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Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

Effective Businss Communications… The “7Life Languages™” Way

Special discounted website: www.thekllp.com Special CODE: Richland

Introduction

Why would a student in a college-level management or business course be required to learn about communicating through the 7Life Languages™. Surely

you already know how to communicate i n order to be successful in the business world. Right? Perhaps that is true. But, learning to communicate through the 7 Behavioral Life Languages can possibly significantly i ncrease your chances to be

even more successful when i nteracting with others, not only in the business arena, but also i n your personal and social relationships as well. Remember,

these languages are “Life” languages; so they will affect every area of your life. Research consistently indicates that three of the fi ve most important work-related

skills that managers and employees at all levels withi n an organization need to master in order to be successful i n the world of work are (1) verbal ski lls ; (2) writing skills; and (3) interpersonal communication skills. Verbal skills reflect

one’s ability to clearly articulate and communicate personal/professional desires, needs, and wants in a manner that others will understand. Writing skills are

similar, although one has to be able to articulate his or her message in a written format that is appropriate for the audience you want to i nteract with. Interpersonal communication skills are those skills that reflect one’s ability to

generate and maintain positive, cooperative, producti ve worki ng and/or personal relationships with others. All three of these skills have one important thing in

common…the ability to effecti vely communicate with others.

Your Communication Shows Your Intelligence In the world of work, employees are often evaluated, to a large extent, based on

how well they are able to relate to others, i.e., co-workers, customers/clients, supervisors, etc., using the three skills mentioned in the previous paragraph. In

addition, in management termi nology, there are several different kinds or types of intelligence that are essential for employees to have i n order to successfully perform their jobs. In fact, more and more 21

st century organizations are looking

closely at several of these specific types of intelligence i n an effort to insure that employees are performi ng and interacti ng within appropriate organizational and

legal boundaries.

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Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

There are four specific kinds or types of intelligence that help determi ne how well we communicate with and can relate to others. Although we all display varying

degrees of each of these four types of intelligence, those individuals who truly learn to master them wi ll typically display excellent interpersonal communi cation

skills. The four kinds or types of i ntelligence are: cognitive i ntelligence, social intelligence, emotional intelligence, and cultural intelligence.

1. Cognitive Intelligence: Refers to a person’s ability to handle new

information, think rationally, and accurately analyze data. This type of

intelligence is often measured by traditional i ntelligence (IQ) tests. 2. Social Intelligence: Refers to one’s ability to effectively interact with

others.

3. Emotional Intelligence: Refers to one’s ability to identify, understand,

and manage emotions.

4. Cultural Intelligence: Refers to one’s awareness of cross cultural

differences and the person’s ability to function effecti vely i n environments

that i nclude i ndividuals from different cultures.

Most of us have probably observed or known indi viduals who may be brilliant

intellectually (cogniti ve intelligence), but who may have considerable problems in one or more of the followi ng areas: (1) relati ng to other indi viduals (social intelligence), (2) displayi ng empathy, sensitivity, and genui ne care when relating

to others (emotional i ntelligence), and/or (3) being a team player with others who are different from him/her (cultural intelligence). In fact, this may be a problem for

anyone, regardless to the cogniti ve i ntelligence level of the i ndividual. Learning about the 7Life Languages™, which i ncludes learning your own unique set of Life Languages, will give you considerable insight that may help to strengthen your

four types of intelligence i n the following ways: (A) Cognitive intelligence can be strengthened by givi ng you valuable

information that will assist you i n better understanding yourself and others. (B) Social intelligence can be strengthened by givi ng you valuable i nformation

that will assist you i n better understanding and interacti ng with others.

more effective ways to identify and manage negative, destructive, and non-

producti ve emotions. (D) Cultural intelligence can be strengthened by providing information that will

assist you in more easily relati ng to i ndividuals from other cultures…since everyone, regardless to their cultural backgrounds, also communicates through

the 7Life Languages™.

Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

Twelve Benefits of Learning About the 7Life Languages™ Some of the benefits of learni ng about the 7Life Languages™ include the

following:

1. Enhanced self awareness and self esteem

2. Improved communications with anyone 3. A greater appreciation of diversity and an understanding of why people

communicate differently 4. Increased team building and strengthened team cohesion 5. Improved relationships, i.e., professional, family, social, etc.

