Course Learning Outcome Statement EN206

When it comes to professional writing and presentation it’s all about the tone, audience and professional language that are a few of my strong points. The clinical providers and leadership team is my main audience and individuals that I work closely with. The importance of professional writing and presentation is where I learned more as a Senior Administration Assistant II. I crafted the art of writing in the business admin world in sending out emails and business letters to communicate information quickly and organized. Here are some tools that I picked up:

· Know your purpose.

· Know your audience.

· Keep it simple.

· Pay attention to grammar and spelling.

· Create visually appealing documents.

· Be brief and concise.

· Edit you material.

When writing emails or business letters and memos and sending it out. I make sure the tone is correct and formal, and my personal voice is in my writing as professional language is being used to my recipient in receiving the message or letter as clear as possible. My emails are being represented of how professional I am, communicating with Leadership and upper management members. In addition to emails and business letters are being sent to vendors and other companies getting grants and funding for the department. In my department we must be gender neutral, in our emails and letters and policies and reports, in every aspect as a department working together and taken care of patients also. Gender-neutral language or gender-inclusive language is what we use to avoid bias towards a particular disabilities, race & ethnicity and sex or social gender.

Writing my business letters and Memos I make sure to include a letterhead of my name and company address and my department, and date. Then I would add the receiver’s name and address, a salutation, and my body of paragraphs, and a closing. Usually when I am sending out a Memo to my department: I would include –my heading, -the subject in which I am addressing and the date. –the topic for discussion, then sometimes write a conclusion. When I am sending out important emails or creating important letters or documentation, I make sure that I proofread the document before sending it out or printing it. Such as checking the spelling, grammar, punctuation, and capitalization.

In the Administrative Suite I create short reports to a brief statement which contains facts and figures to inform and provide the essential information about the topic usually is a paragraph long, very straight to the point. Throughout my education and career I have gain knowledge of using Microsoft- Excel and PowerPoint. I use Excel- spreadsheets almost every day- Inventory, Payroll, Projects or collecting data for reports and metrics report for how many patients are being seen by Provider and PA. Using excel formulas to get percentage and ratios. Recently in a meeting I did a PowerPoint Presentation on our ED’s Discharge Lounge. Where I had to do research and collect data, and create graphs and pie charts to visually show the numbers of patients that are receiving treatments after the ER visit. How to improve our numbers and quality of life for our patients, by doing follow-up discharge calls and setting up appointments and directing the patients to the correct point of care.

The way I conduct my emails and present myself is always in a professional way. Data collection is something I work on quarterly with the physicians in my department. I work on their time studies which is a breakdown and report of all of their teaching academic hours, administrative hours and clinical hours. These job responsibilities were different from any other health care jobs I previously had. I take professionalism very seriously because in Healthcare we are dealing with many difference individuals and it is important to always be professional and treat others with the upmost respect. I look forward to continue to become more confident and proficient in this area and to gain new knowledge and begin my degree.