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References
Pinheiro, P., Mendes, I., Silva, S., Gonçalves, M. M., & Salgado, J. (2018). Emotional processing and
therapeutic change in depression: A case study. Psychotherapy, 55(3), 263–274. https://doi-
org.library.capella.edu/10.1037/pst0000190
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Emotional Processing and Therapeutic Change in Depression: A Case Study / EVIDENCE-
BASED CASE STUDY
By: Patrícia Pinheiro
School of Psychology, University of Minho, Braga, Portugal
Inês Mendes
Department of Psychology, Royal Holloway, University of London
Sara Silva
Department of Social Science and Behavior, Maia University Institute–ISMAI
Miguel M. Gonçalves
School of Psychology, University of Minho
João Salgado
Department of Social Science and Behavior, Maia University Institute–ISMAI;
Acknowledgement: This study was partially conducted at the Psychology Research Centre
(UID/PSI/01662/2013), University of Minho, and supported by the Portuguese Foundation for
Science and Technology and the Portuguese Ministry of Science, Technology and Higher Education
through national funds and co-financed by FEDER through COMPETE2020 under the PT2020
Partnership Agreement (POCI-01-0145-FEDER-007653). This research was also partially supported
by a grant (PTDC/PSI-PCL/103432/2008) and a PhD Studentship grant (SFRH/BD/93696/2013) from
the Portuguese Foundation for Science and Technology.
The way clients process their emotional experiences and how this processing contributes to
therapeutic change has received renewed interest in psychotherapy research (Baker et al., 2012;
Elliott, Greenberg, Watson, Timulak, & Freire, 2013; Foa, Huppert, & Cahill, 2006; Greenberg, 2010;
Whelton, 2004). In different therapeutic approaches, the achievement of a high capacity for
emotional processing during therapy has been associated to good outcome (Baker et al., 2012;
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Greenberg & Watson, 2006; Whelton, 2004).
Although previous studies found a relationship between higher levels of emotional processing and
greater symptomatic improvement from pre- to posttherapy, it is not yet clear whether those higher
levels of emotional processing are associated with the session-by-session improvement. Such a
longitudinal analysis would be relevant to clarify and provide a more comprehensive understanding of
the role of emotional processing as a variable associated with gradual improvement during therapy.
In the current article, we will explore in a good-outcome case of depression whether these variables
are, as theoretically expected, associated throughout therapy. Consistent with the model of theory-
building case studies (Stiles, 2015), the degree of congruency between our observations and the
theoretical expectations may increase confidence in or suggest modifications to current assumptions
about the contribution of emotional processing to therapeutic change in depression.
Emotional Processing
The concept of emotional processing was first introduced in the context of behavioral approaches,
mainly to explain the effect of exposure in anxiety disorders (Foa, Rothbaum, & Furr, 2003; Goldfried,
2003; Whelton, 2004). For these approaches, successful emotional processing involved the
activation of the dysfunctional emotion and the gradual reduction of its intensity during the exposure
to the trigger stimulus (Rauch & Foa, 2006).
Later, humanistic–experiential approaches conceptualized emotional processing differently, giving it a
prominent role in psychotherapy. For these approaches, the impairment in the processing of
emotions is associated to psychopathological conditions, such as depression (Greenberg, 2010;
Greenberg & Watson, 2006). According to Greenberg and Watson (2006), in depression, the
experiential self is organized as unlovable or worthless and helpless or incompetent because of the
activation of early schematic memories of being humiliated, abused, criticized, trapped, and/or
abandoned. Once activated, depressive emotional schemes automatically produce maladaptive
emotional responses to situations, impairing the person’s ability to process painful emotions
(Greenberg & Watson, 2006). The therapeutic change involves promoting the client’s capability to
process their emotions, that is, to be aware, to experience and make meaning of such emotions, and
to transform the underlying emotional scheme into a more adaptive one (Elliott et al., 2013;
Greenberg, 2010; Pos, Greenberg, Goldman, & Korman, 2003). In this sense, emotions are a source
of information that needs to be explored to create new meaning and change the maladaptive
emotional experiences (Greenberg, 2010; Greenberg & Watson, 2006).
To humanistic–experiential approaches, emotional processing is a continuum of stages that goes
beyond the arousal (and eventual decrease) of the emotional experience that typically occurs in
traditional exposure methods. In these approaches, the creation of new meaning based on the
information derived from aroused emotions is a key process associated with the achievement of
higher levels of emotional processing and with the transformation of the depressive emotional
scheme (Pos et al., 2003). To make sense of emotions, the client needs to cognitively explore the
emotional information, integrating affect and cognition (Greenberg, 2010; Greenberg & Pascual-
Leone, 2006; Whelton, 2004). In sum, for humanistic–experiential approaches, emotional processing
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broadly involves the following: (a) being aware of emotions, (b) arousing emotions and tolerating live
contact with them, (c) exploring to make meaning of the emotional experience, and, finally, (d)
transforming the emotional scheme, that is, the maladaptive emotions that underlie and influence
how the client feels, thinks, and behaves (Elliott et al., 2013; Greenberg, 2010; Greenberg & Watson,
2006).
The humanistic–experiential concept of emotional processing has been measured through different
scales. In the current study, we used the concept as it is operationalized by the application of the
Experiencing Scale (EXP; Klein, Mathieu-Coughlan, & Kiesler, 1986) to emotionally loaded segments
of psychotherapy-emotion episodes (EEs; Greenberg & Korman, 1993; Korman, 1991). In previous
studies, the rating of the EXP during EEs was an appropriate measure of the emotional processing
continuum within emotional clinical relevant segments of therapy (Pos et al., 2003; Pos, Greenberg,
& Warwar, 2009). The EXP is an observational scale that provides a cognitive–affective continuum of
a client’s engagement and exploration of inward experiences to make sense of those experiences,
transform maladaptive emotions, and solve personal problems in a meaningful way (Klein et al.,
1986). From lower to higher levels of the EXP, clients increase their ability to access feelings, to be in
contact with them, to explore them, to create meaning from them, and to achieve new ones. Although
its focus is on the emotional component, the EXP also considers the cognitive component involved
both in the exploration of inner experiences to create new meaning and to transform emotions, and in
the coherent integration of those experiences into the self.
