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DonorAmbassadorTrainingPresentation1.pptmDonor Ambassador Training
Contributing to a great
blood donor experience
Let’s get started!
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Our Training Goals: upon completion of this course participants will…
Understand the variety of blood drive environments and the donation process.
Become familiar with the Donor Ambassador Guidebook.
Be knowledgeable of the American Red Cross, Blood Services donor programs and services.
Model superior Customer Service.
Understand your volunteer responsibilities.
Understand situations you may encounter at a drive.
Our work in the canteens (refreshment area) will remain the same!
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The American Red Cross: An Overview
Mission Statement: The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Core Values: Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity, and Universality.
The American Red Cross: An Overview
Clara Barton founded American Red Cross on May 31, 1881 with a focus on overseas disaster relief efforts and military aid.
Red Cross was originally founded in Switzerland.
The American Red Cross supplies about 40 percent of the nation’s blood supply.
The Red Cross is one of those organizations that has been around for so long that we all know about it, but most of us don’t know exactly when and where it began.
As you may remember from your Volunteer Orientation, The International Red Cross was founded in Geneva, Switzerland in 1863.
Then in 1881, Clara Barton, who had volunteered to deliver medical supplies and support to soldiers in the Civil War, formed the American Red Cross.
The Blood Program of the American Red Cross was started in 1940 under Dr. Charles Drew.
Today the ARC supplies about 40% of the country’s blood supply – all through donations.
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Arm to Arm: Lifesaving Journey
To begin, I’d like to show you a brief – 12 minute - video which presents the “Arm to Arm” journey of a unit of blood – from donation to delivery. This is a very comprehensive overview which you will find very helpful. We can review any questions you have after the video.
After the video……
The video is available on You Tube if you want to watch it again later.
We don’t expect you to remember every word of today’s training, so we have a folder of information for you to use and refer to later- including a Donor Ambassador Guidebook which you will want to read thoroughly later.
Everything I cover today is included in the folder and I will review some of the handouts as we go along.
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Arm to Arm: Lifesaving Journey
Who is eligible to donate:
Must be at least 17 years old (or 16 with permission)
Must weigh more than 110 pounds
Must be in good general health
The donation process:
Ask questions about health, travel, and medicines.
Evaluate risk for hepatitis, HIV, AIDS, or Zika virus.
Take your blood pressure, temperature, and pulse.
Questions about your eligibility? Refer to a health historian.
OK, on to some basics about blood donation……
Who is eligible to donate:
Refer to slide
Mention there is an exception to 17 year min
Advise we will discuss specific health requirements later
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Arm to Arm: Lifesaving Journey
Blood (or Whole blood) Donation
This is the most common type of donation, during which approximately a pint of 'whole blood' is collected.
The blood is separated into transfusable components including: red cells, plasma, and platelets.
This type of blood donation takes about an hour, although the actual draw takes about 8-10 minutes.
Donors are eligible to donate every 56 days.
A donation of 1 unit of whole blood saves 3 lives.
Don’t have to memorize this, we are just providing an overview to help you understand the differences so you are familiar with then when you’re interacting with donors
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Arm to Arm: Lifesaving Journey
PowerRed Donation
PowerRed uses an apheresis machine which collects the red cells but returns most of the plasma and platelets to the donor.
Eligibility - Donors need to meet slightly higher hemoglobin and body height/weight requirements.
PowerRed donations take ~ 30 minutes longer and allow you to give two units of red cells.
Donors are eligible to donate every 112 days.
Don’t have to memorize this, we are just providing an overview to help you understand the differences so you are familiar with then when you’re interacting with donors
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Arm to Arm: Lifesaving Journey
Platelets – colorless cells that help form clots to stop excessive bleeding (to treat leukemia and cancer).
Platelets are normally only collected at fixed sites.
An apheresis machine collects the platelets and returns the red cells and most of the plasma back to the donor.
Platelets are used in transplant treatment and in surgical procedures to help prevent massive blood loss.
The donation takes approximately 1.5 to 2.5 hours and can be donated every two weeks.
