Operation Management case/ statistics

Case Analysis: Tip Top Markets (Page 412)

Scoring Rubric (10 Points)

Exemplary (9-10 pts) Acceptable (5-8 pts) Developing (1-4 pts) Format and Business Writing (2 Points)

 Tone and style are appropriate and consistent for business communication.

 Data table insertion is at the proper locations(s) and clear references are made in the text

 Responses are clear and concise

 Data tables are inserted appropriately to support the discussion

 Spelling and grammar are accurate

 12 pt font and 1” margins

 Submitted on time

Check Sheet and Pareto Chart (2 Points)

 Check Sheet and Pareto Chart clearly summarize the data and identify the priorities

 Charts are complete and accurate

 Check Sheet and Pareto Chart are properly titled

 Data are accurately represented in the Check Sheet and Pareto Chart

 Check Sheet and Pareto Chart are included

 3-5 logical categories are identified

 Pareto chart includes historical and target data

Run Charts (2 Points)

 Run charts are accurately titled and axis labeled

 Run chart data are accurate and the scale consistent / appropriate

 Run charts for the overall trend and individual categories are provided

Cause-Effect Diagram (2 Points)

 Diagram includes more than 4 sources of failures with 3-4 causes within each source

 Diagram reflects a clear understanding of using the tool to identify sources of quality failures

 Diagram includes at least 4 sources of failures and 2 causes within each source

 Diagram is included in the analysis

Recommendation (2 Points)

 5 recommendations are provided

 Recommendations are feasible and clearly linked to the data analysis

 Recommendations are clearly linked to the data and analysis

 Implementing the recommendations is feasible

 3 reasonable recommendations are provided