Emotional Processing and Symptomatic Improvement
The facilitation of in-session emotional processing, as assessed by the EXP, has been recognized as
a promoter of therapeutic change (Elliott et al., 2013; Greenberg, 2010; Greenberg, Auszra, &
Herrmann, 2007). Several studies on emotion-focused therapy (EFT) and client-centered therapy
found that the achievement of higher levels on EXP during psychotherapy predicts better outcomes
in depression (Goldman, Greenberg, & Pos, 2005; Pos et al., 2003, 2009; Pos, Paolone, Smith, &
Warwar, 2017). These results are not limited to humanistic–experiential therapies. In cognitive–
behavioral therapy (CBT), higher levels on EXP were predictive of a greater decrease in symptoms
from pre- to posttherapy (Watson, Mcmullen, Prosser, & Bedard, 2011), and in both CBT and
psychodynamic–interpersonal therapy for depression, good-outcome cases presented higher levels
of emotional processing than poor-outcome cases (Rudkin, Llewelyn, Hardy, Stiles, & Barkham,
2007). More importantly, a meta-analysis of 10 studies and 406 clients using different
psychotherapeutic approaches found that the level of EXP achieved was a significant outcome
predictor at the end of treatment, with a small-to-medium effect size (r = −.19; Pascual-Leone &
Yeryomenko, 2017).
Although there is evidence of the association between emotional processing and therapeutic
outcome, previous studies have not clarified whether there is a session-by-session association
between the increase in the level of emotional processing and the decrease in symptom intensity
throughout therapy. As those studies were focused on the contribution of emotional processing to
pre- to posttherapy change in symptoms, their design did not include a longitudinal assessment of
variables, namely, (a) they did not consider session-by-session measurements of clinical symptoms,
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and (b) emotional processing was assessed in a reduced number of sessions sampled from the
entire treatment (usually, two to three sessions per case). Leading process-outcome researchers
(Crits-Christoph, Gibbons, & Mukherjee, 2013) point out that ignoring the session-to-session
variability and analyzing only a few sessions of the therapeutic process may result in the
generalization of unrepresentative results. Thus, they recommended that longitudinal studies be
carried out to avoid this potential source of bias.
To the best of our knowledge, no studies have been carried out to explore the relationship between
emotional processing and symptoms change on a session-by-session basis. Only a recent study in
psychodynamic therapy (Fisher, Atzil-Slonim, Bar-Kalifa, Rafaeli, & Peri, 2016) has explored the
longitudinal association between the clients’ level of emotional engagement in therapy (a process
related to, but distinct from, emotional processing) and their functioning, observing a bidirectional
relation between variables. Although emotional engagement is a less comprehensive process (EXP
considers emotional engagement and a cognitive component) and has been assessed using a
retrospective self-report measure (EXP is an observational measure), those results suggest a more
complex (nonunidirectional) relation between variables than suggested in previous studies. As such,
further clarification of the session-by-session patterns of association between emotional processing
and symptoms may provide a more comprehensive and accurate understanding of the role of
emotional processing on the gradual improvement in depression.
Emotional Processing and Change From Maladaptive to Adaptive Emotions
For humanistic–experiential approaches, the transformation of the emotional scheme is the ultimate
stage on the continuum of emotional processing. The increase in the clients’ capability to process
their emotions contributes to transforming the depressive emotional scheme, resulting in the
emergence of new and more adaptive emotional responses to daily situations (Greenberg, 2010;
Greenberg & Watson, 2006).
On the basis of the clinical distinction of types of emotions, Greenberg (2010) described a three-step
sequence involved in the change of the maladaptive emotional experiences: Secondary maladaptive
emotions evolve to primary maladaptive emotions, and then to primary adaptive emotions.
Secondary maladaptive emotions, such as worthlessness, are secondary reactive responses to
primary emotions (e.g., sadness) that are perceived as threatening or overwhelming, and they need
to be transformed to make it possible to access primary emotions, the first fundamental responses to
situations (Greenberg, 2010; Greenberg & Watson, 2006). Primary adaptive emotions refer to
immediate responses to situations that mobilize the person for adaptive actions, whereas primary
maladaptive emotions trigger dysfunctional action tendencies and cognitive processes that interfere
with a person’s adaptive functioning (Greenberg, 2010). For instance, primary maladaptive shame
can be replaced by primary sadness, assertive anger, self-forgiveness, and self-worth (Greenberg &
Watson, 2006). Primary adaptive emotions need to be accessed to symbolize their information,
which is essential for the enhancement of the level of emotional processing and to change the
depressive emotional scheme (Greenberg, 2010; Greenberg et al., 2007; Greenberg & Watson,
2006; Pascual-Leone & Greenberg, 2007). In this sense, accessing adaptive emotions such as anger
to replace unfairness or sadness for what was lost is important to ensure the self-capacity to be loved
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and to achieve self-worth (Greenberg & Watson, 2006).
Supporting this theoretical background, Herrmann, Greenberg, and Auszra (2014) found that a high
frequency of primary emotions during the therapeutic working phase and a high frequency of change
from maladaptive to adaptive emotions are predictors of good outcome. However, to sustain the
theoretical claim that the increase in the clients’ capability to process their emotions is associated to
the change from maladaptive to more adaptive emotional responses, we still need to explore this
relationship further.
Aims
This research consists of an intensive case study analysis of a good-outcome case of depression
treated with EFT (Elliott, Watson, Goldman, & Greenberg, 2004; Greenberg, 2010; Greenberg &
Watson, 2006) and aims to explore if emotional processing is longitudinally associated with the
gradual therapeutic change in depression. The first specific aim was to explore the session-by-
session associations between the levels of emotional processing and the intensity of symptoms. The
second aim was to explore the relationship between the increase in the levels of emotional
processing and the change in the type of emotional responses (adaptive or maladaptive) aroused
throughout therapy.
