Dr. Katina Ward
I applied the principles of risk mitigation to identify possible failures that might arise from a project and took suitable measures in advance to counter the adverse results if there are any. Quality management principles were being used by me very frequently in performing root cause analysis to solve defects and to perform gap analysis for discovering new opportunities. I have used control charts to study various changes that were occurring in our process over a period of time. Using different techniques of statistical process control studied in this course, I was able to reduce the variance in process which resulted in more productivity. I have also performed value stream mapping which I have never done before studying this course. I feel that the principles of this course have extended my knowledge base and increased my career scope. I have used process design principles in this course to suggest new ideas for enhancing our process and delivering more value to the client. Inventory management techniques were very useful for me in identifying areas where there is more idle time and to eliminate steps that do no add value to the service. The ideas that I made based on studying this course have made the process more flexible, cost effective and sustainable. By studying the concepts of office ergonomics, I understood that even a small unproductive motion when performed repetitively can cause waste of considerable amount of time over a course of period. So, I was able to make changes to my work environment and the way I perform at my work place.