Don’t have to memorize this, we are just providing an overview to help you understand the differences so you are familiar with then when you’re interacting with donors
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Arm to Arm: Lifesaving Journey
Plasma Donation- the liquid portion of our blood that is critical to help form clots and fight infection.
Plasma is normally only collected at fixed sites.
During a plasma apheresis donation, the blood is collected by a machine, which separates the plasma, red cells and platelets and returns the red cells and/or platelets back to the donor.
Donors with Type AB blood are the universal plasma donors.
The donation takes approximately 1 hour and 15 minutes.
Don’t have to memorize this, we are just providing an overview to help you understand the differences so you are familiar with then when you’re interacting with donors
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Other Types of Donation (Donor Ambassador Guidebook, pp. 7-9)
Autologous Donation:
Donations that individuals give for their own use with a doctor's prescription - for example, before a surgery.
Directed Donation
Donations made for a specific patient by a friend or family member with a doctor's prescription.
Subject to all testing requirements. If not used by the patient, they can be used for other patients in need.
Don’t have to memorize this, we are just providing an overview to help you understand the differences so you are familiar with then when you’re interacting with donors
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Types of Blood Drives:
Blood Centers
Centers that do not move and have regular days/hours of operation.
Mobile Drives
Business
Faith Based Organization
School
On average, 56,000 units of blood are donated annually in Northern California. Those donations are made at a variety of blood drives and locations. As Donor Ambassadors you will be assigned to work either at:
A Fixed Site : This is a blood donation centers that does not move and has regular days/hours of operation such as the San Jose Blood Donation Center – which we will tour this evening. 35% of blood donations in Santa Clara County are taken at fixed sites.
Alternatively, you will be assigned to a drive at a Bloodmobile or a Blood Drive:
Bloodmobiles are also known as a bus. These are the iconic ARC buses that many of you will have seen. Fully equipped inside to collect blood donations.
A Blood Drive or sometimes called a mobile may be held on board one of the Red Cross’ iconic BloodMobile buses, or – more frequently - at a business, club, faith based organization or school sponsors a blood drive. They may or may not supply their own volunteers. Schools are often very large drives held at a college, university or high school. Students and Red Cross volunteers work together managing Registration and Hospitality on these drives.
These mobile blood drives account for 65% of donations in SC County. 20% of donations are made at schools (high schools, universities, colleges).
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The Cycle of a Blood Drive
Presenters: Familiarize yourself with the steps below:
Blood Drive is Established The Donor Recruitment Representative meets with potential sponsors and blood drive chair people who agree to host a blood drive. The type of drive (Bus, Mini Mobile, etc) is selected based upon: location, donor base, blood collection goal, Red Cross employee staffing and equipment availability.
Volunteer Staff are Scheduled Once the blood drive specifics are established, your Volunteer Recruitment Representative receives a list of upcoming blood drives that need volunteer support. Each volunteer “signs up” for the shift and position they would like.
Blood Donors are Scheduled The Donor Recruitment Representative and Sponsor discuss whether the Sponsor will provide their own volunteers and blood donors or if Red Cross will lend a hand. A call centers assist with donor recruitment. The Red Cross never “cold calls” donors. The Call Center only recruits donors who have donated blood before.
Day of the Blood Drive Red Cross Collections employees arrive early to set up the blood drive. Like you, the employees focus on the donors/visitor needs and important safety protocols. Some times the Donor Recruitment Representative, Blood Drive Sponsor, Chairperson or the Volunteer Recruitment Representative will stop in to provide additional support and possibly recruit new donors.
Future Blood Drives Are Planned Superb customer service, adequate donors and an overall great blood donor experience sets the stage for future blood drives. Your partnership is vital to ensure success! Everyone’s goal is to provide such a positive experience that every blood donor returns in 56 days and that the Sponsor and Blood Drive Chairperson agree to hold another drive!
