Self reflective report 2
toygikiller
EmergingTrends-1.pptxHousekeeping
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Assign 1 feedback as per 2 week turnaround back to you with comments
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Week 8 presented by guest
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Information Systems Management
Emerging Trends
CRICOS 00111D TOID 3069
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Manage THIS!
Purpose (current, potential uses)
Disruption
Integration (processes, data/information flow, real-time…)
Standards, Principles, Ethics, Privacy
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https://youtu.be/dVqNiamVUz0
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Roadmap for today’s lecture Revisit
‘technology’ Understand
‘emergence’
Identify characteristics of emerging
technologies
Explore primary concerns of emerging technologies for IS managers
‘Road test’ emerging technologies/concepts
– The Internet of Things (IoT)
– 3D Printing
– Wearables
– Artificial Intelligence
– Virtual/Augmented Reality
– Unmanned Aerial Vehicles
– Autonomous vehicles
– Infinite datacentres
– Quantum Computing
Do they meet our criteria?
Some ‘takeaways’ from the topic
An interesting take on what happened to Google Glass
- http: / / ww w .qu o ra. c o m /W hat - happ e ned - to- G o o gl e - G l a s s
Once it was deployed in the market, Glass produced some negative consequences that are pretty hard to
get past. I'm sure this isn't an exhaustive list, but the following come to mind:
Boundary concerns of non-users. "Are you recording me, or something of mine, or something you're not
supposed to be recording (like a military installation or a first-run movie) without permission?"
Perception by more than a few non-users that Glass users are arrogant show-offs (led to coining of the
term "Glassholes").
Derision, sometimes even physical attacks, against users by more than a few non-users, for the combined
two reasons above. Unlike iPhone users (for example), Google Glass users aren't seen as cool by the
unwashed masses.
Google Glass was (is) a ground-breaking technological and social experiment. It's a first-generation
consumer wearable device, and it has paved the way for a genre that's going to be absolutely massive - no
doubt about it. I'm sure that Google hoped it would catch on fire as a product, but a huge amount has
been learned about wearables in general from Glass being put out there in the marketplace. That's bound
to show up in future generations of wearables.
I don't think Glass is a total failure either. Not by a long shot. I think it will be a lot like the Segway, with
many niche enterprise use cases. Surgery, policing, sports, things like that.
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ominence;
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Emerging technology / ‘emergence’
e·merg·ing (ĭ-mûr′jĭng)
- adj. Newly formed or just coming into pr
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‘Newly’, How long is ‘new’?
Backtracking / that thing called ‘technology’
Some keywords from Week 1 definitions of Technology:
- practical implementation
- knowledge
- linking of different disciplines to plan, develop, implement,
monitor, and control
…the practical application of knowledge especially in a particular area and a capability given by the practical application of knowledge
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Emerging technologies / Criteria (2)
– European Commission funded project titled “Ethical Issues of
Emerging ICT Applications (ETICA)”
– http://ww w .etica-p r o jec t .eu/
– Stahl (2011) defined ET as technologies that have the
potential to gain social relevance within the next 10 to 15
years. He adds that this means they are not only currently at
an early stage in their development process, but they have
already moved beyond the purely conceptual stage.
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What characteristics/defining features do emerging technologies have?
Technology is considered emerging if it is not widely available in
the market and used by people
Miller et al. (2005) stated: A technology is still emerging if it is not
yet a ‘must-have’
Emerging Technologies have a ‘cool factor’ about them
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Emerging technologies / From ‘emerging’ to ‘traditional’
The question of when a technology can be labelled as an emerging
technology and when it can be labelled as a traditional/well-
established technology remains.
- Example: Radio Frequency Identification (RFID)
- Is not considered emerging in developed countries, whereas it is
described as an ET in other poor and developing countries in the
world where the Internet and communication technology
infrastructures are still poor.
