MULTIPLE QUESTIONS

Email, rather than chat or texting, is the appropriate digital tool to use for quick turnarounds during the writing process.

 True

 False

The actual composition of text is just a small part of the technical writing process.

 True

 False

Examples of ethical abuses in technical communication include

		plagiarizing the work of others
		exaggerating claims.
		downplaying information.
		a and b only.
		a, b, and c.

When creating workplace emails,

		try to incorporate emoticons for greater connection with your audience
		don’t worry too much about proper spelling and grammar, since everyone knows how quickly email is written.
		apply a conversational, informal style.
		don’t include a signature block.
		None of the answers is correct.

Using upbeat images to downplay the negative messages of written text may be persuasive, but it is unethical.

 True

 False

Use of bullets and headings is inappropriate in email messages

 True

 False

Always provide readers with more than they want and need.

 True

 False

For most simple correspondence, email is the correct format to use.

 True

 False

Technical communication includes digital media such as podcasts and online videos.

 True

 False

In the United States, most people read documents from beginning to end.

 True

 False

Emoticons are an appropriate way to convey tone in emails to clients.

 True

 False

Components of a well-written email message include a

		Components of a well-written email message include a
		clear subject line.
		brief introduction.
		signature block.
		a, b, and c

Proprietary information is not the exclusive property of a company.

 True

 False

A short document can be rewritten at different levels for different audiences.

 True

 False

2 points   

Always assume that any email message you send will be read by unintended audiences.

 True

 False

Don’t indent paragraphs in email messages.

 True

 False

Deliberate miscommunication is fairly common in the workplace.

 True

 False

The human brain is the ultimate tool for navigating critical thinking decisions.

 True

 False

Email messages are automatically copyrighted.

 True

 False

Readers often equate all caps with shouting.

 True

 False

Email privacy can be compromised when

		everyone on a group mailing list automatically receives a copy of the message.
		messages are saved in backup files that are later accessed by others.
		someone with your password accesses your email account.
		a, b, and c.

All documents have some persuasive aspect.

 True

 False

Save all drafts of a document; you may need to retrieve useful material from an early draft

 True

 False