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Blood Drive is Established
Blood Donors are Scheduled
Day of Blood Drive
Future Blood Drives Are Planned
Volunteers are scheduled
Blood Drive Team Players
Donor Recruitment Representatives – Staff responsible for scheduling blood drives.
Sponsor – Organization/business hosting blood drive.
Blood Drive Coordinator – coordinates blood drive.
Volunteer Management– coordinate the volunteers.
Collections Team: Phlebotomists / RN (Nurse) / Supervisor / Volunteer Donor Ambassadors
Presenters: Familiarize yourself with the different players and be prepared to describe to the group:
Donor Recruitment Representatives – are the Red Cross employee sales team.
Recruit Blood Drive Sponsor Sites and Chair-people to host blood drives.
Support Chair-people with training and materials.
May Visit drives to ensure smooth operation.
Have a strong desire to meet the blood collection goal while providing donors/visitors with exceptional customer service.
Blood Drive Sponsor – Organization that agrees to host a blood drive.
Provides space to hold the blood drive.
Provides the donors, drive support, or both.
Blood Drive Coordinator– plans, organizes and recruits donors and/or volunteers for a blood drive.
Is a volunteer for the sponsoring organization.
Partners with the Donor Recruitment Representative to ensure success.
Promotes the drive and coordinates donor appointments.
Volunteers
Collections Team – Nurse & phlebotomists.
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The Donation Process
Donor Ambassador Guidebook, page 6
Ask attendees - Who is or has been a blood donor?
Read through and describe the 4 steps.
Donors go through the following steps during a blood donation:
Reception
Health History
Blood Donation
Hospitality
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When Arriving at Blood Drive: (Donor Ambassador Guidebook, p. 5)
Upon your arrival:
Introduce yourself to the Collections team.
Wear your badge and lanyard.
Assist in set up and/or restock if necessary.
A lot of Activity
Collections employees will be busy setting up the drive and focused on providing a great experience for the donors while keeping safety protocols in mind.
They will make sure equipment is calibrated to specific standards and that the room is set up a certain way.
Because our work focuses on those we serve, and not ourselves, we ask volunteer staff to take initiative and understand that donors come first!
Take Initiative to Sign In
Sign in on the Registration Sheet.
Take Initiative to Introduce Yourself
To the Team Supervisor, other volunteers and paid staff.
If the Team Supervisor is unavailable, tell a Red Cross employee your name.
Take Initiative to Review Your Responsibilities
Review the Donor Ambassador guidebook.
Be flexible; offer to help where needed.
You may be asked to cover a different shift than originally assigned.
If you are the only volunteer, coordinate with the Team Supervisor.
Take Initiative to Set Up and Be Ready
Immediately report any safety concerns to the Team Supervisor.
Put on your name badge. Temporary name stickers are in the Registration Tote.
Ask if directional signs need placement.
Locate the restrooms and emergency exits.
Silence and put away electronic devices.
Remain at the drive until the end of your shift.
Take Initiative to Ask
The Team Supervisor may be busy at the beginning of the drive and you may need to wait to meet him/her.
Medical and health questions must be answered by a Collection’s employee.
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Volunteer Responsibilities
Greet Donors and ask him or her to sign in.
Use Computer Check-in and Sign-in Sheet.
Step 1 – Reception (Donor Ambassador Guidebook, pp. 7-9)
When you are assigned to work Registration at the Blood Center, your DA responsibilities are:
Greet donor warmly – SMILE!!!!! It relaxes people and tells them you are confident and comfortable. IT is the most important part of your greeting.
Ask donor if they have an appointment
If yes, ask for their donor card and sign them in by scanning it for them using the scanner at the desk
If they do not have a donor card, ask them to sign in on the computer (type in name and date of appt)
Write the time the donor arrived and their appointment time on a sticky/post-it note
You will also highlight the appointment sheet (Or DRIVE SCHEDULE REPORT – SHOW SAMPLE) placed in front of you
If they don’t have a donor card, collect a valid photo ID (CDL, Cal ID card, employee/student ID, etc)
There will be donors who arrive without an appointment – we refer to them as “walk-ins” and I will explain the procedure for them later.