Method
Participants
Client
Elizabeth (fictional name) was a Portuguese woman in her early 40s with low levels of both education
and socioeconomic status. She was divorced and lived with her three children. Elizabeth participated
in the ISMAI Depression Study (Salgado, 2014), a clinical trial that compared the efficacy of EFT and
CBT in the treatment of major depression (outcome study). The inclusion criteria for the clinical trial
were a diagnosis of major depressive disorder, no medication, and a Global Assessment of
Functioning above 50. The exclusion criteria were as follows: (a) currently using medication; (b) a
current or previous diagnosis with one of the following Diagnostic and Statistical Manual of Mental
Disorders, Fourth Edition Axis I disorders: panic, substance abuse, psychosis, bipolar, or eating
disorder; (c) diagnosis of one of the following Diagnostic and Statistical Manual of Mental Disorders,
Fourth Edition Axis II disorders: borderline, antisocial, narcissistic, or schizotypal; or (d) a high risk of
suicide. At baseline assessment, Elizabeth received the diagnosis of mild major depression, and she
was randomly assigned to EFT. She received her treatment in the psychotherapeutic lab at ISMAI
during 16 therapeutic sessions. Elizabeth consented to have her sessions videotaped, which were
obtained after she had been informed about the aims and procedures of the clinical trial and about
the further use of the collected data in process-outcome studies (such as the current study that
demanded qualitative analyses of the level of emotional processing and the type of emotions
aroused throughout sessions). The ethical principles of both the American Psychological Association
and the Order of Portuguese Psychologists were followed.
Elizabeth’s case was randomly chosen from EFT good-outcome cases (N = 18) according to the
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Beck Depression Inventory-II (BDI-II; translated and validated to the Portuguese population from
Beck, Steer, & Brown, 1996, by Coelho, Martins, & Barros, 2002). It was considered a recovered and
reliably changed case because (a) in the last session the total score was below the cutoff point of 13
(BDI-II pre-treatment score = 31, post-treatment = 0) and (b) the change from pre- to posttest was
higher than the reliable change index (Christensen & Mendoza, 1986; Jacobson & Truax, 1991) of
7.75 (Δ BDI-II scores = 31).
Elizabeth’s core issues were related to experiencing feelings of worthlessness and of being an
unlovable person. First, she felt that she failed as a mother because she got divorced and could not
provide her children with the traditional family she had idealized. Because of her early experience as
a victim of her father’s intimate violence, she had the main goal of providing a nonviolent and
supportive family for her children. Although she got divorced to avoid a violent family environment for
her children, she believed that not providing her children with the presence of a father meant that
they would be ultimately unhappy. Second, she felt unlovable and rejected by others, mostly by her
critical and dismissive father and her ex-husband, making her question her self-worth and her ability
to be loved.
Therapist
Elizabeth’s therapist was a female doctorate in clinical psychology who was in her early 30s. She had
9 years of experience as a psychotherapist and had been trained in EFT during the previous 4 years.
The therapist received weekly supervision.
Therapy
EFT is an integrative humanistic–experiential therapy that incorporates techniques from person-
centered and gestalt approaches (Greenberg, 2010; Greenberg & Watson, 2006). According to EFT,
emotions play a unique role in the human experience, contributing both to adaptive and maladaptive
functioning (Elliott et al., 2004; Greenberg, 2010; Greenberg & Watson, 2006). In depression, clinical
problems are associated with maladaptive emotional processing, and therapy aims to solve those
difficulties through specific emotion-evocative therapeutic tasks (Watson & Bedard, 2006). The goal
of those experiential strategies is to promote access to the depressive emotional scheme and to
enhance the level of emotional processing, facilitating the change in the maladaptive scheme, and
the consequent experiencing of new and more adaptive emotions (Greenberg & Pascual-Leone,
2006). According to this approach, different and opposing self-aspects or voices compose the self,
and poor or disturbing communication between them causes emotional pain, impairing access to
adaptive emotions and the resolution of personal problems (Elliott et al., 2004). Thus, therapeutic
tasks facilitate contact between the opposing voices or parts of the self. Throughout Elizabeth’s
treatment, the prevailing experiential tasks used were the two-chair dialogue with her critical and
blaming internal voice and the empty-chair dialogue with her father and ex-husband regarding
unfinished business.
Measures
Process measures
Emotion Episodes
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An EE (Greenberg & Korman, 1993; Korman, 1991) is an emotionally loaded segment of
psychotherapy in which the client expresses an emotion (e.g., sadness) or an associated action
tendency (e.g., crying) in response to a situation or context (e.g., relationship breakup). According to
the emotional response (emotion or action tendency) presented in the EEs, these are categorized
into six basic emotions: EE of Love, EE of Joy, EE of Fear, EE of Anger, EE of Sadness, and EE of
Guilt/Shame (EE Manual; Korman, 1991). As the client’s emotional scheme underlies the activation
of specific emotional responses to situations (Greenberg & Korman, 1993), changes in the aroused
emotions regarding the same situation may indicate some transformation of the scheme.
Following the EE Manual (Korman, 1991), the coding of EEs involved (a) identification in the client’s
speech of an emotional response toward a situation, context, or event; (b) delimitation of the EE by
tracking the client’s speech back to where the situation or context relevant to the emotional reaction
emerged and forward to where either the theme of the discourse or the emotion changed; and,
finally, (c) categorization of the basic emotion of the EE according to the expressed emotional
response (whenever an EE contained different basic emotions, the rule was to categorize it
according to the dominant one, based on clinical judgment). In previous studies, the interrater
agreement on the identification of EEs was strong (99%; Pos et al., 2003). Clinicians were able to
discriminate between EEs and non-EEs in psychotherapy segments, suggesting an appropriate
validity (Greenberg & Korman, 1993).
Experiencing Scale
The EXP (Klein et al., 1986) assesses the level at which the client is cognitively and emotionally
involved in the processing of inward experiences through a 7-point ordinal rating scale. Namely, it
assesses to what level a client focuses on, experiences, explores, and reflects on information to
create new meaning, transform emotional experiences, and solve personal problems in a meaningful
way. Higher levels indicate higher emotional processing. At EXP Level 1, clients describe their
experience from an external perspective. At EXP Level 2, clients are only behaviorally or
intellectually involved with the described situation. At EXP Level 3, clients describe external events,
presenting feelings and personal reactions circumscribed to these events. At EXP Level 4, clients
shift to an inward focus, describing feelings, inner experiences, and personal assumptions and
perceptions. At this stage, clients speak “from” instead of talk “about” their personal experience. At
EXP Level 5, clients present and explore hypotheses about their feelings, inner experiences, and
personal problems. At EXP Level 6, they present a synthesis of vivid and accessible feelings to
describe the achievement of personal problem resolution and/or the transformation of meanings and
emotional experiences. Finally, at EXP Level 7, the new inner experiences and feelings are applied
to a wider range of situations, resulting in clients’ new and expansive understanding of themselves.
