Dispensing Process Model / Process Analysis

Dispensing Drugs - simplified version

Prescription received

Examine prescription

Valid?

Check customer details

Prescription unfilled

New customer?

Add customer details

New doctor?

Add prescription details

Add doctor details

Print labels Drug out of stock

Inform customer of alternatives

Prescription unfilled

Pick up drug Check correct drug has been

picked up

Pick up correct drug

Attach labels Print CMI Prepare

prescription basket

Counsel customer

Prescription filled

Yes

Yes

N o

Ye s

N o

Ye s

N o

N o