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Ask if the donor has an appointment.
Reading Materials:
“Welcome Stop Sign” board.
Remember, deferral is a private decision.
Ask if the donor has a RapidPass.
Step 1 – Reception (Donor Ambassador Guidebook, pp. 7-9)
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Give them the educational reading materials folder (this is an FDA requirement) and ask them to read the “Welcome STOP Sign”, they may take a then take a seat to review the info in the folder.
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Ask donor to return the pre-reading material when they have finished reviewing it and then be seated until name is called.
IMPORTANT: Drive Schedule Report and other materials you may have access to will include confidential donor information (blood type, etc). This must be treated with discretion and respect. Don’t discuss it with other volunteers, speak softly – so you don’t broadcast confidential info to others in the registration area, etc.
Give them the educational reading materials folder (this is an FDA requirement) and ask them to read the “Welcome STOP Sign”, and invite them to take a seat to review the info in the folder.
Ask donor to return the educational material to you when they have finished reviewing it.
When donors return the educational materials to you,
assign them a red or green sticker (show samples) with their name and the current time (based on the time they have returned the educational materials to you, place it on their folder (with ID card) and take it to the collection area.
You may want to ask the donor which name they would like to be addressed by (first name or Mr/Ms last name). Then be sure you use that name on the sticker.
IMPORTANT: Drive Schedule Report and other materials you may have access to will include confidential donor information (blood type, etc). This must be treated with discretion and respect. Don’t discuss it with other volunteers, speak softly – so you don’t broadcast confidential info to others in the registration area, etc.
RapidPass
There is a new registration method…
Rapid Pass allows allows all donors to complete educational reading material and health history online – computer, smartphone or tablet - thus expedite their donation appointment.
To complete Rapid Pass they will read all of the FDA required pre-donation information online – so they are not required to do so at the center or the mobile site.
The Rapid Pass registration can only be done on the calendar day of the appointment and donors must then bring a print-out of the registration bar code, or they may have an electronic donor card through the blood donor app and can use the confirmation bar code that will appear on their phone or mobile device.
Just scan the donor card and ask to view the rapid pass and confirm their full name and date of donation. Prepare the color coded folder with donor card and red or green sticker – just as for other donors.
Note that the procedures I have just reviewed are for registration at the blood center. Procedures at a mobile drive are slightly different and we will review those shortly.
If you want to review the donor registration flow, it can be found in your Donor Ambassador Guidebook
Any Questions?????
Are you all still awake????
What are the three types of blood donations we accept? Whole Blood, Double Red Cell, Platelets
Prepare the donor a nametag sticker.
Assign Green or Red Sticker
Green = First Time Donor
Red = Returning Donor
Information on Nametag
Name: Preferred Name
Time: log the time they have completed their reading materials
W: indicate “W” if “Walk in”
Step 1 – Reception
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Give them the educational reading materials folder (this is an FDA requirement) and ask them to read the “Welcome STOP Sign”, they may take a then take a seat to review the info in the folder.
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Ask donor to return the pre-reading material when they have finished reviewing it and then be seated until name is called.
IMPORTANT: Drive Schedule Report and other materials you may have access to will include confidential donor information (blood type, etc). This must be treated with discretion and respect. Don’t discuss it with other volunteers, speak softly – so you don’t broadcast confidential info to others in the registration area, etc.
When donors return the educational materials to you, you may want to ask the donor which name they would like to be addressed by (first name or Mr/Ms last name) and then ask them to be seated again until their name is called.
Assign the donor a red or green sticker (show samples) with their name and the current time (based on the time they have returned the educational materials to you) place it on their folder (with ID card) and take it to the collection area.
Green indicates a First Time Donor (which is shown on the Drive Schedule Report). This color-coding helps alert staff to new donors who may be a bit nervous or who may have more questions since they are new to blood donation.
Red stickers are for returning donors.
You will note the W under my name (on the red sticker). That indicates that I am a “walk-in” donor – I did not have an appointment. I will explain more about that later.