The rating of the EXP involved the identification of the EXP peak level, that is, the highest level
achieved during each EE (EXP Manual; Klein et al., 1986). In previous research, the interrater
reliability coefficients (intraclass correlation coefficient-ICC) ranged from .76 to .91 and the rating–
rerating correlation coefficient was approximately .80 (Klein et al., 1986). The EXP presented a
moderate concurrent validity with the Observer-Rated Measure of Affect Regulation (Pearson’s r =
.44; Watson et al., 2011).
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Symptoms measure
The Outcome Questionnaire 10.2 (OQ-10.2; Lambert, Finch, Okiishi, & Burlingame, 2005) is a self-
report inventory that assesses a client’s general clinical symptoms. The 10 items (e.g., “I am satisfied
with my life” and “I feel blue”) are scored on a scale ranging from 0 to 4. The total score ranges from
0 to 40, with higher scores indicating more intense symptomatic distress. The Portuguese version
presented an adequate internal consistency (Cronbach’s α = .77) and test–retest reliability over a
1-week interval (Pearson’s r = .74) in the ISMAI Depression Study’s sample (Salgado, 2014; N = 64).
The instrument presented a moderate concurrent validity with the BDI-II (Pearson’s r = .51).
Procedures
Process measurement
Emotion episodes
Judges’ training
The judges were two female, doctoral-level students of clinical psychology (first and third authors),
both with previous training in EFT. One of the judges was an expert in the coding of EEs and
provided the second judge with training based on the EE Manual (Korman, 1991). The training
procedures encompassed weekly meetings (2 hr) over approximately 3 months, which included the
following steps: (a) reading and discussion of the coding manual, (b) coding of all excerpts from the
manual, and, finally, (c) coding of videotaped sessions from the ISMAI Depression Study’s cases (not
from Elizabeth’s case). The last step was concluded when a good level of reliability was achieved
between judges (Cohen’s κ ≥ .65).
Reliability
The judges were unaware of the evolution of the clinical symptoms (OQ-10.2 scores) of Elizabeth’s
case and performed an independent coding of the sessions (following their chronological order).
Reliability was determined by comparing the judges’ independent codification of the (a)
presence/absence of EEs and (b) the emotion in each EE. The interjudge agreement for the
presence/absence of the EEs was a Cohen’s κ of .80 and for the emotions of EEs was a Cohen’s κ
of .81. Disagreements were discussed afterward to reach a consensus.
Data analysis
For the final codification, we computed the total frequency of EEs and the frequency of the EEs
categorized in each of the basic emotions. Frequencies were computed both for the entire case and
for each session.
Adaptive or maladaptive EEs
Judges
The judges were the same ones who previously coded the EEs. They were clinicians trained in EFT
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and familiarized with Greenberg’s (2010) distinction between adaptive and maladaptive emotions.
Reliability
On the basis of theoretical knowledge and clinical judgment, the judges performed an independent
categorization of each EE (following their chronological order) as presenting adaptive or maladaptive
emotions. The interjudge agreement was excellent (Cohen’s κ = .95). Disagreements were discussed
to reach a consensus.
Data analysis
For the final codification, we computed the frequency of the adaptive and maladaptive EEs of Love,
Joy, Fear, Anger, Sadness, and Guilt/Shame. Frequencies were computed both for the entire case
and for each session.
Experiencing Scale
Judges’ training
A clinical psychologist with a doctoral degree, expert in the EXP and in EFT, trained two judges,
namely, a female doctoral-level student (first author) and a master’s degree student in clinical
psychology. The training was based on the EXP Manual (Klein et al., 1986) and encompassed
weekly meetings (2 hr) over approximately 4 months. It included three steps: (a) reading and
discussion of the rating manual, (b) rating of excerpts from the manual, and, finally, (c) rating on
previously delimitated EEs in ISMAI Depression Study’s videotaped sessions (not from Elizabeth’s
case). This last step was completed when a good reliable index was achieved between the trainees’
and the expert judge’s ratings, ICC(2, 1) ≥ .65.
Reliability
Both judges were unaware of the evolution of the clinical symptoms (OQ-10.2 scores) of Elizabeth’s
case and performed an independent rating of the EXP of each previously identified EE (following the
chronological order of the sessions). The interrater agreement was based on their ratings of each EE
and presented a good reliability index, ICC(2, 2) = .85. Disagreements were discussed to reach a
consensus.
Data analysis
The final EXP ratings were averaged for each session. The average was computed based on a
varied number of EEs.
Symptoms measurement
The OQ-10.2 was filled in by the client at the beginning of all 16 therapeutic sessions, at the
assessment, and at the 1-month follow-up session. Because it is an appropriate measure of changes
in general clinical symptoms over short time periods, it will be used in the current study as a session-
by-session measure of symptoms.
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Statistical analysis
The longitudinal association between the client’s emotional processing and the clinical symptoms
was computed based on bootstrapping methods using the simulation modeling analysis software
(SMA; Borckardt & Nash, 2014). SMA was designed to statistically account for autocorrelated time-
series data streams of single-case designs (i.e., several observations of the same variable
throughout the sessions). Pearson rho tests based on SMA cross-correlation models were computed
to explore multiple temporal associations between variables. Because it is an exploratory study, we
compared the strength of the association between the level of emotional processing in one session
and the intensity of clinical symptoms in the same session (lag 0), the subsequent session (lag + 1),
and the preceding session (lag − 1). We used the Bonferroni-adjusted α level of .016 (.05/3).
Results
The entire case presented 132 EEs, with an average of eight EEs per session (range from five to 12).
Elizabeth presented a growing tendency of her ability to process her emotions across therapy, as the
EXP average level in Session 1 ranged from 3 to 4 (EXP average level = 3.5) and in the last session
ranged from 5 to 6 (EXP average = 5.5).
Emotional Processing and Clinical Symptoms
The evolution of the client’s level of emotional processing (EXP average levels per session) and the
intensity of clinical symptoms (OQ-10.2 scores) throughout therapy are presented in Figure 1.
