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Question 1

Senior managers look for a leader who is:

Select one:

A. A good delegator and task focused

B. Aggressive and knowledgeable

C. Strong and politically savvy

D. Technically and interpersonally skilled

Question 2

When a leader talks about challenges and threats to the organization, he or she does so in a way

that:

Select one:

A. Addresses obstacles and mistakes

B. Defends the organization’s decisions

C. Does not address them head on

D. Softens their effects

Question 3

The keys to leadership are image and:

Select one:

A. Performance

B. Power

C. Trust

D. Vision

Question 4

How does a leader use influence and power to accomplish tasks?

Select one:

A. By energizing people into action

B. By forcing his/her will upon the organization

C. By sharing the thoughts of other senior executives

D. By applying all of the above equally across all members of the team

Question 5

Which of the below is NOT a source of power for a leader?

Select one:

A. Annual salary

B. Position

C. Personality

D. Rewards

Question 6

When you want someone over whom you have no direct authority to do something, you can

influence him/her by:

Select one:

A. Knowing exactly what you need to achieve before you begin

B. Launching right into a discussion of what you want

C. Not getting caught up in the facts and figures

D. Predetermining what you will offer him/her in exchange

Question 7

In certain circumstances, a good leader should engage in organizational politics.

Select one:

True

False

Question 8

Clear accountability and consequences for performance are effective long-term motivators.

Select one:

True

False

Question 9

Imagine you have just been promoted over your peers. What is the best way to handle those

former peers who may be unmotivated and resistant to your new authority?

Select one:

A. Be straightforward, and let them know you value their qualities

B. Let them know that your door is open to discuss the issue one on one if they have concerns

C. Let them know, in a professional way, that it’s your job to be the boss now

D. Tell them that you need their respect and that their attitude is reflecting on the entire team

Question 10

Leading and managing are the same function and can be used interchangeably.

Select one:

True

False

Question 11

Which one of these words accurately describes the function of leading?

Select one:

A. Compliance

B. Efficiency

C. Empowerment

D. Stability

Question 12

As a leader, which of the following will NOT effectively influence the growth and performance

of your direct reports?

Select one:

A. Accurately determining how willing and able they are to perform given tasks

B. Having a clear picture of each direct report’s “life goals” so you incorporate them when

seeking to influence attitudes and performance

C. Influencing them by forming a “partnership” to determine what they need

D. Using a range of leadership strategies and approaches depending on the person to be

influenced and the tasks at hand

Question 13

Lack of management trust is the biggest barrier to building effective organizations.

Select one:

True

False

Question 14

Why is it important to know an employee’s values?

Select one:

A. A person’s values strongly influence his/her attitudes

B. A value of honesty is essential for success

C. To determine whether he/she is aligned with your values

D. Values determine whether or not a person is committed

Question 15

Gaps between what leaders say and do can create cognitive dissonance and a lack of trust. Which

one of the following will probably NOT occur if there is a saying-doing gap?

Select one:

A. Followers will feel empowered

B. Followers will “go along to get along”

C. Followers will ignore what the leader says

D. Leaders will lose their credibility

Question 16

What three elements described below are most important in terms of creating a great place to

work?

Select one:

A. A feeling of being in on things, opportunities for promotion, congenial co-workers

B. Annual bonuses, flex-time, bigger offices, promotions, competitive wages

C. Tactful discipline, a pleasant working environment, caring management

D. Two-way feelings of trust, pride in the work and organization, a sense of enjoyment

Question 17

Leading and managing are complementary but different skills. Leading is the ability to:

Select one:

A. Create systems and processes that create competitive advantage

B. Direct and control others to achieve the results envisioned by the leader

C. Influence and inspire others to achieve the results envisioned by the leader

D. Plan and organize resources to achieve the results envisioned by the leader

Question 18

Inspiring and influential leaders share many traits. Which is NOT an essential trait of an

effective leader?

Select one:

A. Adaptable (flexible, open, adjustable to varying situations)

B. Affable (friendly, easy to get along with)

C. Attuned (aware, in touch, attentive to others)

D. Authentic (genuine, honest, realistic)

Question 19

Leaders often use a variety of strategies to influence their direct reports. Which influence

strategy should be used only as a last resort?

Select one:

A. Bargaining

B. Coercion

C. Empowerment

D. Interpersonal Awareness

Question 20

People are persuaded more by emotion than by logic.

Select one:

True

False

Question 21

You have been challenged by the CEO to increase employee loyalty and retention without

increasing salaries or benefits. You can confidently reply that you can accomplish this.

Select one:

True

False

Question 22

You are trying to influence senior management to change the company’s policy for reimbursing

travel expenses. Specifically, you want them to raise by $25 a day the allowable reimbursement

for meal expenses. Which influence strategy is NOT likely to be effective?

Select one:

A. Aligning your proposal with the organization’s vision and values

B. Building and relying upon a personal relationship with the decision makers

C. Recruiting key influencers within the organization to support your proposal

D. Using logic, facts, and reason to support your proposal

Question 23

The first step in preparing to influence someone is to:

Select one:

A. Determine the best timing for approaching him/her

B. Gauge the other person’s needs and his/her mindset about you

C. Pick a going-in strategy (“pulling” or “pushing”) to use

D. Pinpoint the desired results you are trying to achieve