Reflection
Lisa1314
EmotionalIntelligence.11.22.pptxEmotional Intelligence
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Emotions and the brain
https://www.youtube.com/watch?v=xNY0AAUtH3g
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A piece of information that tells you something about how you are experiencing your world.
Gives us feedback on our environment
Are experienced internally and expressed externally
Can tell us our passions and values
Influenced by thoughts/perceptions – can trigger physical responses and behaviors
Are modified by the socialisation process or how we adapt our behaviour to the norms of society or our culture and genetic makeup of a person (temperament)
Are not good or bad – they just are…
What are emotions?
A piece of information that tells you something about how you are experiencing your world.
Gives us feedback on our environment
Are experienced internally and expressed externally
Can tell us our passions and values
Influenced by thoughts/perceptions – can trigger physical responses and behaviors
Are modified by the socialisation process or how we adapt our behaviour to the norms of society or our culture and genetic makeup of a person (temperament)
Are not good or bad – they just are…
Gives us feedback on our environment i.e. dangerous, friendly
Can also tell us our passions and values
Influenced by thoughts/perceptions-> can trigger physical responses and behaviours
Combination of emotions: i.e. primary=fear secondary= fear (example with out children coming home late)
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Send an emoji that best describes how you felt today…
Add your first and last name
Emojis
Types of emotions
We all label our emotions as either + or -. We are taught this from a young age
We are also taught that some emotions are ok to express/some are not + some are gendered (i.e. may be perceived as weak/sensitive)
All emotions are normal and natural- it’s not about what you experience, it’s how you manage it
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Question
How can emotions (inward and outward) affect the workplace?
Emotional intelligence
noun: emotional intelligence
the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
"emotional intelligence is the key to both personal and professional success"
“Hard skills,
soft skills
It’s not what you’ve got, it’s how you use it.”
Hard skills
Soft skills
It’s not what you’ve got, it’s how you use it
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Emotional intelligence can have massive benefits for any organization, but why? How do we maximize EQ in the workplace?
Why emotional intelligence is a key pillar of diversity and inclusion
Your ability to read emotions is critical, because picking up those emotional clues—including facial expressions and other nonverbal signals—might stop you miscuing and, in turn, managing the situation poorly. Critically, recognizing goes beyond the literal immediate read and involves intuitive, almost visceral or a gut feeling, input of data.
How else can we tell how someone is feeling other than their body language?
Recognising emotions in others
Relatively easy in self but what about in others
Your ability to read emotions is critical, because picking up those emotional clues—including facial expressions and other nonverbal signals—might stop you miscuing and, in turn, managing the situation poorly. Critically, recognizing goes beyond the literal immediate read and involves intuitive, almost visceral or a gut feeling, input of data.
How else can we tell how someone is feeling other than their body language?
-tone of voice, appearance, eye contact,
Why is it important to recognise how others feel?
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| Afraid | Nervous | Embarrassed | Angry | Hot | Happy |
| Hands shaking Knees shaking Covered mouth with hand Heart pounding whimpering | Tapping hand or feet Biting bottom lip/nails Butterflies in stomach Stuttering Lump in throat | Blushing or turning red Hanging head low Holding back tears Rolling eyes Hiding face | Red in the face Hands on hips Jaw/fists clenched Veins popping Punching hand into fist | Bright red face Sweat on face/back Fanning self with hand Moving slowly Drenched hairline | Smiling face Eyes wide open Corners of mouth rising Jumping up and down Laughing or giggling On cloud nine |
Showing Not Telling Emotions and Feelings
Think of a recent situation in which it was essential for you to be skilled at recognizing emotions.
What happened?
What was effective, and what was not?
What would you do differently next time?
Key questions are:
How did you feel and how did you know?
How did others feel (and how did you know)?
Discussion question
In the workplace
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Why is this important in the workplace?
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These 4 skills= emotional intelligence
Developmental process
Can be enhanced unlike IQ
Involves interplay of thoughts, feelings, behaviours
Why is this important in the workplace?
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Self-Awareness
Self-Awareness is the ability to accurately sense and identify personal feelings, along with the ability to understand and evaluate them. To be fully aware of your feelings you must first identify them, and then you must acknowledge and accept them.
Self-awareness is concerned with knowing about your own internal states, preferences, resources, and perceptions.
As you become more self-aware, you become better able to be in touch with your own feelings.
Self-awareness is very important to achieving success at work. Not being in touch with your own feelings in sufficient degree can handicap your overall effectiveness.
Individuals who have high self-awareness are able to conduct accurate self-appraisals, are self-confident, are authentic, welcome feedback, perceive situations accurately, and are willing to take risks for what they believe to be right.
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The first and the most important of the four emotional intelligence cluster is Self-Awareness.
Emotional Self-Awareness
Emotional self-awareness is the ability to recognize your own emotions and their effects, to identify how you react to cues in the environment, and to understand how your emotions affect your overall performance.