Whereas the EXP level tended to increase, the intensity of the clinical symptoms decreased,
achieving lower scores. Regarding symptoms, some setbacks occurred (Sessions 4, 7, and 15), but
these peaks were progressively lower throughout therapy. Pearson’s correlation coefficient indicated
a strong, significant negative association between the EXP Level and the OQ-10.2 scores in the
same session (lag 0), r = −.71, p < .001. We found nonsignificant negative associations between
EXP Levels and OQ-10.2 scores in the subsequent session (lag + 1), r = −.29, p = .180, and the
preceding session (lag − 1), r = −.37, p = .101.
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Figure 1. Average EXP level and OQ-10.2 scores throughout therapy. EXP = Experiencing Scale;
OQ-10.2 = Outcome Questionnaire 10.2.
Emotional Processing and Types of Emotions Aroused (Adaptive or Maladaptive)
During the entire case, the most frequent EEs were of Joy (N = 54), Anger (N = 37), Guilt/Shame (N
= 20), and Sadness (N = 12). The EEs of Fear (N = 9) presented a lower frequency, and no EEs of
Love were identified (Figure 2a). All EEs of Guilt/Shame were categorized as maladaptive, whereas
all the EEs of Joy and Sadness were categorized as adaptive. The EEs of Anger were categorized
as both adaptive (n = 19) and maladaptive (n = 17; Figure 2b). Most of the EEs of maladaptive Anger
(n = 14) were identified within the first five sessions. After Session 5, EEs of adaptive Anger (n = 15)
were identified more often. Regarding the EEs of Fear, only one was categorized as maladaptive
(Session 6). We decided not to further explore the EEs of Fear because these presented a residual
frequency and in its majority were adaptive responses to a restricted situation not related to the
client’s main issues-the illness of her young child (Session 7). Overall, as the EXP Levels increased
throughout treatment, the most frequent EEs also changed, that is, the initial EEs of maladaptive
Guilt/Shame (Sessions 1–4) were replaced by EEs of maladaptive Anger and adaptive Sadness
(Session 5), and finally by EEs of adaptive Anger and Joy (Sessions 6–16).
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Figure 2. (a) Frequency of EEs of Guilt/Shame, Anger, Sadness, Fear, and Joy throughout therapy.
(b) Frequency of EEs of Anger categorized as adaptive and maladaptive throughout therapy. EEs =
emotion episodes.
Sessions 1 to 4
The EEs of maladaptive Guilt/Shame were prevalent in the initial sessions, being associated with
Elizabeth’s perception of failing as a mother. The client predominantly presented EXP Levels 3 and 4
in those sessions.
At EXP Level 3, Elizabeth mainly described the situation in which she identified the negative impact
her decision to get divorced had on her children. Although she enriched those descriptions with brief
references to the inward impact of such situations (spontaneously or at the request of the therapist),
her focus was on the events themselves. In the following excerpt, rated as EXP Level 3 (EEs of
Guilt/Shame; Session 1), the client described a situation with her son and made a brief reference to
her feelings of guilt. ElizabethMy son told me “my father will make lots of money and will come back
home” and I said to him “he can’t come here, son” [. . .]. Perhaps my son will blame me because his
father is trying to reconnect (cries). It makes me feel so guilty.
The therapist’s interventions, namely, the request for further inner elaboration (e.g., “How’s that
feeling of guilt?”) and the empathic conjectures (e.g., “It saddens you”), seem to have promoted the
redirection of the client’s focus to her inner experiences associated with feelings of Guilt/Shame.
Instead of describing the external events, at EXP Level 4, the client focused on her experience of
failure, clarifying how this was felt for her. The following excerpt (EEs of Guilt/Shame; Session 1)
illustrates a detailed description of the client’s inner experience and feelings following the therapeutic
intervention. ElizabethI failed, I deprived my children of an important person [father] in their
growth.TherapistIt’s so painful.ElizabethIt’s hurting me so much. I feel so guilty. It’s a terrible feeling,
gives me a great desire to do nothing, to not fight for anything. I just wanted to sleep today and wake
up tomorrow again with 20 years and have the chance to change everything [. . .]
From Session 1 to Session 4, the average EXP Level presented a trend of constant growth.
Elizabeth reached EXP Level 5 more frequently, that is, she defined and explored internally her
problem of failing as a mother. In the following excerpt (EE of Guilt/Shame; Session 4), the client
initially reached EXP Level 4 when she accessed the internal conflict between two different parts of
herself: the need to protect her children from a disturbed family and an inner pressure to ensure her
children’s happiness by maintaining their connection to their father. To expand the client’s awareness
about her feelings of guilt, the therapist promoted the exploration of the emotional impact of this issue
and its association with her childhood experiences. Elizabeth achieved EXP Level 5 when she
hypothesized that her feelings of guilt resulted from the nonachievement of her cherished goal of
providing her children a happy childhood. Through this meaning-making, she caught her first glimpse
of the idea that the presence of her children’s father might not guarantee that they would be happier,
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as she had experienced the negative impact of having a dismissive father.
ElizabethFor me, it is very hard to raise my children alone, but if I was still with their father this would
be harder because he was destroying everything I did. But sometimes that lady there (critical part of
herself) tells me: “How can you be so sure that he was not going to change?” This is terrible! (cries)
I’ve given so many opportunities to him and he never changed, why would he change now? But I
believe I’m stealing a happy childhood from them. (Therapist: It’s so painful.) This drives me crazy,
it’s an unbearable guilt and powerlessness. It’s a feeling of worthlessness and failure.
TherapistYou’ve dreamed of a family so many years. How was the family you dreamed of?
ElizabethI dreamed of a family with a husband who would like to be with our kids.
TherapistYou dreamed about a father who cares.
ElizabethExactly, because I already had had a dismissive father and it was horrible!
TherapistIt is painful for you to realize that you cannot give your children something that you’ve also
wanted for you but didn’t have.
ElizabethOf course. It is a feeling of guilt due to a failed promise I made to myself “to give my
children a better father than I had.” Somehow, I got it, but to give them a different father from my
own, I had to get my children away from their own father. [. . .]
TherapistThe inner child who dreamed of this family, what would she tell you?
ElizabethShe would tell me: “you have destroyed all my dreams.” I couldn’t do it! (cries) I feel so
guilty. I destroyed everything I wanted for my children. They deserved . . .
Therapist“Your children are not happy!” (voice of the critical part of the client)
ElizabethThey are happy, but of course they miss a part.