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Emerging technologies / Criteria (3)
Characteristic Description
ET Uncertainty The uncertainty of ET’s takes several forms with unknown and unpredictable values and outcomes such as standards and specifications, business models, price, …
As time passes the ET becomes mature and diffused, the number of adopters increases while the costs drop. The social and ethical issues may increase as the ET is used in new applications.
ET Network Effect The value of the ET increases by increasing the number of ET users.
ET Costs The cost of owning the ET is high and the cost of substituting traditional technology with the ET is high.
Unobvious ET Impact The social and/or ethical impacts of the ET are unseen, unknown or unexpected at time of adoption/use or early stage in the ET lifecycle.
ET Availability (ET is limited The ET is usually available for a particular context or in the country that
to creator or innovator creates or invents it.
country)
ET’s are not fully investigated Most material on ETs are whitepapers and/or technical reports produced by
or researched the manufacturers of the ET with little science/academic research.
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Emerging technologies / Technical drivers
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Emerging technologies / Business & social drivers
The general business and social trends surrounding the
organisation
- The competitive landscape
- The legal and regulatory context
- Hype
- Trends
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Emerging technologies / Your awareness
- Trend Reports
- Trade shows, Roadshows, Networking events
- Vendor-initiated
- Industry news
- General media
- Word of mouth
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Emerging technologies / What does managing them involve?
– Policy - having an approved policy in place
– Procedures - to govern emerging trends. How can new technologies can
be used and for what purpose?
– Research - what are the latest trends and technologies and what benefits
will it provide your organisation? (SWOT)
– Reference sites - who else is using it, for what purpose and with what
result?
– Processes - what new processes are required to manage use of the new
technology? How will these differ from current processes?
– Risk Assessment - what are the risks involved in implementation? What
are the risks in not embracing the emerging trend/technology?
Emerging technologies / Your primary considerations as IS managers
– Three (3) main issues (I)/questions (Q) tend to arise:
1. Q: What are the emerging trends and what is hype? Can you
determine the difference?
2. Q: What is the ‘leading edge’ and what is ‘bleeding edge’ of
technology?
3. I: Ability to effectively implement and appropriately manage new
technologies and the new security risks those new technologies
may introduce. Q: What are the unintended consequences?
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Emerging technologies / What does managing them involve? (3)
– Cultural transformation - what impact will the new trend or
technology have on staff and the community? How will the change
process be managed? What training is required and how will it be
delivered?
– Extent - who is affected by the emerging trend or technology?
– Communication - How will policies, procedures and processes be
communicated to staff?
– Training - What training will staff require? How will it be delivered?
– Partnerships - Are there opportunities to adopt new technologies in
partnership, thereby reducing risk and upfront capital investment?
Emerging technologies / What does managing them involve? (2)
– Security - what are the relevant security issues? What measures can be
put in place to manage these issues?
– Demand for specialised security professionals
– Sarbanes-Oxley
– Health Insurance Portability and Accountability Act (HIPAA )
– Efficiency - how will this new trend or technology impact on efficiency?
Will it enable services to be delivered more efficiently? Will it change
how services are delivered? Will it enable new services to be delivered?
How will it impact on staff productivity? What training is required?
– Return-on-investment - what costs are involved? What impact is the
impact on staff resourcing?
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IS Management concerns?
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The IoT links objects to the Internet, enabling data and insights never available before
Nodes, IP addresses, sensors
Gartner predict that by 2020 there will be over 26 billion connected devices
Relationships will be between people-people, people-things, and things-things
Available Widely
Beyond Conceptual Stage
Must have/Cool
Uncertainty (Standards, regs, business model)
Network effect
Cost
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The Internet of Things (IoT)
3D Printing
Wearables Artificial
Intelligence
Virtual/Augmented Reality
Unmanned Aerial Vehicles
Autonomous vehicles
Infinite datacentres
Quantum Computing
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3D Printing
https://www.youtube.com/watch?v=V
x0Z6LplaMU
Available Widely
Beyond Conceptual Stage
Must have/Cool
Uncertainty (Standards, regs, business model)
Network effect
Cost
IS Management concerns? 24
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model)
tompopomaronis/2017/08/29/
Cost
on-artificial-intelligence-and-
matters/#74936f096668
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Artificial Intelligence
Not only robotic form
The future of work
Unintended consequences
Singularity
Available Widely
Beyond Conceptual Stage
Must have/Cool https://ww w .for b e s.com / si te s/ Uncertainty (Standards, regs, business
11-tech-leaders-share-insights- Network effect
what-actually- IS Management concerns? 26
Wearables
Available Widely
Beyond Conceptual Stage
Must have/Cool
Uncertainty (Standards, regs, business model)
Network effect
Cost
IS Management concerns? 25
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Reality (AR)
numbers. From around 200,000 in 2014 to a
450% increase.