6. Insight that will help alleviate conflicts, confusion, disagreements, and costly misunderstandi ngs

7. Helps to eliminate time wasti ng behaviors 8. Increased customer service and organi zational productivity 9. Decreased organizational turnovers

10. Improved employee and/or manager effectiveness 11. Improved i ndividual personal and professional character

12. Enhanced organizational culture through improved relationships, acknowledged commo nalities, and better understandi ng of differences

The Life Languages and Your Class Project

As you examine each of the 7Life Languages™ through completing Phases 1, 2, and 3 of this project, reflect on the comments made about your own unique set of languages when reading your personalized Life Languages profile, and consider

how effecti vely you currently communicate through each language. If your rating for a particular language is “high”, chances are very good that you probably

demonstrate many of the positive characteristics of that particular language. If your rating is “moderate”, you perhaps demonstrate some of the positive characteristics of a particular language. And, if your rating for a particular

language is “low”, generally speaking, you probably will demonstrate few of the characteristics of that particular language.

However, the same can occur when analyzi ng some of the “distress signals” that research indicates are associated with each of the 7Life Languages™. If you are

demonstrati ng some of the negative behaviors that are associated with stressful situations for each of the languages, then you can make a concerted effort to

change those non-producti ve and possibly detrimental behaviors by fi nding more positive ways of communicating or relating to others while under stress or in stressful situations. In fact, more and more research i n the field of Management

and Organi zational Behavior reveals a significant increase in “deviant”, bully, and abusive behaviors from employee and managers in the workplace. These types

Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

of behaviors clearly can and do adversely effecti ve producti vity, employee motivation and morale, overall team effecti veness, and organizational

camaraderie. Understandi ng yourself and others through the 7Life Languages™ can help to alleviate some of these negati ve, destructi ve behaviors.

Studying the languages can be a rewarding, fun, yet eye-opening experience. Remember that our overall behaviors wi ll typically reflect all 7Life

Languages™…rarely will one person communicate exclusively through any one language. It is also interesti ng to remember that the 7Life Languages™ profile

provides an accurate means of determi ning a person's behavioral language.

The 7Life Languages™ Overview

The 7 Life Languages™ have three categories, which are: Kinetic, Emoti ve, and

Cognitive. Individuals who speak the kinetic languages of MOVER and DOER generally respond to life people, stress, and values with actions, then with their

heads or hearts. People who speak emotive languages of INFLUENCER and RESPONDER

generally respond to life, people, stress, and values first with their hearts, then with their heads or actions. People who speak cognitive languages of SHAPER,

PRODUCER, and CONTEMPLATOR generally respond to life, people, stress, and values first with their heads, then with their hearts or actions.

Many times, what may appear to be management, racial, gender, class, or other diversity issues or even personality clashes really end up simply being

communication issues. The Kendall Life Languages Profile ™ can help identify the communication challenges and help build effective teams to achieve maximum efficiency in any organi zation. In fact, The 7 Life Languages™ and transcend the differences of culture, race, gender, age, economic status, and

religion. They bring unity, harmony, and a better understanding to individuals in

businesses i n every i ndustry, i n colleges and universities, in governmental agencies, in non-profit organizations, and i n families.

Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

Disclaimer The Life Languages profile provides an accurate means of determining a

person's behavioral language. The Kendall's Life Languages Profile is a communications analysis tool. It is not a psychological, personality, placement

or employment screening test. There are no right or wrong answers and no language is better than any other. Each person innately and unconsciously communicates and sees the world primarily through one of the seven Behavioral

Life Languages. The goal is to become established and fluent in your primary (number one) language and multi-lingual in the other six behavioral languages.

Knowing, understanding and applying the Life Languages is enjoyable and improves your communications skills. As you do this, you can become more confident, successful and find relationships more rewarding.

**Feel Free To Share The Special Discount Code With Others**

Many individuals are so motivated by learning their unique set of the 7Life Languages™ that they wish to encourage others to also learn their unique

set of Life Languages. Co-workers, family members, friends, and/or other professional and personal contacts can also take the Life Languages assessment in order to learn their unique set of languages.

Feel free to refer others to the same website and the same special code that you used so that they, too, can receive the 40% discount rate of $27.00

that you received instead of the regular price of $45.00.

