Mini Portfolio Presentation

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EN261_YOUNG-HARRYW5FEASIBILITYREPORT.docx
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Feasibility or Recommendation Report Sources Template

Proposal Description:

The proposal addresses the upgrading of the CRM software in Kenwood Hotels. The software is out of date and needs to be updated to help it function in the desired manner. The software helps in monitoring the interactions between the business and the customers. The report addresses the alternative options and the selection of the best alternative.

Title of the Source

· URL to source (if Internet source)

· APA citation (if source is from EBSCO)

The source should be relevant to one of the criteria you listed in the Discussion Section of the Feasibility or Recommendation Report outline

https://managementhelp.org/customers/customer-relationship-management.htm

The article talks about the process of upgrading CRM software and the resources and time needed in the process. The article talks about the resources that are needed in the upgrade process. In the upgrade process according to the article, it is important to manage the team members and the other employees in the business. The upgrade process should ensure that the human resources are at a level that the organization does not suffer from understaffing or overstaffing.

https://www.selecthub.com/customer-relationship-management/crm-software-requirements-gathering-questionnaire/

The article looks at the requirements that are needed in the software upgrade process by looking at a set of questions an organization should consider in determining if the organization has the needed equipment, hardware, and other resources that are needed in the upgrade process. The article has addresses additional criteria which are not discussed in the report. Businesses should look at the needs for the upgrade and see whether the option will meet the needs.

Bergstra, J. A., & Burgess, M. (2020). Candidate Software Process Flaws for the Boeing 737 Max MCAS Algorithm and Risks for a Proposed Upgrade. arXiv preprint arXiv:2001.05690.

The source looks at the general process of upgrading the CRM software and the time that is needed in the upgrade. The article also proposes the risks and the challenges that can be faced in the upgrade process. An upgrade should prioritize the customer interactions to ensure that entities benefit from an upgrade.