Deliverable 5 - Performance Enhancement

Who Am I? Project Manager for Operations @ Hospital

(Selected Health Organization) Facility: Hospital

CHALLENGES: A. Long wait times in the ED B. LWBS C. Long Admission Holds In ED

CAUSES: BAD WORKFLOW (PROCESS) = INEFFICIENCIES = LONG WAIT TIMES IN THE ED

RESULTS/EFFECTS = LWBS + LONG ADMISSION HOLDS IN ED

YOUR TASK: REDESIGN OF CURRENT CHALLENGES (REDESIGN FLOW – ED Flow/ PROCESSES)

ADD PROCESSES TO EXPLAIN CHANGES THAT CAN IMPROVE PERFORMANCE OUTCOMES

SEARCH: (PROCESSES THAT IMPROVE PERFORMANCE OUTCOMES IN ED) + Long wait times + LWBS + Long Admission holds