The website is: www.thekllp.com Individuals will need to provide answers for all required questions with the red asterisk (*). The special code that they need to type in order to receive the $27.00 discounted cost is: Richand

Now, let’s take a closer look at each of the seven languages. Your professor will provide more specific information regarding each of the 7Life

Languages™ that are in your profile. That information will be used to complete your Phase 2 and Phase 3 assignments of this project.

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Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

The MOVER Language

Note: This information is the expressed intellectual property of the Life Languages Institute™ and should not be used without their written consent. It is presented here for educational purposes only.

Research conducted by the Li fe Languages Institute™ indicate s that people who comm unicate

frequently through the MOV ER language are action -oriented and m ay possibly display some or many of the followi ng general characteristics and/ or behavi ors These are qualities that are either natural for them to demonstrate, or qualities that can be developed. Indi vi duals who rat e “High”

in the MOV ER l anguage on the Kendall Life Languages Profile™ will, in general, demonstrate more of thes e qualities than thos e persons who rate m oderat e or low. However, all qualities and behavi ors listed below can be learned and modeled by those who would like to increase their

communicates through this language.

 Direct

 Assertive

 Ambitious

 Innovati ve

 Standard Bearers

 High Standards

 Visionary Leader

 Makes fast decisions

 Results oriented

 Honest/Truthful

 Risk taker/Bold

 Verbally persuasi ve

 Courageous

 High energy

Under stress or distress, indi vi duals who score high in t he M OVER l anguage can sometim es

sabotage thei r personal and/ or professional li ves by comm unicating in a manner that m ay be counterproducti ve and/or detrim ental to professional and personal relationships. These types of behavi ors can som etimes be progressi ve. However, the impuls e to c ommunicate through the

negati ve behavi ors below can be controlled by the indi vidual and repl aced wit h more positi ve, effecti ve, and producti ve ways of communicati ng during stressful and/or di stressful times.

 Level 1 Stressful/Di stre ssful Behaviors:

a. Dem andi ng

b. Judgmental c. Blaming d. Over-controlli ng

 Level 2 Stressful/Di stre ssful Behaviors:

a. Resentful b. Caustic c. Cont emptuous

 Level 3 Stressful/Di stre ssful Behaviors:

a. Hostile b. Bitter c. May be verbal and/or physical abusi ve

Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

The DOER Language

Research conducted by the Li fe Languages Institute™ indicate s that people who comm unicate

frequently through the DOER language are action-oriented and may possibly displ ay some or many of t he foll owi ng general c haracteristics and/or behavi ors These are qualities that ar e either natural for them to demonstrate, or qualities that can be developed. Indi viduals who rat e “High”

in the DOER l anguage on the Kendall Life Languages Profile™ will, in general, demonstrate more of thes e qualities than thos e persons who rate m oderat e or low. However, all qualities and behavi ors listed below can be learned and modeled by those who would like to increase their

communicates through this language.

 Dedicated

 Alert/Observant

 Practical  Efficient

 Responsible  Trustworthy

 Conscientious

 Dependable  Loyal/Diligent

 Finisher  Service oriented

 Organizer

 “Now” oriented  “To do” List user

 “Hands on”

Under stress or distress, indi vi duals who score high i n the DOER language can sometim es sabotage thei r personal and/ or professional li ves by comm unicatin g in a manner that m ay be counterproducti ve and/or detrim ental to professional and personal relationships. These types of

behavi ors can som etimes be progressi ve. However, the impuls e to c ommunicate through the negati ve behavi ors below can be controlled by the indi vidual and repl aced wit h more positi ve, effecti ve, and producti ve ways of communicati ng during stressful and/or distressful times.

 Level 1 Stressful/Distressful Behaviors:

a. Demanding of self and others b. judgmental c. blaming

 Level 2 Stressful/Distressful Behaviors:

a. Lecture b. Critical c. Caustic d. Brood (worry) e. Become martyred

 Level 3 Stressful/Distressful Behaviors:

a. Self-pity b. Bitter c. Resentful

d. May be physical abusi ve

Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

The INFLUENCER Language

Research conducted by the Li fe Languages Institute™ indicate s that people who comm unicate frequently through the INFLUENCER language are feelings-oriented and may possibly displ ay some or many of the following general characteristics and/or behavi ors These are qualities that

are eit her natural for them to dem onstrat e, or qualities that can be devel oped. Indi vi duals who rate “High” i n the INFLUENCER language on the Kendall Life Languages Pro file™ will, in general, demonstrate more of these qualities than those persons who rate moderat e or low.