Individuals in which this competency is highly developed:
Are aware of their feelings
Understand the connection between their own feelings and what they think, do, and say
Know why certain feelings occur in themselves
Recognize how their feelings affect their performance
Understand the implications of their actions
Are aware of how they are guided by their values and goals
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The first competency in Self-Awareness is Emotional Self-control.
Accurate Self-Assessment
Accurate self-assessment is the process of identifying your inner resources, abilities, strengths, and acknowledging and accepting your limits. It is based on the desire to receive feedback and new perspectives about yourself and is motivated by the desire for continuous learning and self-development.
Individuals in which this competency is highly developed:
Have a sense of humor about themselves
Are knowledgeable of their own strengths and weaknesses
Have the ability to be reflective to learn from experience
Are receptive to candid feedback, new perspectives, continuous learning, and self-development
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The second competency in self-awareness is accurate self-assessment.
Self-Confidence
Self-confidence is your own belief in your capability to accomplish a task. Self-confidence includes acknowledging and affirming that you are the best person for the job that you are doing. It is also about conveying your ideas and opinions in a confident manner and having a positive impacted on others.
Individuals in which this competence is highly developed:
The belief that they are the most capable person for the job
The ability to present themselves in an assured, unhesitating manner
The courage to voice views that may be unpopular and to go out on a limb when following their convictions
The ability to be decisive and to make sound decisions despite uncertainties and pressures
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The third and final competency in self-awareness is self-confidence.
How to Improve and Develop Self-Awareness
Increasing your self-awareness will require serious thought and effort.
You will have to be objective about yourself and your own perceptions as you examine your inner feelings and explore your reactions to be the people and events in your work life.
Specifically, you will have to summon the courage to objectively examine the ways that you make appraisals, tune in to our senses, and get in touch with your feelings.
You will have to learn how to identify your true intentions and pay close attention to your actions.
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Okay, so now you know what self-awareness is, what can I do to improve on my current level of self-awareness?
Self-Management
Self-Management is the ability to understand your emotions and then use that understanding to turn situations to your benefit.
Self-management is also the ability to use your feelings to reason well and act intentionally.
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The second cluster in emotional intelligence is Self-Management.
Why is Self-Management Important?
Self-management is important because when people are able to better managing their emotions, they do better in life.
The more people allow emotions to control and direct their behavior, the worse they do in life.
People who are good managers of their emotions are open to change, effective in mood management, consistent in stress management, they are intentional, productive, and behave in a reasonable and rational way.
Why it is Important to Know What Emotional Intelligence is?
Emotional intelligence is essential in effective leadership and has a direct impact on work performance.
At Egon Zehner International, an employment search firm, analyzed 515 senior executives and found that the executives with strong emotional intelligence test results were more likely to succeed than were other executives whose strength areas were in either relevant previous experience or traditional IQ scores.
Research at the Center for Creative Leadership has shown that the primary cause of executive turnover was individual deficiency in the area of emotional competence.
In another study that involved 130 executives, results showed that there is a strong correlation between how well an individual handled personal emotions and the willingness of others to work with that individual.
A leader with a positive mood and attitude tends to interact with others in a way that results in a positive, helpful, and cooperative workgroup, thereby increasing workplace efficiency.
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At this point you may be thinking, well, why do I even need to know about Emotional intelligence?
Six Competencies within Self-Management
The Self-Management cluster contains six basic competencies or subcategories:
Emotional self-control
Trustworthiness
Consciousness
Adaptability
Optimism
Initiative
Emotional self-control is the ability to keep impulsive feelings and emotions under control. It is being able to restrain negative actions when provoked, when faced with opposition or hostility from other people, or when working under pressure.
Trustworthiness is maintaining standards of honesty and integrity. It includes communicating intentions, ideas, and feelings openly, and welcoming openness and honesty in others.
Conscientiousness is about taking responsibility for personal performance. It reflects an underlying drive for being reliable and delivering quality work.
Optimism is about seeing the world as a glass that is “half-full” rather than “half-empty”. It is the ability to see good in others and in the situations at hand. Threats are viewed merely as opportunities that can be acted upon and taken advantage of to achieve optimal outcomes.
Initiative is the ability to identify a problem, obstacle, or opportunity and take action on it. People with initiative are consistently striving to do better, to experience new challenges, and to be held accountable for their actions and ideas.
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Social Awareness
Social awareness refers to how people handle relationships and awareness of others’ feelings, needs, and concerns.
It is the ability to recognize and appropriately respond to the emotions and feelings of others.
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The third cluster in emotional intelligence is social awareness.
Three Competencies within Social Awareness
The Social Awareness cluster contains three basic competencies or subcategories:
Empathy
Organizational awareness
Service orientation
Empathy is about understanding other people. It is the ability to hear and understand accurately unspoken or partly expressed thoughts, feelings, and concerns of others. People with empathy are able to constantly pick up on emotional cues, and they can appreciate not only what people are saying but also why they are saying it.
Organizational Awareness is the ability to understand the power relationships in one’s group or organization. This includes the ability to identify the real decision makers and who can influence them. It is also about recognizing the values and cultures of organizations and how they affect the way people act and behave.
