Operation Management case/ statistics

Case Analysis: Tip Top Markets (Page 415)

(Due 11/12/2022)

Please use the following TQM tools to analyze the data collected from Tip Top Markets and make your recommendations.

1. Check sheet. (you can classify each complaint into different categories such as out of stock, customer unable to find product, store/parking lot conditions, checkout line/pricing problems, quality of products, and other)

2. Pareto diagram 3. Run Charts 4. Cause-and-Effect diagram for the leading category

1

2

3

4

5

6