IMPORTANT: Drive Schedule Report and other materials you may have access to will include confidential donor information (blood type, etc). This must be treated with discretion and respect. Don’t discuss it with other volunteers, speak softly – so you don’t broadcast confidential info to others in the registration area, etc.
Situations You May Encounter at Registration…
Donors without appointment
Donors with appointment but not on schedule
Donors with an appointment but 15 minutes late or early.
Donors with long wait time
Donors with eligibility questions
Donors with children
Generally things go smoothly at registration, but there are some situations that come up which you should be prepared for…..
Walk In Donors – as mentioned, this is the term we use for donors who arrive without an appointment. We greet them warmly as we do all donors and we do our best to fit them in to the schedule, but donors with appointments will be accommodated first. Advise walk-ins that there may be a wait, check with Supervisor about the estimated timing, notify donor. If they don’t want to wait that long, encourage them to book an appointment online or by calling 1-800-Red-Cross. Give them an appointment hand-out slip. Thank them for coming in.
Early Bird Donors - Sometimes donors with appointments come in 15 minutes before or after their appointment time. While we are happy to process a donor early if no one is waiting, we follow an appointment priority system to ensure that on-time donors with appointments have priority.
Donor does not want to read the Pre-Donation Reading - We understand a returning donor may have read this material before. However, the information may have changed – as it has just this week as a result of the Zika visrus. It is also possible that the donor’s circumstances may have changed. Ask for the donor’s patience. Everyone must read the material prior to donation. This is an FDA requirement and helps ensure a safe blood supply. If they refuse or completely ignore the material, notify the team supervisor when you take the folder to the collections area.
Eligibility Questions –donors will approach you with questions – especially after reading the STOP sign or the pre-donation materials. You must refer medical questions to the Team Supervisor. IMPORTANT Volunteers must not give medical advice or answer any questions without consulting ARC staff.
Donor’s Children – This is up to the Team Supervisors but is generally to be discouraged. If you are not comfortable addressing with the donor, you may ask one of the staff to speak with the donor. We prefer NOT to have small children in the donation area as they could be distressed by the environment or upset other donors. We prefer not to have kids left in registration area.
No children in Health History or Collections area
Remember you always have the team supervisor to assist in dealing with unusual situations. You can also try to reach Sydney if you need help, but try the Supervisor first.
Any more questions about registration before we move on????
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Reception Tips (Donor Ambassador Guidebook, pp. 7-9)
Introduce yourself with a warm smile while using eye contact.
Address the donor by name.
Check in with the donor throughout the process; resolve donor issues!
Thank the donor for coming in and donating.
ASK TRAINEES TO READ PAGES 7-9 OF THE GUIDEBOOK
Once you have determined that you will spend at least part of your shift at the Reception desk, you will need to meet with Team Supervisor and Discuss:
Using Supervisor’s phone to call no show appointments
Questions you have
Any safety concerns
How else you can support the team
Sign in
Set Up - confirm the following is place
Welcome S.T.O.P sign board placed before reception table
Share important materials for reception which may include:
- Laptop computer
- Yellow Highlighter
- Volunteer paper name badge, unless you have your own badge
- Pens
- Donor Sign in Sheets (in case of no laptop)
- Double Red Cell information
- Pre-Donation Reading packets -
- Stickers “I Made a Difference” – Red (regular donors) & Green (first time donors),
- Promotional materials (seasonable)
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Step 2 – Health History (Donor Ambassador Guidebook, p. 10)
American Red Cross employees administer Health History.
Please refer all eligibility or medical questions to the health historians.
Volunteers are not qualified to answer these questions.
Ensuring the safety of the blood supply is vital.
A Red Cross employee will ask the donor confidential questions in private and conduct a series of tests to make sure the donor can give blood safely and that their donation meets FDA requirements.
Before the health history begins the donor will be asked to show their ID.
Then, a check of the donor’s:
blood pressure, temperature and pulse
hemoglobin (iron)
Next, the donor completes a medical questionnaire called a Blood Donation Record. The donor’s answers are evaluated by a Red Cross employee to determine if the donor can safely donate or if a deferral is necessary.
