some modified in my assignment

Analysis of the problem:

Data Collection Types:

1. Observation 

The observation is considered under qualitative method of data collection. As me work in Holiday Inn Hotel my office was located in the middle of the administration near to HRM office in my capacity as Assistant of the Human Resource Manager, so I dealt with so many cases of complaint submitted to the HRM about conflict of employees with each other. There are many reasons why they always conflict, but the main reason is they are from different background even they are from same country. Here need more explanation

1. Survey

I conducted a survey with 30 employees who are working in Holiday Inn Hotel in Yanbu. This survey aims to know, explore and study the effect of diversity on employees, on their working environment, on their relationship between each other, on their productivity, and on the profit of the company. To help the hotel if any negative impact due to diversity by finding a proper and suitable solution.

Most of the employees work in Holiday Inn Hotel are from 3 to 6 years (46.7%), while only 20% work for more than 7 years which is a good thing. But 33.3% contains new employees and who have up to 2 years with Holiday Inn Hotel.

43.3% of employees are from 31-40 years old, 40 % from 21-30 years old, and 16.7% from 41-50 years old.

76.7% of employees are male, and 23.3 are female.

This survey was conducted with employees from different departments. 30% from kitchen, 20% from sales and purchasing, 16.7% from housekeeping, 13.3% from finance, 10% from front office, and 10% from human resources.

43.3% from employees are strongly agree with company commitment to diversity, 30% agree, 16.7% disagree, around 7% are neutral, and only 3% are strongly disagree.

40% are disagree for the company respecting to their individuals and valuing their differences, which is a big percentage which is an indicator for existing unrespecting for others. This because of lacking in diversity management. 26.7% are strongly agree for company's respecting, 20% agree, 10% neutral, and 3.3% strongly disagree. Even though, I looked for the 40%, and I did not hesitate to this percentage.

36.7% of employees are disagree and they did not saw that other employees appreciate others race and ethnicity. 26.7% are neutral, 20% are agreed to the appreciation between employees. 13.3% are strongly disagree to the appreciation between employees, and only 3.3% are strongly agree.

Around 70% of employees sense a discrimination between each other, which is not a percentage we can ignore it. This make employees feel uncomfortable because of unfairness between them.

43.3% of employees disagreed to the existing of cultural diversity among emplotess when a job candidate visit the hotel for the first time. 26.7% agreed to this expresion, 13.3% are neutral employees, 10% are stongly agreed to that, and 6.7% are dtrongly disagreed.

63.3% think that the employees did not understand the importance of diversity and its benefits to the hotel. While 13.3% are neutral employees, and 23.4% saw that the employees understand the diversity and its importance for them. I can recognize that the employees does not have that much of awareness regarding the importance of diversity. This make the courses which will be about the importance of diversity a mandatory solution in this case.

53.3% see that the company's policies and procedures did not discourage the discrimination between employees, and 6.7% strongly agree about this. 23.3% agree and find that company's policies and procedures discourage discrimination and 10% strongly agreed to that. 6.7% are neutral.

33.3% disagreed with the expression of that, the company will take appropriate action in order to response to incidents of discrimination, 16.7% strongly disagreed, 16.7% neutral employees, 26.7% agreed to that expression, and 6.6% are strongly agreed. The percentage of disagreed employees is more than the agreed employees. I think this may because of the unconfident between employees and the company.

Around 33% of employees are disagreed about that the company provides a free environment for them and allow to exchange their ideas, opinions, and beliefs between each other, and 3.4% are strongly disagreed to that. Only 10% are strongly agreed, and 23.3% are agreed. The remaining employees are neutral. This question evaluate the employee's impression about the working environment's flexibility in the company.

Most of the employees saw that their supervisor does not handle the matters of diversity satisfactorily (around 77%), while 20% of them are neutral, and only 3% of employees saw that their supervisor can handle diversity issues successfully. That means most of the supervisors need basic courses about how to handle diversity matters successfully. And if there is a big problem which they cannot handle, they can refer to the management of diversity.

More than half of employees see and agreed to the affect which will the education about diversity will make it, and how this will enhance the relationship and communication between them. 13.3% are neutral, while around 23% did not see that effect.

Because they are employees who are working inside the company and see how the work is done, I asked them about their opinion about the effectiveness from learning about the importance of diversity on the company's profitability. 46.7% strongly agreed about that effectiveness, 20% agreed, 13.3% are neutral, and around 20% of employees are disagreed about that effectiveness.

Need to WRITE A CLEAR SUMMARY OF THE SURVEY RESULTS. From Q1 to Q16 in two paragraphs.

After this analysis, I found there is a lot of problem caused by less aware the importance of diversity in workplace also the employees didn't know how to deal with other culture in positive way. employees and all the staff about the importance of diversity, and how it effect on the company in general. Teach them the positive impact of diversity on company. Actually, I can evaluate the situation of this company, due to non-understanding of the importance of managing diversity. Make a new position which is responsible for managing diversity will enhance the communication between employees, as well as effects on their productivity. As a result, this will lead to a profitable company.

Proposed Solution:

There is the propose solution of diversity problems in the workplace.

1. Found new position in the hotel which is called (Management of diversity). The diversity manager works closely with the director of human resources regarding diversity initiatives To manage diversity problems (communication between employees). The job description of diversity manager is improve, perform and observes programs that promote and support diversity inside the company. This role is accountable for developing training and initiatives to create and reinforce an open and comprehensive environment. The diversity manager serves as the HR ombudsman for diversity issues.

Just rewrite this part because (copy paste)

The Basis Functions of Diversity Manager:

* Assists with the improve of policies and programs to attract, retain and promote a diverse workforce for the company.

* Determines the appropriateness of introducing diversity initiatives and considers the unique needs of the organization.

* Improve training schedules to educate employees and managers on how to recognize, accommodate and appreciate individual differences and how these can be bridged back to assist in meeting company business plans.

* Conduct some purchase of e-learning diversity training materials and coordinates online training.

* Updating older diversity training materials for transitioning into e-learning formats.

* Enhance metrics for measuring the effectiveness of corporate diversity initiatives implemented and prepares quarterly reports to senior management on the value of the initiatives.

The competencies that should be in the diversity manager:

* Communication Skills.

* High Level of Consultation.

* Global & Cultural Awareness.

* Leadership & Navigation.

* Relationship Management.

Implementation

It is crucial to include a good plan to increase awareness of diversity and respect other cultures, age, gender, ethnic background, sense of humor, religious beliefs, and political affiliations. To maximize positive effect of diversity such as increase productivity and enhance overall work environment must recruit diversity manager as soon as possible. In order to recruit diversity manager first of all it should put clear strategy.

All of these strategy will implement and take into account after recruit manager diversity in Holiday Inn Yanbu by the end of 2018

1- Minimize the discrimination as possible between the employees by give the employees training equality in the workplace

2- Create professional work environment to make employees focus on performance of their work and not take any racist actions.

3- Try to bring integration on their views by participate them into fun activities in the workplace.

4- Make all employees aware about the benefit of diversity by provide training courses to them and gathering them in lunch at the restaurant outside the company.

Need to clear implementation plan here ( How should Implemented it)

Recommendation:

Need at least 4 point future recommendation to the hotel how to deal with employees and about equality