The Kenya Medical Supplies Authority (KEMSA)

Strategic Plan Analysis: KEMSA

Fundamentals Comment by Shari L. Jorissen: Completed in Week 3. The combined total pages of the sections in Fundamentals should equal 3-4 pages. The fundamentals of a strategic plan include identifying the core values, mission, and vision, which represent the organizational identification (ID). The Assignment requires you to develop the organizational ID for the agency, organization, or community for which you will develop a strategic plan. Comment by Shari L. Jorissen: You need to delete the direction comments for the week after you fill out the section(s).

Core Values

The Kenya Medical Supplies Authority (KEMSA) is a government agency whose obligation is to procure, stock, and issue drugs and medical supplies to approved public health programs, national referral hospitals, and national strategic stock reserve (need citations) The core values of the agency are:

· Customer Focus: It values its customers and treats them with dignity while paying attention to their needs. Comment by Shari L. Jorissen: You need to provide citations throughout where you got the information you are including in your paper.

· Diversity and Inclusion: It treats people fairly and equally while respecting divergent views and cultures.

· Innovation: The agency continuously seeks to adopt creative ways to serve clients and sustainably improve its overall performance.

· Integrity: It maintains high ethical standards while valuing honesty, transparency, and accountability in its operations as a way of building trust both internally and externally.

· Professionalism: Its staff possesses the required knowledge and skills to uphold the highest levels of performance. It is also committed to staff capacity building.

SoThe agency's core value related to diversity and inclusion has the potential to facilitate social change related to the social problem of discrimination (citations). This value is related to embracing gender balance and racial and cultural diversity so that individuals feel valued. Leaders who possess values such as integrity and accountability can establish clear visions and offer stakeholders guidance to ensure the vision is achieved (citations). Furthermore, influencing decision-making should be done with honesty and integrity, which the agency has factored in its strategic plan (citations).

Values such as trust at work are important in defining an organization's culture and contributing to an individual well-being. Mutual trust among employees and management is crucial for emotional support which has been found to be related to motivation, inspiration, and improving performance (Chang et al., 2018). Trust bridges the gaps between groups with different social backgrounds, hence minimizing conflicts and leveraging new opportunities. To society and international communities, trust is an important contributor to successTrust brings about healthy residents, initiates volunteer work which yields economic prosperity. Comment by Shari L. Jorissen: Need citations.

Mission

The mission is to provide reliable, affordable, and quality health products, technologies, and supply chain solutions for improved healthcare. The mission statement is aligned with the core values. The passion for customer satisfaction is derived from the customer focus core value. The agency works to ensure that clients get the value of their money by matching costs with the quality of products. Continued commitment to innovation will create better customer experience ways and ensure the supply chain effectiveness. Comment by Shari L. Jorissen: Is this the actual mission statement? If so, indicate it by putting it in italics. If not, please use the wording of the actual mission statement. You do need to provide a citation where you got this information. Comment by Shari L. Jorissen: You need to provide citations throughout of where you are getting your information.

The mission statement promotes advocacy and leadership. The agency upholds that products procured and distributed in the supply chain should be of good quality. To achieve this goal, it takes oversight and coordination by management to ensure the mission is accomplished. The mission of the organization also includes information about how they will contribute to the well-being of the community. The agency deals with the procurement and supply of health-related products. Considering the quality of life is highly dependent on the quality of healthcare (Nguyen et al., 2010), the agency advocates for high-quality products, implying that it is mindful of the welfare of people and the entire community. Comment by Shari L. Jorissen: Again, you need to provide citations for where you are getting the information about the agency. Also keep in mind that paragraphs need to be at least 3 sentences long. Throughout your paper I have been combining shorter paragraphs into longer paragraphs.

Vision Comment by Shari L. Jorissen: Need citations throughout.

The agency aims to be a world-class provider of health supply chain solutions that save and transform human life. The customer focus value requires service with dignity, indicating regard for human life. Employing people with adequate knowledge and skills shows that the agency is committed to ensuring the supply chain consists of the best quality products that guarantee quality healthcare. It is also within the vision that representatives of the agency (and the agency) should advocate for individual and community well-being through adopting transparency, honesty, and accountability. Comment by Shari L. Jorissen: Again, provide the actual wording of the vision statement and put in italics.

Stakeholders

Stakeholders have interests in the success of the agency, making their engagement in strategic planning essential. According to Abdirizack (2017), lack of stakeholder involvement in strategic planning poses a challenge to strategic plan implementation due to the document's lack of ownership. The agency has both internal and external stakeholders. Internal stakeholders include employees, the administration, and the board of directors, while external stakeholders include the Ministry of Health, County governments, World Bank, The Global Fund, UNICEF, and USAID.

Internal Stakeholders

· Employees:

· Administration:

· Board of Directors:

· The employees perform assigned daily duties to ensure the agency's objectives are achieved. The management is responsible for planning, coordinating, directing, staffing, and organizing to accomplish the agency's goals. The board of directors is responsible for planning and oversight. Comment by Shari L. Jorissen: Give more information about each of the groups of internal stakeholders in the bulleted list (then eliminate this paragraph). Again, make sure you are providing citations.

External Stakeholders

· The county governments are recipients of the services of the agency. The ministry of health and other partners offer strategic guidance and support. Comment by Shari L. Jorissen: Make a list like in the internal stakeholders section and provided information (with citations) about each of the external stakeholders. Also, are their customers?

Employees are essential in providing approaches they think will enhance the operations of the agency. The management can provide information about the strengths and weaknesses of the agency's operations. The board can help establish the agency's goals and objectives and provide information on resource mobilization avenues. Feedback from County Governments can help in streamlining the supply chain and inform of the effectiveness of products. Comment by Shari L. Jorissen: Break up this information in the appropriate stakeholder bullet points.