unlike Virtual Reality which closes the world
world but hopefully allows an improvement on
CEO
Cost
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Unmanned Aerial Vehicles (UAV) / Drones
Data capture (surveillance, privacy, new
PoV)
Delivery of good (food, medical)
Restricted airspace
Limited battery life, reduced flight time
Available Widely
Beyond Conceptual Stage
Must have/Cool
Uncertainty (Standards, regs, business model)
Network effect
Cost 28
IS Management concerns?
Virtual Reality (VR)/Augmented
2017 will witness a massive jump in user
projected 90 million in 2017, this represents a
“I’m excited about Augmented Reality because
out”...“AR allows individuals to be present in the
what’s happening presently.” Tim Cook, Apple
Available Widely
Beyond Conceptual Stage
Must have/Cool
Uncertainty (Standards, regs, business
https://youtu.be/YuIgyKLPt3s model)
FF, Oculus Rift $2B Network effect
IS Management concerns?
symbol
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model)
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Infinite Datacentres
Infinite = Infinite possibilities
https://youtu.be/CfD0G1hbZXI
Available Widely
Beyond Conceptual Stage
John Wallis is probably turning in his Must have/Cool
grave. It was Wallis who is credited Uncertainty (Standards, regs, business
with introducing the for Network effect
infinity. Cost
Jason’s comment - IS Management concerns?
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Autonomous vehicles
Efficiency gains
Transport & Logistics ‘Disruptor’
Available Widely
Beyond Conceptual Stage
Must have/Cool
Uncertainty (Standards, regs, business model)
Network effect
Cost
IS Management concerns?
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Some people will tell you the CLOUD is still an emerging technology
– Some aspects managed in-house, others externally
– More than 60% of IT cloud adoption is redeployment of current technology
– Make sure there is a valid business reason to migrate to the cloud
– Manage the technology/processes, NOT the trend 32
Quantum Computing
Traditional: Can be 1 or 0
Quantum: Can be 1 and 0
Available Widely
Beyond Conceptual Stage
Must have/Cool
Uncertainty (Standards, regs, business model)
Network effect
Cost
IS Management concerns?
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Emerging technologies / Unknown, Uncertainty
Difficult to manage what you cannot measure
Edward Deming
I think there is a WORLD market for maybe five computers
Thomas Watson, President IBM, 1943
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Some ‘takeaways’ from emerging technology
– As technology continues to advance, IS/IT MANAGERS (and
Business Managers and investors and…) need to understand
when to embrace a technology-enabled trend in its formative
stages versus when to ride out the hype cycle.
– YOU as the IS/IT Manager need to identify disruptive trends
arising from emerging information technology AND assesses
their potential impact. Make a MGMT ‘judgment call’
– The returned value/return on investment from an emerging
technology and the penetration rate at the early stage of the
technology’s lifecycle are unclear.
– The only certainty with Emerging Technologies is the high degree
of uncertainty associated with them.
Emerging technologies / Management success
– How will the emerging technology align with…
– Firm strategy: The way the organisation intends to
achieve objectives.
– Firm culture: The collection of beliefs, expectations, and
values shared by the members of an organisation.
– Architecture of other Infrastructure: The technological
backbone of the firm. It constrains and enables
opportunities for future information systems projects.
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Cisco 2012
“Tomorrow starts here”
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