenario C

Mr. Jason Whitfield-

I was excited when I heard my favorite restaurant was opening back up after being closed due

to the pandemic. My family and I made reservations after being assured by the hostess that

covid protocols would be in place at the establishment, but here’s what went down when we

arrived. The five of us were seated at a booth with masks on as directed. Another party came in

and got sat two booths away. They were socially distanced, but they were loud, kept their masks

off, and two members in their party began to even smoke in the smoke-free environment. When

we complained to our young waiter about the noise and the smoking in particular, he did

absolutely nothing. Even when we asked for the manager, the manager could not get them to be

quiet or make them leave. To make matters worse, the food was another big disappointment.

Having no other options at that point, we ate, paid our bill, and left. We won’t be back, trust.

Your employees need better training on how to deal with unruly people and you may also want to

hire a new chef before you lose more loyal customers like me and my family.

Reminders—All letters should:

• be composed to a specific primary reader with a specific business address (create details as needed).

• be one page in length (4 paragraphs).

• have visual appeal

• include all relevant information for the recipient to make an informed decision.

• appeal to the audience’s expectations, attitudes, and technical background.

• be uploaded into Blackboard by due dates. Notes:

1. Review the information presented in Chapter 14 as well as your notes to help you compose your letter. 2. Use the textbook as a guide not as a “template.” The sample memo provided on p.374 fits that particular scenario

and not necessarily this assignment. Letters that directly copy textbook samples (to include language and style) or use templates will receive a zero!

Upload final letter to dropbox by due date and time. Remember that you only have one opportunity to upload your work to

Blackboard, so be careful when uploading your document.