Service orientation is anticipating, recognizing, and meeting other people’s needs. It means focusing ones efforts on others, and reaction to the requests of others.
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Why is Having Social Awareness Important?
Social awareness is very important for creating and maintaining good working relationships with other people.
People high in social awareness can feel what other people are feeling and can put themselves in their shoes.
People who are high in social awareness are able to read non-verbal cues, read messages conveyed by facial gestures, posture, eye movement, and body language.
Social Skills
Social Skills refers to a proficiency at suggesting desirable responses in others.
People with good social skills are good business leaders, leaders in society, and effective parents who understand that personal success and group or family success are inseparable.
They lead by example, encouraging others in positive ways, validating them and creating trust within them.
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The fourth and final cluster in emotional intelligence is social skills.
Eight Competencies within Social Skills
The Social Skills cluster contains eight basic competencies or subcategories:
Developing others
Inspirational leadership
Influence
Communication
Change catalyst
Conflict management
Building bonds
Teamwork and collaboration
Developing others is the ability to promote the long-term learning or development of others. Its focus is on the developmental intent and effect rather than on the formal role of teaching or training. Those who do this well spend time to help people find their own way to excellence through specific feedback on current performance.
Inspirational leadership is the ability to take on the role as leader of a team or group. Inspirational leaders work to bring people together to get the job done, they build a strong sense of belonging within the group leading others to feel they are part of something larger than themselves.
Influence is the ability to persuade, convince, or impact other to get them to go along with or support your agenda. Influence is about grabbing someone’s attention and passing on something they want to hear.
Communication is the ability to send clear and convincing messages to an audience in open and effective way. People high in communication make their presentations engaging and are open to dialogue with the audience.
Change catalyst is having the ability to alert, energize and lead groups to bring about specific changes in the way things are done.
Conflict management is the ability to handle difficult individuals, groups of people, or tense situations with discretion. This involves coming face to face with the conflict rather than trying to avoid it. This competency entails focusing on the issues rather than the people and working to de-escalate bad feelings.
Building bonds is about working to build or maintain friendly, reciprocal, and warm relationships or networks with people. Building bonds means developing and maintaining good relationships with a variety of people.
Teamwork and Collaboration is about working cooperatively with others, being part of a team and working together as opposed to working separately or competitively. Teamwork and collaboration is enjoying shared responsibility and rewards for accomplishments. It is actively participating and enjoying building the capability of the team.
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Why are Social Skills Important?
Social skills are the basic skills everyone needs to have in order to be effective at anything they do. Not having the basic social skills can severely limit the quality of work that you produce.
Why is it Important to Develop My Own Emotional Intelligence?
Recent research suggests that the competencies associated with emotional intelligence are not set in stone at birth, but that the emotional competencies can indeed be learned and developed.
There are many benefits associated with developing your own emotional intelligence capabilities, and those benefits range from the personal to the organizational.
The higher your emotional intelligence, the more likely you are to succeed in personal and professional relationships.
There is a strong correlation between well-developed emotional intelligence and personal self-satisfaction and overall self-confidence.
Having a good understanding of yourself, your strengths, and your weaknesses is essential to superior performance when on the job.
When your emotional intelligence is fully developed, it is easier to work well under constantly changing circumstances and to act on your ideas in ways that benefit the organization.
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Okay so now we have all of these tools to help us to develop and improve the difference competencies of emotional intelligence, why is that important?
Emotional Intelligence and Diversity Four Layers of Diversity Model
This includes an individual's likes and dislikes, values, and beliefs. Personality is shaped early in life and is both influenced by, and influences, the other three layers throughout one's lifetime and career choices.
1. Personality:
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These include aspects of diversity over which we have no control (though "physical ability" can change over time due to choices we make to be active or not, or in cases of illness or accidents).
This dimension is the layer in which many divisions between and among people exist and which forms the core of many diversity efforts.
These dimensions include the first things we see in other people, such as race or gender and on which we make many assumptions and base judgments.
2. Internal dimensions:
These include aspects of our lives which we have some control over, which might change over time, and which usually form the basis for decisions on careers and work styles.
This layer often determines, in part, with whom we develop friendships and what we do for work.
This layer also tells us much about whom we like to be with.
3. External dimensions:
This layer concerns the aspects of culture found in a work setting.
While much attention of diversity efforts is focused on the internal dimensions, issues of preferential treatment and opportunities for development or promotion are impacted by the aspects of this layer.
4. Organizational dimensions:
Think about how the various factors influenced the choices and decisions you made up to this point in your life.
Which have had a positive impact?
Which have had a negative impact?
Which are you proud of?
Which do you try to hide from others?
Read over the factors on the four dimensions.
Looking at the factors again, think about the factors you have difficulty in accepting in other people.
Which of the factors do you make snap judgments on?
Which influence your decisions in a negative manner?
What factors cause you to try to avoid contact with others?
HOW CAN THESE FACTORS AFFECT THE WORKPLACE?
Emotional Intelligence and Diversity Four Layers of Diversity Model