TherapistThe same that you would’ve felt if you had not had the presence of your father.
ElizabethIf I had not had my father I would be a much confident and happier person. I wish I hadn’t
had a father. Maybe my kids will prefer the life they have to the life they could take.
Session 5
After Session 4, the high frequency of EEs of maladaptive Guilt/Shame decreased and became
absent after Session 8. In Session 5, the EEs of Anger were the most frequent. Although the EEs of
maladaptive Anger already emerged in the previous sessions, in Session 5, they emerged together
with EEs of adaptive Sadness.
The EEs of maladaptive Anger were mainly associated with Elizabeth’s father’s and ex-husband’s
criticism to her value as a mother and as a person. During the expression of this rejecting Anger,
Elizabeth reached the first EXP Level 6, presenting both a new and enriched self-experience and the
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inner work that fostered the development of this change. In the following excerpt (EE of maladaptive
Anger), extracted from the beginning of Session 5, the client described how her feelings of
worthlessness were transformed into rejecting anger regarding her father and her ex-husband. She
realized that what prevented the accomplishment of her inner child’s dream of having a happy family
was not her fault, changing her feelings of guilt. ElizabethIn the last session we have stirred up the
destruction of the dreams of my inner girl who has never forgiven me. I didn’t want to see her
because I know it would hurt me.TherapistBecause it is very painful to think that you did not
accomplished her dream.ElizabethYes, but now I’m sure I have no reason to continue to blame
myself. Perhaps what has changed from the last session is that I used to feel rejected, humiliated
and dismissed, and it was transformed into contempt, detachment, revolt and anger. I feel a lot of
anger for them [father and ex-husband] because they helped destroy my inner girl’s dream. I want
them to suffer for all the pain they’ve caused me.TherapistYou’ve always felt that they devalued,
rejected, and despised you, feeding that part of you that criticizes and blames yourself for having
failed.ElizabethNow, I’m feeling that differently. I’m relieved, I do not blame myself. This doesn’t
mean that I didn’t have any responsibility, but that heavy guilt that it had on me is gone. I realized that
they were the main culprits for destroying my inner child’s dreams.
In Session 5, after some of the EEs of maladaptive Anger, Elizabeth described EEs of adaptive
Sadness regarding the same issue. Specifically, the client aroused emotions of Sadness for what she
had lost in her childhood and for the failed relationship with her father and ex-husband. In the
following excerpt, in response to the therapist’s efforts to internally focus the client, she differentiated
her feelings of Sadness. Elizabeth reached EXP Level 5 when she hypothesized that her feelings
had resulted from (a) not having a father who valued her and (b) having a changeless relationship
with him. ElizabethIt is discouraging. My father doesn’t realize that someday it will be too
late!TherapistRealizing that he and your relationship with him is not going to change is
painful.ElizabethYes. It doesn’t make me guilty or angry, but sorry. It saddens me the words I have to
say to a person who should be one of the most important persons in my life.TherapistIt’s like you still
have some hope that he could be the father you needed.ElizabethMaybe that’s what makes me sad.
The hope that he would change was always there for me, but now it is very, very, very tiny. I know our
relationship is not going to change. It saddens me not to have a loving and supporting father.
Sessions 6 to 16
As Elizabeth moved toward the end of therapy, the EXP average level increased between 5 and 6.
She more frequently achieved EXP Level 6 in the EEs of Anger and Joy.
At this stage of the therapy, the EEs of Anger were the most frequent only in Session 15, being
associated with a quarrel between the client and her eldest daughter on the eve of the session. In the
remaining sessions, these EEs were the second most frequent (second to Joy).
After Session 5, the frequency of EEs of maladaptive Anger declined, being replaced by EEs of more
adaptive Anger. In these EEs of adaptive Anger, the client draws a clearer identification and assertion
of her own rights. In the following excerpt rated with EXP Level 6 (Session 6), Elizabeth felt frustrated
with her father’s behavior while deciding not to get involved in his problem. Encouraged by the
therapist’s internally focused interventions, she identified the emotional impact of her new behavior
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and described the inner work underlying this change. The client realized how her involvement with
other people’s problems caused her feelings of worthlessness. She assumed that she is someone
who likes to take care of others but must do it in a different way to protect herself. The statement of
the client’s personal value and rights resulted in feelings of self-confidence and empowerment.
ElizabethInstead of bringing people closer to him [her father], he pushes them further away. I’m
frustrated about that, but I know it’s not my business, so I turned away.TherapistAnd do you feel
guilty?ElizabethNo. I do not feel guilty anymore. I spent a lot of time thinking about others, feeling
sorry for others and forgetting and ignoring myself. I have a life and I deserve to enjoy
it.TherapistYou deserve time for yourself, to take care of yourself.ElizabethYes, and I’m not being
selfish. I deserve it, I’ve always deserved it! I used to think I had the responsibility to change the
world and the people, which made me feel worthless.TherapistYou felt the weight of the world on
your shoulders.ElizabethYes, it was a burden. I’m a person who likes to help others, but I’m not going
to put them first. It is enough! I must accept it or walk away to protect myself (pause). Protect myself
makes me feel confident and stronger. I deserve it!
From Session 6 to the last one, the EEs of adaptive Joy were the most frequent. The client usually
achieved higher EXP Levels (EXP Levels 4–6) in these EEs. These EEs were related to Elizabeth’s
accomplishment of her self-worth (a) as a mother, because she realized that she did in fact provide a
happy childhood to her children, and (b) as a person, because she recognized herself as a more
able, stronger, and lovable person. The next clinical excerpt (Session 12) rated as EXP Level 6
referred to the client’s current relationship with her inner child, who dreamed of raising a different,
happy family from the one she had. The client’s awareness that she was actually providing a happy
childhood to her children allowed her to both be at peace with her inner child and recover happy
memories of her own childhood. She explored and elaborated on the change in the experience of her
inner child, accessing to the meaning and emotional impact of such transformation. Elizabeth’s
awareness of herself as responsible for the achievement of her cherished goal resulted in feelings of
self-pride and empowerment, changing her previous self-experience of worthlessness.
