The importance of observation

SKILLS:

· Professional & Interpersonal : Customer Service, Advocacy, Diplomacy, Leadership & Collaborator, Emotional

Intelligence, Adaptive-Analytical-Critical-Independent Thinking, International & Intercultural Communications,

Versatility, Verbal-Written-Presentation Skills, Policymaking, Troubleshooter, Physical Agility, Conflict Resolution, Strategic Planning & Organization

· Language : Novice in American Sign Language & Spanish

EDUCATION:

Florida International University, Miami, FL Graduated December 2021 Bachelor of Science, Early Childhood Education GPA: 3.57/Cum Laude Relevant Coursework:

Human Growth Development (DEP 2000)/Early Child Education Program (EEC 4005)/Educational Psychology

(EDP 3004)/Social Emotional Development (EDP 4274)/American Government (POS 2041)/Introduction to

Psychology (PSY 2012)/Principles of Sociology (SYG 2000)/ESOL Principles & Practices (TSL 3080)

Seminole State College of Florida, Sanford, FL Graduated December 2019

Associates of Arts, Political Science and Government GPA: 3.0

CERTIFICATION:

College to Congress University (C2C-U) Completed June 2020

Certificate, Interning on Capitol Hill 101 Scope:

A program that equips college students with the skills they need to be successful congressional interns.

D.C. Advocacy, Communication, and Careers Badge Completed August 2020 Micro-Credential Scope:

Participated in a D.C. Fly-In Seminar, which included a series of site visits and panels. Equipped with strategies on how to advocate for various issues through effective communication, knowledge of policy making, and an understanding of federal and non-government entities’ influence on policy.

EXPERIENCE:

Front Desk Receptionist, Florida International University, Miami, FL March 2020 to December 2021

· Greeted guests upon arrival, provided prompt, accurate and courteous service, while utilizing the highest degree of technical skill in dealing

· Ensured students have all required documents and investigate issues with past due balances totaling $10K in excess

· Ensured compliance of company and departmental policies and procedures, to include internal controls

· Managed phone systems to answer incoming calls or forward calls

Apple Support Advisor, Concentrix, Sanford, FL (Worked from Home) August 2020 to May 2021

· Assisted over 1000 customers with complex issues via chat, phone, or email

· Answered questions related to products and services enriching customers' lives

· Participated in activities designed to improve customer satisfaction and business performance by 90%

· Prepared complete and accurate work to include appropriately notating required accounts

Health & Wealth Customer Service Assistant, Alight Solutions, Worked from Home August 2018 to Present

· Conducted follow up outbound reach and receive inbound calls from senior consumer policy holders

· Identified and addressed any issues or concerns to gauge consumer satisfaction by 100%

· Assisted over 800 clients with basic needs such as scheduling appointments, updating account information, and coordinating benefits

· Ensured compliance with Federal Centers for Medicare and Medicaid and State legal requirements and standards

· Met or exceeded monthly retention goals by 80%

ACHIEVEMENTS:

· Mistress of Ceremony for the FIU Same Gender Loving (SGL) Affinity Group Special Event Kujichagulia (02/2021 – 02/2021)

Superb communication and leadership skills led the Founder and President of the FIU Same Gender Loving (SGL) Affinity Group to select me as the Mistress of Ceremonies for this illustrious event called Kujichagulia. A seminar that exposed FIU students to local and national SGL organizations and understanding what SGL means. And lastly, a deep discussion on Gaycism (Racism within the LGBTQA Community) and Interracial Dating.

· Millennium Fellow (08/2020 – 12/2020)

A prestigious leadership Program presented by the United Nations Academic Impact and Millennium Campus Network (MCN). Only 6% of college students among 20 nations selected based on the caliber of applications. Engaged in sessions that cultivated the core values of empathy, humility, and inclusion.

· DC & The World Virtual Fly-In (05/2020 – 05/2020)

Selected amongst one of 45 FIU students and recent graduates participated in “Washington & the World,” a virtual fly-in seminar. Over the course of three days and eight 90-minute Zoom sessions, exposed to how policy decisions made in the capital—ranging from trade, international development, and diplomacy—have global impact.

· Student Access and Success: Making an Impact Through Internships D.C. Fly-In (01/2020 – 01/2020)

Selected amongst one of 20 students out of a pool of 100 applicants to attend the Fly-In. A trip that exposed FIU students to encounter professionals in the government, corporate, and non-profit sectors.