However, all qualities and behaviors listed below can be l earned and modeled by those who woul d like to increas e their comm unicates through this language.

 Creative  Discerning

 Enthusiastic  Wise/Intuitive

 Future-oriented

 Encouraging  Optimistic

 Relational

 Persuasive  Verbal/talkative

 Diplomatic  Innovative

 Peacekeepers

 Emotive, but logical thinkers  Fun/laughs freely

 Outgoing  Charming

Under stress or distress, indi vi duals who score high i n the INFLUENCER language can

sometimes sabotage their personal and/or professional li ves by communicating in a manner that may be counterproducti ve and/or det rimental to professional and personal relations hips. These types of behavi ors can som etimes be progressi ve. However, the impulse to comm unicate

through t he negati ve behavi ors below can be cont rolled by the i ndi vidual and replaced with more positi ve, effecti ve, and producti ve ways of com municati ng during stressful and /or distressful times.

 Level 1 Stressful/Distressful Behaviors:

a. Exaggerates b. Manipulates c. Talks too much

 Level 2 Stressful/Distressful Behaviors:

a. Blames others b. Becomes defensive c. Over-emphasizes formulas for solutions

 Level 3 Stressful/Distressful Behaviors:

a. Feels rejected b. Trapped/May want to run away c. Ma y be verbally abusive

Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

The RESPONDER Language

Research conducted by the Li fe Languages Institute™ indicate s that people who comm unicate

frequently through the RESPONDER language are feelings-oriented and m ay possibly displ ay some or many of the following general characteristics and/or behavi ors These are qualities that are eit her natural for them to dem onstrat e, or qualities that can be devel oped. Indi vi duals who

rate “High” in the RESPONDER language on the Kendall Life Languages Profile™ will, in general, demonstrate more of these qualities than those persons who rate moderat e or low. However, all qualities and behaviors listed below can be l earned and modeled by those who

woul d like to increas e their comm unicates through this language.

 Attentive

 Compassionate

 Gentle/Caring  Sensitive

 For the underdog  Creative

 Passionate

 Peace maker  Relational/Verbal

 Accepting  Warm

 Joyful

 Responsive  “Now” oriented

 Many friends/Relational

Under stress or distress, indi viduals who score hi gh i n the RESPONDER language can sometimes sabotage their personal and/or professional li ves by communicating in a manner that may be counterproducti ve and/or det rimental to professional and personal relations hips. These

types of behavi ors can som etimes be progressi ve. However, the impuls e to comm unicate through t he negati ve behavi ors below can be cont rolled by the i ndi vidual and replaced with more positi ve, effecti ve, and producti ve ways of com municati ng during stressful and/or distressful

times.  Level 1 Stressful/Distressful Behaviors:

a. Over-pleasing b. Low self-esteem c. Low confidence d. Pouting

 Level 2 Stressful/Distressful Behaviors:

a. Confused/ Makes mistakes b. Denial c. Blames others d. Defensive

 Level 3 Stressful/Distressful Behaviors:

a. Feel rejected and unloved b. Bitter c. Resentful d. Unforgiving e. In extreme cases, possibly abusive, addicted, and/or suicidal

Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

The SHAPER Language

Note: This information is the expressed intellectual property of the Life Languages Institute ™ and should not be used without their written consent. It is presented here for educational purposes only.

Research conducted by the Li fe Languages Institute™ indicate s that people who comm unicate

frequently through the SHAP ER l anguage are thinking-oriented and m ay possibly display some or many of the foll owi ng general characteristics and/or behaviors Thes e are qualities that are either natural for them to dem onstrate, or qualities that can be developed. Indi viduals who rate

“High” i n the SHAP ER l anguage on the Kendall Life Languages Profile™ will, in general, demonstrate more of t hese qualities than those persons who rate m oderate or low. However, all qualities and behavi ors listed below can be l earned and m odel ed by those who would like to

increase their comm unicates through this language.