VOLUNTEER ROLE
Guide the donor to a seat to wait for the Health History
Offer room temperature water and snacks for those waiting
Share blood facts and talk with the donors and visitors
Introduce the donor to the staff member, if possible.
Be compassionate when a donor is deferred. The person came in to make a difference and may be sensitive to the fact that we can not draw their blood today. Perhaps they would like to help us in another way such as volunteering.
NEVER reveal a donor’s deferral information to anyone, or even the fact that a donor was deferred. Confidentiality is key!
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Step 3 – Blood Donation (Donor Ambassador Guidebook, p. 11)
Be alert to employee requests for assistance.
ASK THE TRAINEES TO READ PAGE 11 OF THE GUIDEBOOK
After a donor has completed health history the donor will begin the actual blood donation. Giving whole blood usually takes 10-15 minutes and 45-60 minutes for a double red cell donation.
In some areas and on special drives, escorts may be assigned to assist donors to the canteen after their donation.
VOLUNTEER ROLE Be alert to employee requests for help! A blanket, cool cloth, juice or an escort may be needed.
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Safety For You & Me
Emergency Response: Immediately ask a Red Cross staff to assist through the phrase word: COLD CLOTH.
Donors should never be left alone.
It is not your responsibility to perform medical care or emergency procedures.
It is not your responsibility to touch or clean blood or blood products.
Do not try to catch a donor that is about to fall, we rather have one injury than two!
If it looks like someone is going to pass out or be sick (of has already wobbled) IMMEDIATELY call a Red Cross Staff to assist
Learn to say COLD CLOTH clearly and firmly – but without too much alarm
Safety is the top prioirity:
Donors should never be left alone
DA’s must never touch or clean up blood or someone else’s bodily fluids (ARC staffers will take care of clean-up to avoid contamination)
If a Donor starts to bleed, DA’s must never help a Donor apply pressure. Call for an ARC staffer to attend to the donor.
You must never leave donors alone in the Hospitality Area. If you must leave (to go to the bathroom or drinking fountain) ask a Red Cross staff member to cover for you.
If a donor says they need to go to the bathroom but do not look well and won’t wait til they look better, ask a staff member to check on them – because you cannot leave the Hospitality Area.
Do your best to keep the donor seated in the Hospitality area for 15 minutes.
Any questions about Hospitality area??????
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Hospitality Volunteer Responsibilities
How to handle an emergency response?
Shoulder balancing; Assist with head holding
Alert staff member if person is in need by shouting “Cold Cloth!”
Preventive measures
Have donor take a seat
Immediately offer drinks & snacks (2 drink min).
Have donor stay 10-15 minutes to rest.
Identify person in need
Restlessness, anxious, suddenly withdrawn, pale or skin looks shiny, dizzy and lightheaded
Like most safety procedures, Preventive Measures are the best way to ensure safety. In Hospitality, those measures include:
Serve water or beverage/ snacks
2 drink minimum
Must drink water or beverage before having coffee
What’s the importance of engaging in conversation?
Keeps them distracted – offer wifi password
Keeps them engaged
How to keep them talking? Ask open-ended question about themselves
How to identify a person in need?
Look for restlessness and anxious looking people
Suddenly withdrawn and may stop interacting with others
Turn pale. Skin looks shiny
Say they feel sick or nauseated
Vomit
Mention feeling dizzy and lightheaded
How do I handle an emergency response?
Shoulder touching to assist balance
Assist with the head holding
Ask donors to place head on table if not feeling well. Do not move donors.
IMMEDIATELY ask a Red Cross employee to assist.
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Hospitality Tips (Donor Ambassador Guidebook, pp. 12-14)
Keep an eye on the donors and monitor how they are feeling.
Shout “COLD CLOTH” for assistance
Replenish snacks on tables.
Have juice/water ready in cooler & at room temperature.
Have conversations with donors.
Thank donors!