ElizabethWhen I saw my inner girl for the first time she was in a confused and dark scenario. Now
she is happy and quiet at my grandparents’ house, where I had the best moments of my
childhood.TherapistWhat do you think that helped your inner girl to go over there?ElizabethNow, I
know I provided the best family to my kids, where they feel safe and happy. Perhaps my peace today
is reflected in her peace. Maybe that’s it.TherapistNow she can be peaceful and content. Does her
peacefulness help you too?ElizabethSeeing her like that gives me peace. That means that I haven’t
missed everything in my childhood. For me, if I didn’t have a happy childhood, I wouldn’t have
anything in my life. But I was happy with my grandparents, only that was obscured by what went
wrong.TherapistDo you think your peace let her go there and she also gave you more
peace?ElizabethIt gives me the sense that I gave her enough to stop crying. So, instead of feeling
guilty for not accomplishing what she wanted, I’m glad she’s happy.Therapist“I helped her to find
happiness.” How does that feel?ElizabethIt’s comforting, it’s almost a trophy, “I got this!” I was afraid
because I thought that I’d never get her out of that state because she suffered so many
disappointments, but I did! I’m at peace with my inner girl. It’s a feeling of accomplishment! I’m not a
loser!
Discussion
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The intensive study of Elizabeth’s case was carried out to explore the humanistic–experiential
assumption that the increase in the clients’ capability of emotional processing is associated with
successful therapeutic change in depression. More specifically, we aimed to explore the session-by-
session association between the level of emotional processing achieved and the client’s gradual
improvement. According to Stiles’s (2015) theory-building case studies perspective, the comparison
of our observations in Elizabeth’s case with the theoretical assumptions may increase confidence or
suggest modifications to the theory. Thus, this case study may improve and extend the current
knowledge on the role of emotional processing on therapeutic change in depression.
Emotional Processing
During the therapeutic process, Elizabeth enhanced her ability to process emotions. In the initial
sessions, the client wavered between brief references to the inward and emotional impact of specific
daily situations (EXP Level 3), and a deeper focus on what it was like to be herself and how events
were inwardly experienced by her (EXP Level 4). As expected, this good-outcome case began with
moderate levels of emotional processing (Watson & Bedard, 2006), that is, she did not initiate
therapy by refusing to get involved (EXP Level 1) or presenting only a behavioral or intellectual
involvement with her inner experiences (EXP Level 2).
In the final sessions, Elizabeth achieved a consistent trend of higher emotional processing. She
explored her inner experiences (EXP Level 5), developed new feelings, meanings and experiential
insights, diluting her personal feelings of worthlessness (EXP Level 6). This observation of a gradual
increase in the level of emotional processing is consistent with the previous results in good-outcome
cases (Goldman et al., 2005; Pascual-Leone & Yeryomenko, 2017; Pos et al., 2003, 2009, 2017;
Watson & Bedard, 2006).
Emotional Processing and Clinical Symptoms
During Elizabeth’s therapy, while the levels of emotional processing presented a trend of growth, the
intensity of clinical symptoms decreased. The time-series analysis indicated that these variables
were strongly and negatively associated in the same session (lag 0), r = −.71, p < .001. The
associations between emotional processing and symptoms in the subsequent (lag + 1), r = −.29, p =
.180, and preceding session (lag − 1), r = −.37, p = .101, were found to be nonsignificant.
In the same session, the decrease of clinical symptoms was strongly associated with an increase in
the level of emotional processing. This means that when Elizabeth initiated a session with a lower
intensity of clinical symptoms, she achieved higher levels of emotional processing. On the other
hand, when she started the session with more intense symptoms, she presented a lesser ability to
process her emotional experiences. Therefore, the intensity of clinical symptoms may influence the
clients’ capability to process their emotions during the same session. This association throughout
therapy suggests that in good-outcome cases of depression, the reduction of symptoms may be
related to an increase in the clients’ ability to be aware, arouse, explore, make meaning, and
transform their maladaptive emotions.
Although the variables were synchronically associated in Elizabeth’s case, neither the negative
association between the level of emotional processing and the next-session intensity in symptoms
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nor the negative association between the intensity of symptoms and the next-session level of
emotional processing was statistically significant. These results were not expected based on
previous research that found in different samples of clients that the achievement of a higher level of
emotional processing predicted a decrease in symptoms from pre- to posttherapy (Elliott et al., 2013;
Goldman et al., 2005; Pascual-Leone & Yeryomenko, 2017; Pos et al., 2003, 2009; Watson &
Bedard, 2006).
For Elizabeth, achieving higher levels of emotional processing in one session did not ensure a better
clinical condition in the next session, whereas the intensity of symptoms assessed at the beginning of
the session was strongly associated with the emotional processing during the same session. First,
these results suggest that the session-by-session relationship between the level of emotional
processing and the intensity of clinical symptoms may not be linear in Elizabeth’s case. In a detailed
analysis, we observed steeper variations throughout therapy in the intensity of symptoms than in the
average level of emotional processing. Specifically, the decrease in the intensity of clinical symptoms
showed clear setbacks throughout therapy, whereas the levels of emotional processing had a more
steady and constant development. Thus, at an idiographic level, the theoretically expected benefits of
achieving higher levels of emotional processing may not emerge necessarily in the following session.
In addition, achieving higher levels of emotional processing may not be translated in symptoms
gains, as subsequent unexpected negative life events occurred. There were unpredictable negative
events between sessions (e.g., the illness of her child and a quarrel with her daughter at Sessions 7
and 15, respectively), which apparently disturbed the client and may account for the sudden increase
in the intensity of clinical symptoms. Therefore, Elizabeth’s increased ability to process her emotions
did not prevent her from feeling worse about negative life events in the next session. Instead, we
hypothesized that it may have had a delayed effect on symptoms, that is, that her increased
capability to process her painful emotions may have reduced the symptomatic impact of next
negative life events. Therefore, it could take longer than one session interval to have translation at
the symptoms level. Finally, these nonsignificant results may be due to the low number of
observations (N = 16), thus reducing the statistical power to detect effects.
Summarizing, this study suggests that in good-outcome cases of depression, the level of emotional
processing may be strongly dependent on the level of suffering reported by the client at the onset of
the same session, and it may not have a direct effect on symptoms in the next session.