 Decisive

 Responsible

 Determined  Visionary

 Focused  Natural Leader

 Strategic

 Efficient  Successful

 Accountable  Sees end from the beginning

 “Future” oriented

 Learns from the past  Uses charts, graphs, lists, timelines

 Easily delegates

Under stress or distress, indi vi duals who score hi gh in the S HAP ER language can sometim es sabotage thei r personal and/ or professional li ves by comm unicating in a manner that m ay be counterproducti ve and/or detrim ental to professional and personal relationships. These types of

 Level 1 Stressful/Distressful Behaviors:

a. Over-delegate or do-it-all themselves b. Demanding c. Drives self and others harder d. Seems cold and indifferent

 Level 2 Stressful/Distressful Behaviors:

a. Ma y be perceived as a people user if the focus is on the plan or goal, and not on people b. Sarcastic c. Critical d. Callused

 Level 3 Stressful/Distressful Behaviors:

a. Suspicious (non-trusting) b. Withdraws c. Isolates and cuts others off

Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

The PRODUCER Language

Note: This information is the expressed intellectual property of the Life Languages Institute ™ and should not be used without their written consent. It is presented here for educational purposes only.

Research conducted by the Li fe Languages Institute™ indicate s that people who comm unicate

frequently through the PRODUCER language are thinking -oriented and may possibly display some or many of the following general characteristics and/or behavi ors These are qualities that are eit her natural for them to dem onstrat e, or qualities that can be devel oped. Indi vi duals who

rate “Hi gh” in the P RODUCER language on the Kendall Life Languages Profile™ will, in general, demonstrate more of these qualities than those persons who rate moderat e or low. However, all qualities and behaviors listed below can be l earned and modeled by those who

woul d like to increas e their comm unicates through this language.

 Resourceful

 Grateful

 Cautious  Punctual

 Responsible  Thrifty/Frugal

 Thoughtful

 Tolerant  Philanthropic

 Hospitable/Prepared  Resource Manager

 Generous

 Well-rounded

Under stress or distress, indi viduals who score hi gh in t he P RODUCER l anguage can sometim es sabotage thei r personal and/ or professional li ves by comm unicating in a manner that m ay be counterproducti ve and/or detrim ental to professional and personal relationships. These types of

 Level 1 Stressful/Distressful Behaviors:

a. Materialistic b. Controls others with money c. Bribes d. Gives gifts with strings attached

 Level 2 Stressful/Distressful Behaviors:

a. Stingy b. Selfish c. Prideful

 Level 3 Stressful/Distressful Behaviors

a. Withdraws b. Isolates self c. Hoards things d. Ma y be emotionally abusive

Effective Business Communications---The Life Languages Way---- Dr. Linda Morable, Professor

The CONTEMPLATOR Language

Research conducted by the Li fe Languages Institute™ indicate s that people who comm unicate frequently through the CONTEMPLATOR language are thinking-oriented and may possibly display some or many of the following general characteristics and/or behaviors Thes e are

qualities that are either natural for them to demonstrate, or qualities that can be developed. Indi vi duals who rate “High” in the CONTEMPLATOR language on the Kendall Life Languages Profile™ will, in general, dem onstrate m ore of these qualities than those persons who rate

moderate or low. However, all qualities and behaviors listed bel ow can be learned and m odel ed by those who would like to increase thei r communicat es through this language.

 Dependable/Loyal  Deep thinker

 Studious  Reverent

 Secure

 Diligent  Self control

 Thorough/detail oriented

 Calm  Peaceful

 Reflective  Complex

 Sensitive

 Intellectually brilliant

Under stress or distress, indi viduals who score high in the CONTEMPLATOR l anguage can

through t he negati ve behavi ors belo w can be cont rolled by the i ndi vidual and replaced with more positi ve, effecti ve, and producti ve ways of com municati ng during stressful and/or distressful times.

 Level 1 Stressful/Distressful Behaviors:

a. Low self confidence b. Withdraws c. Becomes prideful d. Critical

 Level 2 Stressful/Distressful Behaviors:

a. Denial and defensive b. Inflexible c. Legalistic

 Level 3 Stressful/Distressful Behaviors

a. Feels invaded, controlled, smothered, or rejected b. Becomes more critical and judgmental c. Man y inflicts isolation abuse on others