BSBWOR502 Lead and Manage Team Effectiveness

Chapter 6 – online checklists t/a Management Strategies and Skills 2e By Judith Dwyer and Nicole Hopwood Copyright © 2013 McGraw-Hill Education Australia Pty Ltd 1

CHAPTER 6 Ensure team effectiveness The checklist identifies the elements of competence and performance criteria from the national unit of competence BSBWOR502B ENSURE TEAM EFFECTIVENESS. The introduction to the unit states: This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation. TASK a. Evaluate your competence in ensuring team effectiveness by ticking Y (yes) column or N (no) column. b. Identify in column four the improvement actions you can implement to correct identified areas of weakness. CHECKLIST: ENSURE TEAM EFFECTIVENESS I am able to establish team performance plan by: Y N Improvement actions

o Consulting team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

o Developing performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team

o Supporting team members in meeting expected performance outcomes

I am able to develop and facilitate team cohesion by: Y N Improvement actions o Developing strategies to ensure team members have

input into planning, decision making and operational aspects of work team

o Developing policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

o Providing feedback to team members to encourage, value and reward individual and team efforts and contributions

o Recognising and addressing issues, concerns and problems identified by team members or refer to relevant persons as required

o Developing processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

I am able to facilitate teamwork by: Y N Improvement actions o Encouraging team members and individuals to

participate in and to take responsibility for team activities, including communication processes

o Supporting the team in identifying and resolving work performance problems

o Ensuring own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders

Chapter 6 – online checklists t/a Management Strategies and Skills 2e By Judith Dwyer and Nicole Hopwood Copyright © 2013 McGraw-Hill Education Australia Pty Ltd 2

I am able to liaise with stakeholders by: Y N Improvement actions o Establishing and maintaining open communication

processes with all stakeholders

o Communicating information from line manager/management to the team

o Communicating unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders

o Evaluating and taking necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Source: Based on Innovation and Business Skills Australia. BSBWOR502B Ensure team effectiveness, www.training.gov.au/Training/Details/BSBWOR502B, accessed 17 May 2013.