Let donors know about the Blood Donor App (it’s free and they can make their next appointment there!)
ASK TRAINEES TO READ PAGES 12-14 OF THE GUIDEBOOK
Meet with Team Supervisor and Discuss:
Who to call for donor reactions
Questions you have
Any safety concerns including if you’ll need assistance in the event of a building evacuation
Any special marketing promotions
Donor Pre-Sign program
How else you can support the team
Set Up
Clean tables and chairs
Wash your hands with hot soapy water or hand sanitizer
Place snacks on tables
Have juice/water ready in cooler & at room temperature
Prepare a recycle & trash bag
Make the table inviting for donors and guests
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The Important Questions
What can I wear during my shift?
Appropriate clothing with closed-toed shoes.
What happens if I can’t make my shift?
Cancel your shift via Volunteer Connection
If it is less than 72 hours before your shift, call/email your Volunteer Engagement Representative
What can I do if/when I have downtime?
Read or work on homework
Do not make phone calls or use headphones
It’s okay to step away to take emergency calls
Where do I store my belongings?
Empty cabinet or desk drawer
Dress Code: Dress is business casual. Clean jeans are okay, but please keep away from tatty jeans, sweat pants, shorts, hospital scrubs and T-shirts with provocative gestures/comments. We’re like Switzerland, we want the environment at the Red Cross to be neutral at all times.
Please Note: You must wear closed shoes at all times!
If you can’t make your shift – Please notify Jessi at least 2 days prior. However, if you are sick, don’t come in.
If you have some downtime - It is OK to bring a book or tablet to read when there are no donors around.
Please, no Headphones/earbuds: Having attention is everything! You never know when staff or a donor may need your assistance.
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Next Steps
Scheduling:
Schedule your first shift (shadow shift)
Take your Badge ID Picture
Reminders:
Commitment of 1 (4 hour) shift per 6 months minimum.
2 volunteers are requested per shift. If you are unable to cancel your shift in volunteer connection, call/email.
So we on the home stretch now….
The final steps before we wrap up are:
Scheduling: At the end of today’s session we will give you a sign-up sheet for your Shadow Session or Sessions. You will need to shadow at both Registration and Hospitality and can do this in one 4 hour shift or – if that doesn’t work for your schedule, you can sign up for 2 2-hour sessions.
Communication – all future communication will come through Sydney – including scheduling your first shift as a Donor Ambassador.
Photos - We are going to take everyone’s glamour shots now, then we need you to schedule your Shadow Sessions and your first Blood Drive shift.
However, before the lights and cameras, we will review a few of the most common questions that we get at the end of the training…..
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Sign up for a Shift – Sign in at volunteerconnection.redcross.org
ENGAGE:
How many today have registered?
We can help you register 1:1!
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Volunteer Connection Smart Phone App
Log into Volunteer Connection on your smart phone
Use My Shifts to sign-up for shifts
Use Hours Manager if you need to submit hours
Please don't hesitate to contact Jessi with any questions/concerns about your hours or logging them!
The other alternative is to record your hours on your smartphone or tablet.
Just download the ARC Volunteer Connection App
Click on My Shifts to register for Donor Ambassador Shifts.
If you need to submit hours for other activities (training, meetings, etc), use the Hours Manager to record your hours worked.
If any of you prefer to track your hours on paper, talk to Sydney and she can give you a form to use which you will submit to her periodically.
No matter how you choose to track your hours, please be sure to do so. ARC wants to acknowledge in a meaningful way – your contribution. Once you start tracking your hours you will see that there are various milestones. Recognition includes letters, pendants, and Volunteer Service Awards from the President (as in Obama – not the Pres of ARC) will be presented as you complete volunteer milestones.
Almost finished….. Any Questions?
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Thank you for being a Donor Ambassador
We appreciate you, and those who receive blood, need you.
As a Donor Ambassador, you are crucial to the mission of the American Red Cross.
THANK YOU for becoming an American Red Cross volunteer & contributing to our MISSION to SAVE LIVES.
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