Emotional Processing and Type of Emotions Aroused (Adaptive or Maladaptive)
As the levels of emotional processing increased throughout Elizabeth’s case, we observed a
transformation from maladaptive Guilt/Shame (Sessions 1–4) to maladaptive Anger, adaptive
Sadness (Session 5), and finally to adaptive Anger and Joy (Sessions 6–16). This change from
maladaptive to more adaptive emotions seems to be largely consistent with the theoretical sequence
of the emotional change proposed by Greenberg (2010).
During initial sessions (Sessions 1–4), the level of Elizabeth’s emotional processing increased from
the brief contact with the emotional experience (EXP Level 3) to the inward exploration of personal
issues activating emotions of Guilt/Shame (EXP Level 5). We hypothesized that such an increase in
the level of emotional processing resulted in the subsequent decline of the EEs of maladaptive
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Guilt/Shame and in the emergence of EEs of Anger (Session 5). Indeed, the client described the
transformation of her feelings of failure into rejecting Anger regarding her father and ex-husband
(EXP Level 6) after she had explored more deeply her feeling of Guilt/Shame.
These responses of maladaptive Anger, focused on the attack and rejection of her father and ex-
husband, are expected to be the first step to change the client’s negative self-evaluation (Pascual-
Leone & Greenberg, 2007). Elizabeth’s higher emotional processing of these feelings of Anger (EXP
Level 6) seemed to have been connected to the emergence of EEs of Sadness regarding the same
issue (Session 5). These emotional responses of Sadness were associated with what the client lost
and will not achieve, mobilizing her to accept and let go of those unfulfilled needs (Greenberg &
Watson, 2006). The client’s awareness, arousing, exploring, and reflecting on the meaning of that
feelings of Sadness (EXP Level 5) may have contributed to transform the maladaptive Anger into a
more adaptive emotional response. In the late EEs of Anger (Sessions 6–16), instead of being
focused on her father and ex-husband, she accepted that they would not change and made a clear
statement of her rights to be happy and protect herself from others’ criticism (Greenberg, 2010).
Until the end of therapy, Elizabeth deeply explored those adaptive emotions of Anger. She described
her new assertive behaviors, the inner work, and the experiential impact of her process of change,
namely, the experiencing of feelings of self-pride and empowerment (EXP Level 6). Alongside this
assertive statement (EEs of adaptive Anger), the EEs of adaptive Joy became the most frequent
(Sessions 6–16), mobilizing her to be congruent with her rights and needs (Greenberg, 2010). This
transformation is theoretically expected. According to Greenberg and Watson (2006), accessing
adaptive emotions such as anger to replace unfairness and sadness for the unfulfilled needs ensures
the self-capacity to achieve self-worth and to feel loved.
The emotional scheme underlies the activation of specific emotions; therefore, changes in the
aroused emotions regarding the same issue may suggest a transformation of the scheme
(Greenberg, 2010; Greenberg & Korman, 1993; Greenberg & Watson, 2006). Specifically, the
observed change in Elizabeth’s in-session aroused emotions suggests that her shame-based
worthlessness scheme associated with her early experiences with her father was transformed and
became more adaptive during therapy (Greenberg & Watson, 2006). Because this changing to more
adaptive emotions occurred during the increase in the level of emotional processing, it seems to
provide further support for the claim of humanistic–experiential approaches that emotional
processing contributes to transforming the underlying emotional scheme, resulting in new and more
adaptive emotions (Greenberg, 2010; Greenberg & Watson, 2006).
Contrary to our expectation, we observed a low frequency of EEs of Sadness (Greenberg & Watson,
2006). First, the absence of maladaptive EEs of Sadness (e.g., hopelessness) in the initial sessions
may have been masked by the high frequency of EEs Guilt/Shame. Sporadic emotional responses of
Sadness may have been expressed along with emotional responses of Guilt/Shame, thus considered
nondominant during the EE. Second, instead of adaptive Sadness, accessing adaptive Anger for
unfairness was more frequent in Elizabeth’s case. This high frequency of EE of Anger may be
associated with Elizabeth’s specific issues. As she was victim of a critical and dismissive father and
ex-husband, Anger was an adaptive emotional response that mobilized her to a proactive affirmation
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and healthy entitlement, ensuring her self-capacity and self-worth (Greenberg & Watson, 2006;
Pascual-Leone, 2009). Hence, accessing adaptive Sadness, even with a low frequency, may have
been productive for her acceptance and letting go of her unfulfilled needs of being loved by her father
(Greenberg & Watson, 2006). Although this result may be due to this client’s specific problems and
idiosyncrasies, it suggests that in some cases of successful change of depression, the arousing of
sadness can have a low frequency.
Conclusion, Limitations, and Further Investigation
Considering that this research is an exploratory case study, the results may be due to the client’s
idiosyncrasies, which prevents any generalization. However, the congruencies and discrepancies
between our observations and the theory can be informative (Stiles, 2015).
First, the change from maladaptive to more adaptive emotions during the increase in the level of
emotional processing was theoretically expected, strengthening the hypothesis that it may contribute
to changes in clients’ emotional responses and the underlying emotional scheme (Greenberg, 2010;
Greenberg & Watson, 2006). Thus, a client’s ongoing ability to process his or her emotions may hint
at the gradual transformation of the client’s depressive schema.
Second, instead of the level of emotional processing contributing to the subsequent intensity of
symptoms (Elliott et al., 2013; Pascual-Leone & Yeryomenko, 2017; Pos et al., 2003, 2009), we
observed that it was the intensity of the symptoms that may have influenced the level of emotional
processing achieved during the same session. Thus, symptoms in a given session may provide
information about the client’s capability to emotionally process their experiences, thus allowing
therapists to adjust their interventions. Specifically, favoring the use of strategies focused on
promoting higher levels of emotional processing in sessions with less intense symptoms. Future
studies should address the relationship between emotional processing and symptoms in the following
sessions, as the pattern observed may have resulted from (a) idiosyncrasies of the case, (b)
procedures of data analysis (i.e., the impact on symptoms may have been nonlinear or delayed), or
(c) additional variables influencing the results.
Footnotes
The clinical vignettes were translated from Portuguese.
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Submitted: November 21, 2017 Revised: June 26, 2018 Accepted: June 28, 2018
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Source: Psychotherapy. Vol. 55. (3), Sep, 2018 pp. 263-274)
Accession Number: 2018-43053-006
Digital Object Identifier: 10.1037/pst0000190
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