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The Skilled Helper: A Problem-Management & Opportunity-Development Approach to Helping

Eleventh Edition

Chapter 9

The Three Tasks of Stage I: Help Clients Tell the Story, the Real Story, and the Right Story

The Skilled Helper Model: Stage I

Stage I Tasks: Help Clients Explore Their Concerns

Three Tasks of Stage I: To Help Clients Understand Themselves, their Problems, and their Unused Opportunities (1 of 2)

Task A:

Help clients tell their stories in terms of problem situations and unused opportunities. The questions here are, “What’s going on?” “What are my concerns?” “What are the issues?”

Task B:

Help clients develop new perspectives and reframe their stories. Help clients identify and clarify the critical elements of the problem situation or unused opportunity. This often means helping clients identify blind spots, develop new perspectives, and reframe the story itself. The questions here are, “What’s really going on? What are my real concerns? What am I failing to see? What are the critical elements of the story?” A judicious use of challenging skills is needed here.

Three Tasks of Stage I: To Help Clients Understand Themselves, their Problems, and their Unused Opportunities (2 of 2)

Task C:

Help clients stay focused on issues that will make a difference in their lives. Clients often have multiple problems. If that is the case, help clients work on substantive issues. The questions here are, “What are my key concerns?” “What should I work on?” “What will make a difference in my life?”

Solution focused: https://www.youtube.com/watch?v=T33j_ZETzUs

Task I-A: Learn Ways of Helping Clients Tell Their Stories (1 of 2)

Help the client feel safe in the helping encounter.

Learn to work with all styles of storytelling.

Start where the client start

Assess the severity of the client’s problems.

Help clients identify and clarify key issues.

Help clients explore the context of their concerns.

Help clients talk productively about the past.

Help clients talk about the past to make sense of the present.

Task I-A: Learn Ways of Helping Clients Tell Their Stories (2 of 2)

Help clients talk about the past to be reconciled to or liberated from it.

Help clients talk about the past in order to prepare for action in the future.

Right from the beginning, help clients spot unused opportunities.

Help clients see every problem as an opportunity.

As clients tell their stories, help them search for unused resources.

Help Clients Talk Productively About the Past

Help clients talk about the past to make sense of the present.

Help clients talk about the past to be reconciled to or liberated from it.

Help clients talk about the past in order to prepare for action in the future.

As Clients Tell Their Stories, Help Them Search for Unused Resources

Skilled helpers are quick to spot clients’ resources, both within and around them.

Resources they are using

Resources they are not using

Resources they are misusing

Resources they are abusing

The storytelling process should always include helping clients find the opportunities embedded in any problem situation.

Guidelines for Stage I

Establish a Working Alliance

Help Clients Tell Their Stories

Build Ongoing Client Assessment into the Helping Process

Help Clients Move to Action

Establish a Feedback and Evaluation System