skills building 4

250 words

You are the new HR Manager at Sunworks, a Florida-based company that sells solar energy packages to homeowners across the US. The company’s strategic goals look to increase revenue, increase market share, and provide great customer service. Business is already booming as more individual homeowners are turning to solar energy. As the new HR Manager, you find that the performance measurements for the very busy sales staff are inadequate for truly measuring what the company is doing these days. You have now been tasked with updating this area.

In at least 250 words, discuss the following (support your arguments with related sources, citations, AND examples):

· Given the three types of performance information (trait-based information, behavior-based information, and results-based information), make recommendations for how each of these three areas can be used for developing appropriate performance measurements for the sales staff. (In the examples you will provide, remember that these should keep the company’s strategic goals in mind. See the above background for those goals.)

· Next, consider performance standards. Provide some recommended performance standards for the sales staff (at least three) that would align with the company’s strategic goals. Be sure to explain the alignment of each standard to the specific company's strategic goal.

· And Finally, discuss at least two service metrics that would be good to apply and explain why they would be useful.

Other information:

1. You MUST include at least three paragraph headings for the above topics; at least one heading per item. Create your headings!